Mark Sullivan Email & Phone Number

Seattle, WA, US

• Advanced mission of the academic counseling and academic support units through strategic planning and prioritization, oversight of near million-dollar budget, supervision of eight direct reports including all.
• Championed student retention efforts during extended period of budget uncertainly by introducing new initiatives and developing systematic improvements to retention outreach and communication. Oversaw improvement to.
• Established Office of Academic Counseling and later Academic Support Center which included leading staff through restructuring and later consolidation of two departments. Maintained critical student services during.
• Oversaw faculty advisor training, assignment, and support while ensuring significant coordination with faculty leaders. Undertook significant revisions to the training process, introduced online library of resources.
• Collaborated with faculty and staff as member of the faculty Undergraduate Curriculum Committee and faculty Admission, Advising, and Retention Committee. Led the faculty Subcommittee on Student Petitions, overseeing.
• Partnered with academic leaders around General Education course-seat management processes, including assessment of current and future needs based on available data and knowledge of student needs.

• Supervised team of six academic counselors who worked as secondary professional advisors/academic evaluators under the University Registrar. Managed hiring, supervision, training, evaluation, and process development..
• Managed all aspects of New Student Advising and Registration Program, onboarding 800+ students annually. Included event planning, staff and faculty training, collaboration with key departments, outreach and.
• Established new data collection opportunities around new student registration and student retention. Worked with colleagues to build Tableau dashboards, provided reports to senior leaders.
• As early adopter of new Slate CRM, automated several form and communication processes, increasing staff efficiency, and improving access by better meeting student needs, ultimately increasing completion rates.
• Served as inaugural compliance liaison with the Department of Athletics. Led significant revisions to academic eligibility review in response to probation status, earned recognition as part of audit process.
• Managed significant advising challenges during COVID period, including full re-registration of all undergraduates, re-imagining of advising in a fully online environment, and new models of staff support.

• Served as policy expert and provided comprehensive and proactive academic advising across all disciplines for 500+ undergraduates from enrollment through graduation. As an advisor/evaluator, work included transcript.
• Supported students at all levels of academic probation through proactive interventions, individual meetings, triaging holistic care needs and providing referral to campus resources, and collaboration with faculty.
• Led departmental communications team managing communication for 3,800+ undergraduates. Drove transition away from email-only communication to include both new and old media formats. Maintained yearly communication.
• Supervised 3-5 student workers, including hiring, training, evaluation, and project management. Led dept. group of student supervisors, initiating office-wide student meetings and development activities.
• Managed operational processes for Academic Counseling Unit including graduation applications,major/minor evaluation from faculty, creation/maintenance of paper/electronic files, and all auditprocesses, utilizing.

• Counseled 800+ undergraduate and graduate students on complex federal, state, and institutional aid options while responsible for awarding 12 million dollars in financial aid annually.
• Initiated significant revisions to appeal documentation which reduced questions, resulted in greater accessibility for students/families and, and led to a more efficient process for staff.
• Routinely conducted presentations for prospective and continuing students as a sought-after presenter, broadly increasing access to complex information and improving outcomes for next-step processes.
• Initiated bi-lingual financial aid night program.