Mark Riggleman Email & Phone Number

Seattle, Washington, United States

Leading a focused cross-functional team providing an API-based advertising solution for partners in the grocery, automotive, and craft spaces.Integrating a newly acquired data science company into our company’s larger data science ecosystem while bringing their new business’s platform online. Managed innovation team investigating the use of Web3 technologies to enhance core business operations.Launched a crypto donation platform for nonprofits on a tight timeline with significant resource constraints.Supervised the creation of an AI chat model with safeguards against hallucinations.Ensuring everything we build is accessible to a broad audience and holding ourselves accountable to the WCAG 2.2 standards.

Seattle, Washington, United States

Developed and communicated a clear product strategy, improving collaboration between software and content teams.Successfully led the company's transition to a mobile-first approach, achieving parity across Android, iOS, and web platforms.Oversaw the development of an improved mobile experience for submission to the Made for Samsung program, meeting requirements and ensuring high-quality standards were met.Prioritized company-making projects such as Made for Samsung while supporting smaller initiatives and strategic partnerships.Effectively managed relationships with internal stakeholders, investors, and clients.Maintained budget oversight and secured approvals for team initiatives.

Managed product backlog and sprint roadmap for consumer and enterprise products with an Agile scrum team.Successfully launched custom Ojibwe product's first level.Oversaw smooth migration of intermediate and advanced content to the latest internal CMS, and planned content migration for Chickasaw content.Delivered highly sought-after updates to intermediate and advanced German and French content.Led sprint planning, reviews, retrospectives, and release notes, ensuring effective communication within and outside the team.

Harrisonburg, Virginia, United States

Prioritized and managed the product backlog for an Agile scrum team, resulting in successful delivery of consumer and enterprise learning products.Conducted comprehensive requirement gathering and authored user stories to ensure accurate product development.Facilitated effective communication with stakeholders, ensuring the timely delivery of high-quality features.

Harrisonburg, Virginia

Defining scope and prioritization for custom software improvements for in-house tools within an agile methodology.Collaborated on small cross-functional team focused on improving learner engagement in an iterative, hypothesis-driven process.Conducted user interviews and user testing to inform the improvements to the initial learner experience.Developed and scaled an interactive live-stream feature that provided live instruction and pedagogical support for existing Rosetta Stone learners. Developing scenarios and scripts for videos released in partnership with American Airlines, as well as providing on-set guidance and pedagogical support.Developing a culturally appropriate Curriculum to teach Chamtéela, a highly endangered Uto-Aztecan language, to blank slate learners.Creating a series of 40 Chamtéela video scripts to teach conversational language in appropriate situations that were then filmed on location on the reservation.Collaborating with members of tribal council, cultural department and other tribal institutions to ensure accuracy and appropriateness in Chamtéela language usage, photo choices, and cultural explanations. Providing German and Irish language support to outside teams as needed.

Greater New York City Area

Prepared pricing and bids for potential clients by conducting thorough market research, needs analysis, and requirement gathering, resulting in a track record of successful project proposals.Led multiple test development and translation projects, ensuring on-time delivery and high-quality results that met the specific needs of diverse US-based and international clients.Managed contractor and client invoicing with exceptional accuracy and attention to detail, resulting in streamlined financial operations and positive relationships with stakeholders.Conducted Language Accessibility Reviews that ensured fair and accurate assessments for primary and secondary school students across the US, demonstrating a commitment to ethical language testing practices.

Brooklyn, Ny

- Planning, budgeting and managing freelance projects related to translation, education, and proofreading.- Establishing client needs, goals, timeline and budget.- Editing and proofreading articles, papers, and dissertations in fields such as sociolinguistics and economics.

Harrisonburg, Va

Content Lead, Skills (ReFLEX)- Oversaw a small team that produced over a thousand content sets designed to improve JLE and KLE pronunciation of English, as part of a larger ESL product for the Japanese and Korean markets.- Worked with Project Manager to determine deliverables and deadlines in light of changing software support.- Created new processes for production, audio recording, and review of entirely new content.- Established audio standards and kept documentation current to ensure a high-quality productContent Expert- Managed the content side of the German (Levels 4 & 5) and Pashto V4 language products. - Oversaw and tasked a team of external contractors, leveraged linguistic and pedagogical knowledge to anticipate and resolve potential learner-issues, designed new content as necessary, and coordinated with the visual creation, audio, and editorial teams to ensure a high-quality product delivered on an aggressive timeline.- Led training sessions in Munich and Dubai to get external contractors conversant with Rosetta Stone's pedagogy and processes in support of the German (4 & 5) and Pashto efforts.- Oversaw external review of online content in Swedish, Hebrew and Irish. Utilized knowledge of target languages to resolve issues. Content Developer- Collaborated on a team to define a curriculum, write templatable content for English, Spanish and Chinese, and establish visual and audio standards for a new child-centered product.- Oversaw content creation for the English version of the child-centered product.

Richmond, Va

- Translated medical bills from German, Dutch, Hebrew, Swedish and Norwegian.- Translated medical records and automobile accident reports unrelated to bills.

Education record

Master Of Arts

Bachelor Of Arts (Ba)

Bachelor Of Arts (Ba)