Mark Nannetti Murphy Email & Phone Number

Ireland

Ireland

Dublin, Leinster, Ireland

Ireland

Sydney, Australia

Working with leading brands on a cloud-based automation marketing ecommerce platform. Base functionalities include; analysing, troubleshooting and resolving reported software issues and bugs for clients across EMEA, APAC and the Americas. Other responsibilities include: - Project planning and implementation for streamlining client services processes- Coordinating team efforts across a Global 24/5 support team- Training Global team members- On-boarding new hires

Sydney, Australia

My role was extremely diverse and fast-moving which required strong leadership skills to manage the Genius team. I maintained effective communication skills across both local and international organisations, making me the point of escalation when it came to challenging customer issues. Additionally, my role covered support aspects, along with the management of backend systems and suppliers.

Sydney, Australia

The store Leadership team nominated me for a mentor role, which focused on delivering the relevant on-the-go training to new and existing staff. This was done in conjunction with my other roles.

Sydney, Australia

12 months into my employment with Apple, I chose to transfer into a sales role within the retail store to broaden my experience. Due to my extensive knowledge across various roles, I was often rotated through; technical support, inventory and on-point management when required.

Sydney, Australia

This role involved troubleshooting both software and hardware issues along with repairing faulty or damaged Apple devices via face-to-face customer support. Other responsibilities included; processing payments and transactions, inventory management for repair parts and in-store customer flow management.