Marko Mai Email & Phone Number

First Customer contact in all Payroll Management issues for clients. Owning the operational relationship and ensuring service delivery to customers according to contract.

Leipzig

Germany

Managing performance and behavior of 20-25 SPS Associates through effective 1:1 meetings, coaching, and mentorship.• Implement performance goals• monitor and evaluate against pre-set goals• implement action plans to resolve performance barriers as needed• Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement• Ensure that Associates have a clear understanding of the performance and behavior criteria and how it impacts… Show more Managing performance and behavior of 20-25 SPS Associates through effective 1:1 meetings, coaching, and mentorship.• Implement performance goals• monitor and evaluate against pre-set goals• implement action plans to resolve performance barriers as needed• Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement• Ensure that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience• Execute daily staffing plans, identify and report significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve demand• Manage schedules, monitor adherence, time-off planning, and attendance• Identify and implement process improvement change initiatives• Maintaining a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and proceduresLeading a team of associates and be responsible for managing all daily tasks. Including activities such as knowledge development, escalation support, deep dives, and coaching support. Being solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excel at providing coaching and mentoring to others with a goal of achieving success. Advocate for Employee engagement, fostering teamwork and collaboration towards achieving team goals. Lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Show less

Lutherstadt-Eisleben

» Projekt- und Netzwerkplanung» Kundenbetreuung» Einkauf /Vertrieb von IT Produkten» Preiskalkulationen und Angebotserstellung» Vertragsverhandlungen mit Großkunden

» Effiziente Planung und Optimierung von Zustell- und Abholtouren unter Berücksichtigung der DPD-Qualitätsstandards » Monitoring und Steuerung der termingerechten Zustellung der Touren» Betreuung und Coaching der 120 Servicefahrer und Systempartner im Tagesgeschäft» Sicherung der Leistungsstandards mit Hilfe von Reports zu Qualitäts- und Produktivitätskennzahlen sowie Einleiten von Maßnahmen bei Abweichungen» Pflege der Zustelldaten in Zusammenarbeit mit den Systempartnern

Leipzig Und Umgebung, Deutschland

» Beratung und Betreuung von nationalen und internationalen Geschäftskunden» Projektplanung und Ausführung» Problemlösungen bei Störungen» Steigerung der Kundenzufriedenheit» Neukundenakquise» Teamleiter für Auszubildende im Segment Geschäftskunden

Cham

Sleaford, England, United Kingdom

Sleaford, England, United Kingdom

Sleaford, England, United Kingdom

- Organisation von Mitarbeitern- 1. Asprechpartner für diverse Kundenanliegen- 1. Ansprechpartner für Reklamationen- Bedingung der Kasse- Verkauf und Angebot von Cross-Selling Produkten

Sleaford