"As a Customer Success Manager, I am passionate about helping clients achieve their goals by leveraging a deep understanding of their needs and aligning those with tailored solutions. With a proven track record in Oil & Gas, Post Secondary, Public Sector, and Utilities, I excel in fostering long-term relationships, optimizing client onboarding experiences, and driving engagement to ensure customer satisfaction and retention.I thrive in fast-paced, collaborative environments where I can act as a trusted advisor, utilizing data-driven insights to deliver results and continuously improve the customer journey. My commitment is to go beyond meeting expectations—my goal is to turn customers into advocates. Let's connect to explore how I can help your organization unlock its full potential with strategic, customer-focused growth."

A knowledgeable IT professional who primarily deals with solving problems and coming up with ideas to improve the function of existing systems. Provides strategic advice on using technology to achieve business goals. Understand customer requirements, manage IT initiatives, troubleshoot issues, and provide training and support where needed.

Cadeon is the trusted authority on providing innovation through information. We exist to equip your organization to leverage information in exponential times. We are passionate about unlocking the hidden value in your data and supporting maturing you to an analytically experienced organization with high-quality data. Visit our website at www.cadeon.com to request our free discussion paper "Turning Information into Money" and learn how you can access the massive hidden value in the information you already have. Cadeon specializes in Data Visualization, Reporting & Analytics. Data Virtualization, Uniformed Information Access, Enterprise Information Architecture. Project DeliveryResponsible for customer satisfaction by developing and directing the strategic planning of multiple projects. Maximizing efficiency by combining business acumen and advanced IT expertise to align human capital and technology with core business strategies. Oversees coordination of personnel and resources required to successfully complete projects. Creates functional strategies and specific objectives for the client objectives. Having a balanced approach that drives a responsive, easy to work with and flexible delivery style where clients and employees are happy to have him on the team and proud to refer him to clients.SalesCultivate lasting relationships with customers to grow customer loyalty. Design and implement strategic plans to reach sales targets. Draft detailed and accurate sales reports. Work directly with clients to better understand and help achieve their business needs and goals. Assess costs, competition, and supply and demand of services offered. Estimate sales volume and profit for current and new offered products and services. Meet with the executive team to assess company performance and strategic goals. Interested in learning more about us & digital transformation? Contact me at 403-437-6275, or mark_perry@cadeon.com

Responsible for business and relationship development. InSync began in 2003 as a boutique IT Consulting Firm, working hard to find the Right Skills, Right Time and Right Move. Over the years, we have grown to a larger organization, having conducted 1000’s of assignments for 100’s of customers — yet our foundation and our logo remain the same — as does our dedication. Whether it is a few hours of consulting from an expert technology strategist to update the skills of your IT team, or a contracted maintenance team focused on execution to allow your best and brightest to work on strategy, InSync provides the skilled people you need to keep your business growing using the latest technologies and methodologies.

•Elected Volunteer Board Member and Director of Marketing for PMI SAC from 2010-2108. PMISAC has over 2800 members, ranked the 4th largest PMI chapter in Canada. (www.pmisac.com)•Visionary and founder of the PMI SAC Golf Classic which brings PMI recognized organizations and individuals that excel in Project Management together for a fun day out on the links for networking and sponsor recognition. •Manage the PMISAC marketing and sponsorship program which has made the PMISAC a leader in chapter sponsorship and community involvement, resulting in PMISAC presentations and events that benefit all our members.•Built a reputable support team to assist me with me VP duties on the board. Achieved a SOLD OUT Golf Classic tournament in the 2nd year of existence. Have exceeded my sponsorship budget for the past two years running and have obtain the largest yearly sponsorship in the existence of the chapter. MAJOR STRENGTHS•Balance: Creating a high level of morale, support personal development, health and well-being to enable our people to achieve their full potential.•Ideation: A natural ability to conceptualize new ideas to keep ahead of the competition, providing our clients with a new approach. •Strategic: Sorting through the clutter to see around the corner, proceed with well thought out plans•Activator: The ability to turn thoughts into action and make decisions to get things done•Responsible: Take ownership for anything committed to, always ethical and conscientious•Futuristic: Always looking to improve a situation, fascinated with what the future might hold

Delivering specialized enterprise resource planning solutions to the global K-12 education industry. Specialties: Relationships, Education business and technology, business development, sales, marketing, IT professional services management, software, strategic partnerships.

As Manager - Client Services, I will work in a fast-paced environment as INSYNC SYSTEMS on-going point of contact with some of their top tier clients. In this role, I will be responsible for managing a group of new and existing clients, ensuring the highest level of client satisfaction and retention. You must be willing to gain extensive knowledge of the client and be a subject matter expert in employee retention and human capital analytics.

Database Administration IT Support, DBA training, along with Project Management support

I am maintaining and building senior executive strategic customer relationships, orchestrating the deployment of corporate-wide resources to provide value to Agile's Strategic Accounts. I am responsible for the development and maintenance of long-term relationships with defined customer base to ensure a high level of customer satisfaction and influence the adoption of existing and new services as well as the retention of existing business. I will also oversee and participate in proposal developments in new strategic opportunities. Work very closely and in collaboration with Calgary Agile team to grow existing and new accounts in the marketplace.

Aspen Family & Community Network SocietyInfrastructure UpgradeCalforex Currency ServicesWAN Redsign projectCrescent Point EnergyTeam Lead – InfrastructureCritical Control Energy ServicesReduce Network complexityDiscovery Solutions InternationalCo-Lo UpgradeDynastreamUnified Communications UpgradeEnviros Wilderness School AssociationInfrastructure UpgradeMCF Housing for SeniorsIntegrated IT AssessmentMidwest EngineeringServer UpgradeNAL ResourcesActive Directory and Exchange UpgradeNewaltaDirector – InfrastructureSecurity AssessmentActive Directory UpgradeUnified Communications UpgradeO’Connors Men’s WearInfrastructure UpgradeVoda / Graycon – Internal projectMerger and Acquisition

Have held a variety of positions during my time at SAIT that include two departments. Academic Chair - Instrumentation Engineering programsAug 2006 - PresentMacPhail School of Energy departmentInterim Associate Dean of ICTFeb 2006 - July 2006ICT DepartmentInterim Dean of ICTSep 2005 - Jan 2006ICT DepartmentProgram Coordinator - DBA programs and software developerFeb 2002 - Aug 2005ICT DepartmentInstructor (Contract) - DBA programSep 2001 - Dec 2001ICT Department

Did some quality assurance testing over this time frame

•Managed and instructed Java Module for students in both the class and team environment •As Team Lead, assisted other instructors with development of course materials and exams along with suggestions for emerging programs•Meet with students regarding academic appeals and academic issues•Participated in industry attended focus groups to improve curriculum content of programs•Assisted with preparation of program budget with Manager

•Developed and edited computer-based material and instructed general interest computer classes for the Ottawa Carleton Catholic School Board•Courses taught include Office 2000, Windows98, and Internet Fundamentals

•Utilized creative problem solving skills on several occasions •Assisted in training new employees; provided optimal customer service at all times; •Confirmed reservations and organized them to avoid overbooking

•Designed educational lesson programs for a wide age range of students•Initiated conversations to aid students in overcoming language and communication barriers