• Advanced mission of the academic counseling and academic support units through strategic planning and prioritization, oversight of near million-dollar budget, supervision of eight direct reports including all hiring/training and providing representation and advocacy through extensive interactions with a diverse group of staff, faculty, and administrators to deliver student-centered outcomes.• Championed student retention efforts during extended period of budget uncertainly by introducing new initiatives and developing systematic improvements to retention outreach and communication. Oversaw improvement to early alert student retention system and academic probation interventions. Developed new data collection efforts to support data-driven prioritization and decision-making.• Established Office of Academic Counseling and later Academic Support Center which included leading staff through restructuring and later consolidation of two departments. Maintained critical student services during period of uncertainty.• Oversaw faculty advisor training, assignment, and support while ensuring significant coordination with faculty leaders. Undertook significant revisions to the training process, introduced online library of resources, ensured communication, and managed faculty advisor handbook. • Collaborated with faculty and staff as member of the faculty Undergraduate Curriculum Committee and faculty Admission, Advising, and Retention Committee. Led the faculty Subcommittee on Student Petitions, overseeing student-focused revisions to the petition process to increase access and equity, managing three-fold increase in petitions.• Partnered with academic leaders around General Education course-seat management processes, including assessment of current and future needs based on available data and knowledge of student needs. • Facilitated creation of new and improved reporting tools including Tableau data-visualizations in collaboration with technical partners.

• Supervised team of six academic counselors who worked as secondary professional advisors/academic evaluators under the University Registrar. Managed hiring, supervision, training, evaluation, and process development. Team had primary responsibility for enrollment, retention, and graduation processes for all admitted undergraduate students and uniquely had the opportunity to interact with all students.• Managed all aspects of New Student Advising and Registration Program, onboarding 800+ students annually. Included event planning, staff and faculty training, collaboration with key departments, outreach and communication campaigns, website updates, data reporting, and process evolution. Transitioned model to include registered-by-school option and later fully online processes which increased access.• Established new data collection opportunities around new student registration and student retention. Worked with colleagues to build Tableau dashboards, provided reports to senior leaders.• As early adopter of new Slate CRM, automated several form and communication processes, increasing staff efficiency, and improving access by better meeting student needs, ultimately increasing completion rates.• Served as inaugural compliance liaison with the Department of Athletics. Led significant revisions to academic eligibility review in response to probation status, earned recognition as part of audit process. • Managed significant advising challenges during COVID period, including full re-registration of all undergraduates, re-imagining of advising in a fully online environment, and new models of staff support.• Supported multiple transitions in file storage systems, including shift to fully online student file system.• Animated professional development opportunities during a prolonged period with little to no budget investment, provided supplemental evaluation and review beyond the standard HR templates.

• Served as policy expert and provided comprehensive and proactive academic advising across all disciplines for 500+ undergraduates from enrollment through graduation. As an advisor/evaluator, work included transcript evaluation, creating course plans, reviewing progress towards graduation, navigation of academic processes and systems, and certifying degree completion by the awarding of degrees.• Supported students at all levels of academic probation through proactive interventions, individual meetings, triaging holistic care needs and providing referral to campus resources, and collaboration with faculty advisors and campus partners to support student-centered outcomes.• Led departmental communications team managing communication for 3,800+ undergraduates. Drove transition away from email-only communication to include both new and old media formats. Maintained yearly communication plan, integrated social media efforts, and championed message readability.• Supervised 3-5 student workers, including hiring, training, evaluation, and project management. Led dept. group of student supervisors, initiating office-wide student meetings and development activities.• Managed operational processes for Academic Counseling Unit including graduation applications,major/minor evaluation from faculty, creation/maintenance of paper/electronic files, and all auditprocesses, utilizing data-driven metrics to monitor impact of changes in key operational processes.

• Counseled 800+ undergraduate and graduate students on complex federal, state, and institutional aid options while responsible for awarding 12 million dollars in financial aid annually.• Initiated significant revisions to appeal documentation which reduced questions, resulted in greater accessibility for students/families and, and led to a more efficient process for staff.• Routinely conducted presentations for prospective and continuing students as a sought-after presenter, broadly increasing access to complex information and improving outcomes for next-step processes.• Initiated bi-lingual financial aid night program.