Mark Neill Email and Phone Number
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Leading operations and compliance at Oxygen XL, my strategic planning and hands-on management foster a culture of continuous improvement and decision-making acuity. At the heart of my approach is a commitment to operational excellence, which has been instrumental in driving profitability and client satisfaction across multiple contact center locations.My role involves integrating technology with people management, ensuring performance aligns with quality and compliance standards. By cultivating key client relationships and focusing on team building and management development, our organization consistently delivers top results, enhancing our reputation for excellence in customer service and strategic operations.
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Vice President Of Operations And ComplianceOxygen XlLakeville, Mn, Us
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Vice President Of Operations & ComplianceOxygen Xl Oct 2023 - PresentNew Jersey, United StatesOperations, Strategic Planning, Management Development, Team Building, Sales, Compliance, P & L -
Vice President OperationsErc (Enhanced Resource Centers) Sep 2021 - Oct 2023 -
Director Of ProductionState Collection Service, Inc. Jan 2011 - Oct 2020Madison, Wisconsin AreaDirect all operational call center activities in 4 call centers: Madison & Beloit WI, Chicago, IL & Minneapolis, MN locations.Drive center performance measured by revenue, profitability, client rankings, retention & growth.Establish adequate staffing levels to maintain profitability & client satisfaction.Conduct analytics to monitor performance and proactively make changes to ensure goals are being met. -
President And Chief Operating OfficerBureau Of Collection Recovery - An Aditya Birla Minacs Company Mar 1993 - Aug 2010Overall operational responsibility for the company.Coordination of all departments to serve the client, including operations, client service, sales, quality assurance and compliance.Full P&L responsibilities, including establishment of budgets and management of center revenue and expense categories.
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President & Chief Operating OfficerBureau Of Collection Dec 2005 - Jan 2008Overall operational responsibility for the agency containing 13 plus clients, 15 managers and 220 collectors.Coordinate activities between all departments to serve the client, including Sales, Operations, Client Service, Quality Assurance and Compliance.Collect and analyze information to identify enhanced client service opportunities.Responsible for all client goals.Oversee client issues and ensure long-term problem resolution.Full P&L responsibilities, including the establishment of budgets and management of center revenue and expense categories.Implementing strategy on competitive clients.
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Operations ManagerUniversal Systems Mar 2004 - Dec 2005Overall operational responsibility for the call center containing 10 clients, 5 managers and 90 right party contact specialists.Coordinate activities between all departments to serve the client, including Sales, Operations, Quality Assurance and Compliance.Collect and analyze information to identify enhanced client service opportunities.Oversee client issues and ensure long-term problem resolution.Full P&L responsibilities, including the establishment of budgets and management of center revenue and expense categories.
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Vice President Of OperationsBureau Of Collection Mar 2001 - Mar 2004Overall operational responsibility for the agency containing 19 plus clients, 7 managers and 120 collectors.Coordinate activities between all departments to serve the client, including Sales, Operations, Quality Assurance and Compliance.Collect and analyze information to identify enhanced client service opportunities.Responsible for all client goals.Oversee client issues and ensure long-term problem resolution.Full P&L responsibilities, including the establishment of budgets and management of center revenue and expense categories.Implementing strategy on competitive clients.
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Collection ManagerBureau Of Collection Sep 1999 - Mar 2001Responsible for 3 supervisors 45 collectors/10 skiptracers.Developed skiptracing team.Responsible for all skiptracing efforts within the company.Administrator of CUBS collection system.Responsible for Mosaix dialing campaign on the portfolio.Responsible for opening an office in Willmar, MN and developing a team of Collectors/ Skiptracers from the ground up.
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Collector/Team LeadBureau Of Collection Mar 1993 - Sep 1999Within 3 months of joining with the company earned the right to be called the #1 Fee producer for 60 months consecutively.
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CollectorFingerhut Corporation Jun 1988 - Mar 1993Contacting customers, making debt collection arrangements.
Mark Neill Skills
Frequently Asked Questions about Mark Neill
What company does Mark Neill work for?
Mark Neill works for Oxygen Xl
What is Mark Neill's role at the current company?
Mark Neill's current role is Vice President of Operations and Compliance.
What is Mark Neill's email address?
Mark Neill's email address is ma****@****hoo.com
What skills is Mark Neill known for?
Mark Neill has skills like Call Centers, Operations Management, Management, Strategy, Process Improvement, Budgets, Risk Management, Team Building, Customer Satisfaction, Strategic Planning, Sales, Credit.
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Mark Neill
Process And Technology Manager @ Ascension | It Strategy, LeadershipAustin, Texas Metropolitan Area -
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3yahoo.com, wagneroil.com, ffb.com1 (817) 3XXXXXXX
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Mark Neill
Cary, Nc3thisismyown.com, tierpoint.com, sciencelogic.com1 +190456XXXXX
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