Mark Westbrook Email and Phone Number

North America Prepress TeamProvided prompt and expert software support in a wide range of Esko applications, using Lean and Standard Work processes to reduce customer downtime and improve their efficiency.DeskPack, Studio, ArtPro+, PackEdge, Plato, i-cut Layout, Dynamic VDP, SmartMarks, Dynamic Marks, Illustrator, Photoshop. • Subject Matter Expert - Installation, functionality and file related issues.Automation Engine SaaS and Imaging Engine.• Correct down servers, troubleshoot failing workflows, answer functionality and installation questions.Exceptional productivity.• Exceeding the expected workload, efficiently solving a higher share of cases than many of my peers on this 8-member team. • Exceeded the 5-day Mean Time to Resolution (MTTR) goal of 90% with an outstanding 98% success rate.• Achieved the highest or 2nd highest Customer Satisfaction scores across all teams each year worked.• Substantially exceeded the 24 hours of technical training requirement each year by completing training on my own time

Provided file server management, software and hardware assistance and training for the Graphics Department with a staff of over 50 employees.Server Administration:• Maintained all servers, RIPs and other output devices with an uptime of 99% or higher.• Developed and monitored 10-year file retention and restoration strategy required by the FDA.• Configured and managed font servers to avoid font substitution errors and increase productivity.• Deployed end-user applications and updates for improved security, stability and productivity.• Created media profiles and output workflows for color accuracy and consistency of proofing devices.Subject Matter Expert, End Users Software Assistance and Support:• Trained users and created user guides for Adobe Creative Cloud, Esko and OS X software.• Produced color accurate proofs and signage for all Perrigo departments and facilities.• Image and file modification for Flexo, meeting vendor specifications and customer expectations.• Troubleshot difficult files for internal and external prepress operations.• Assisted artists with 3D renderings and image modifications to speed project completion.Process Improvement and Automation:• Continuous Improvement Team Leader. Right First Time pass rate improvement from 94% to 98%.• Managed acquisition and installation of Kongsberg Cutting Table for carton and label mockups. Mockup process improved from 8 minutes per carton, to 50 seconds per carton. • Drove change in Engineering Department process that resulted in files ready to use, eliminating the labor equivalent of one full time position.• Dynamic marks used at proof and plate output, adding visual quality control checks.