Mark Rice Email & Phone Number

Tampa, Florida, United States

Led team of seven process improvement experts in implementation of efficiency and productivity initiatives for field service and installation teams. Responsible for dispatch team (one manager, three regional supervisors, and 45 dispatchers), 24/7 customer call intake and troubleshooting team (one manager, two shift supervisors, and 28 agents) and subcontractor management team (two team members).

Tampa/St. Petersburg, Florida Area

Performed as leader, planner, project manager, and program developer for team of nine process leaders in delivery of Stanley Standard and productivity improvement training for 61 North American branches. Led team of 13 process improvement and project management/ field operations experts in process development, training, and User Acceptance Testing (UAT) for deployment of SAP in Electronic Security North America. Designed and executed inventory accountability and recovery program supporting establishment of central distribution center for U.S. branches, leading to $2+ million impact to business operating margin during 1Q19.

United States

Planner, Project Manager and Program Developer for internal consulting team of eight process leaders charged with deploying process improvement and productivity initiatives (Stanley Standard) to 61 branches throughout North America. Designed and managed branch certification program for 54 U.S. branches, led five Stanley Standard boot camps for 120 branch managers and corporate staff, and supervised delivery of 600+ weeks of Stanley Standard collective training. Top 15 certified branches outperformed remaining branches by $11M in adjusted gross margin versus prior year.

Canton, Ohio Area

Managed 76-member, for-profit home health agency with team of 50+ providing physical, occupational, and speech therapy. Oversaw delivery of skilled nursing care to 200+ patients in eight counties and private-pay geriatric care management and health care concierge services to 150+ residents in four separate independent living settings.

Canton, Ohio Area

Managing Director of Administration (2012–2013)Oversaw operations across procurement, raw materials management, HR, financial control systems, production planning, labor scheduling, and coordination of logistics between two plants for North America’s leading producer of special bar-quality steel.Supply Chain, Central Stores & Warehousing Manager (2012)Directed 53-member organization across warehousing, distribution, scrap, and business services managing $650 million in annual inventory. Coordinated movement of scrap and finished goods over inter-plant railroad system.

Willoughby Hills, Oh

Led the Cleveland Area campus, directing the daily academic and administrative affairs of our Health Information Technology, Healthcare Education, Information Systems Engineering, Pharmacy Technician, Accounting and Business Management programs. Delivered quality educational programs through the hiring, training and development of more than 50 staff and full-time and adjunct faculty members. Supervised financial aid, enrollment, community engagement and student services functions.

Canton, Ohio Area

Provided management, financial and governance consulting services to independent charter schools

Cleveland/Akron, Ohio Area

As President and COO of White Hat Management, I had full P&L responsibility for three business units comprised of 51 schools in six states with 50 corporate staff and over 1700 school staff and faculty.As Division President for the Life Skills Schools, the largest of the three business units, I had full P&L responsibility for 36 schools in five states with more than 750 corporate, teaching and administrative staff.As Executive Vice President, I had responsibility for the coordination and performance of a team of 45 staff professionals providing staff and support services to the three separate business units.

Worldwide Locations

Graduated from U.S. Army Command and General Staff College and U.S. Army Ranger School. Diversified career spanned 21 years managing recruiting, global threat assessment, maintenance of aircraft and vehicles, armor and infantry training, military exercises, and United States Military Academy leadership staff.

Mba, Project Management

M.S., Counseling And Leader Development

B.S., American Political Studies

Activities and Societies: Army Strength Team, Glee Club