Mark Stead Email & Phone Number

Leeds, England, United Kingdom

Manchester, England, United Kingdom

Manchester, United Kingdom

Classic Services is a team responsible for the ongoing maintenance and enhancement of HMRC legacy online services. In total there are approximately 60 services being supported by this team.Responsibilities include:• Liaising with the Digital Service Managers and Service Owners to elicit requirements• Writing User Stories in Jira for the work to be undertaken by the Classic Services Developers• Assuming the role of Delivery Lead for the Classic Services Team on specific project work• Close collaboration with the Service Owners, Developers and TestersPay As You Earn Expenses and Benefits Online Service is a service used for employers to report employee expenses and benefits to HMRC. This legacy online service is in the process of being redeveloped to conform to GOV.UK standards for User Experience and Accessibility.• Assuming role of Delivery Lead and Business Analyst• Liaising with SME’s and Product Owners to elicit requirements• Design of new User Experience to GOV.UK Design System standards• Close collaboraton with UX & UI Designers, User Reasearchers and Content Designers• Writing User Stories in Jira for the work to be undertaken by the Classic Services Scala Developers• Participating in User Research sessions to gain insight into User Behaviour aad User NeedsSecuring Customer Data and Fraud Prevention is a programme of work to introduce added security and risking into the online registration process with a goal of ensuring customer data is secure and that the risk of fraud is reduced.• Working closely with Senior Enterprise Architects to identify vulnerabilities and define solutions to mitigate them• Liaising with SME’s and Product Owners to elicit requirements• Writing User Stories in Jira to scope the work to be undertaken to deliver the requirements• Cross HMRC team collaboration at all levels

Manchester, United Kingdom

Working as End to End Business Analyst on the HMRC Country By Country project. Country by Country Reporting is an OECD coordinated project requiring Multi National Enterprises with a revenue of over €750m to report to HMRC revenue, profit, tax paid and business sectors. Responsible for:• Liaising with the Product Owner and communicating requirements to each delivery group within the Country by Country programme• Writing User Stories in Jira for the work to be undertaken by Data Engineering Pentaho Developers• Drafting ingestion pipeline matadata for the ingestion of CbC Data into the Enterprise Data Hub• Close collaboration with the Product Owner, UX & UI Designers, Developers and Testers

Halifax, United Kingdom

Synergistic Consultancy Ltd is an independent IT consultancy that offers small, medium and large enterprises advice, guidance and solutions to enable them to get the best out of their IT in the most cost effective way possible.With 25 years working in IT, working for and providing services to blue chip companies and public sector organisations, Synergistic Consultancy Ltd is able to draw on a wealth of experience and knowledge to gain an understanding of your requirements and determine the best IT solutions for you.

Manchester, United Kingdom

Responsible for the implementation of a strategic programme of work to provide an incentive scheme to customers buying products through the MoreMoney Mobile App.• Writing UX and UI User Stories in Mingle, for both Android and iOS versions of the App• Writing User Stories for RESTful web-services to support the MoreMoney App and the enhancements for the incentive scheme• Definition of JSON contracts and schemas• Close collaboration with the Product Owner, UX & UI Designers, Developers and Testers• Co-ordinating the release of core service components through the Services Squad

Ewloe

Responsible for the creation of web-services to support the redevelopment of the MoneySupermarket Financial Group website and MoreMoney Mobile App, accessible using RESTful API’s.• Writing User Stories and Acceptance Criteria in Mingle, using SCRUM/AGILE/Kanban methodologies for defining the web-service RESTful API’s• Definition of JSON contracts and schemas• Close collaboration with Service Squad developers and Testers

Manchester, United Kingdom

Bank of England Reporting 2016 Changes: Project to implement the 2016 changes for bank of England Statistical reportingTraining Data Project: Project to ensure that sensitive customer data was not visible on Training Environments, mitigating the risk of £500,000 fine from FCA.Responsibilities:• Production of Business Vision documents and representation at Business Design Forum for approval• Production of High Level requirements and High level Business Design deliverables

Leeds, United Kingdom

Dynamic Store Initiated Markdowns (DSIM): Global project to implement a new process for applying price markdowns to products in store and the ability to track the item through the markdown process to sale or waste.Responsibilities:• Production of AS-IS and TO-BE Business Process Maps for the Point of Sale and Item Traceability processes using Microsoft Visio.• Working closely with Senior Business representatives to document Point of Sale and Item Traceability requirements using Asda/Wal-mart standard requirements documentation• Designing new Markdown Price Labels used within the Markdown Process• Documentation of Reporting requirements including Traceability Matrices and Data Dictionary• Liaising with Trading, Supply and Loss Prevention/Asset Protection departments to communicate DSIM requirements and capture additional department specific requirements.• Liaising with Wal-mart colleagues in Bentonville, USA to review requirements and designs.

Ewloe, North Wales

Working as the Lead Business Analyst on the My Profile programme, which was a development to centralise MoneySuperMarket.com customer data into a 'Profile' from multiple business channels. The programme was an AGILE/Kanban programme organised into multiple streams of work covering: - API's for integration to the My Profile service - Integration with existing business channels e.g. Car Insurance etc. - Development of Admin pages in Adobe Experience Manager (AEM).My Responsibilities include: - Liaising with Business stakeholders to identify and elaborate requirements. - Creation of Product Backlog - Writing User Stories and detailed acceptance criteria - Collaborating with developers and testers through User Story 'kick-offs' - Running Sprint planning sessions and retrospectives - Close collaboration with third-party AEM consultants

Manchester, United Kingdom

Lead Business Analyst working on multiple programme work-streams gathering Business Requirements for the replacement of the Greater Manchester Police operational policing system. Replacement of Operational Policing System: • Definition of the Functional and Non-functional requirements for the replacement COTS Integrated Operational Policing System and Managed Service, through interviews and workshops with Operational Police Staff• Definition of scenarios for input into vendor selection process.• Actively participated in Vendor 'Deep-dive' workshops as part of the vendor selection process.• Analysed 'AS-IS' support procedures to feed into the Data Centre replacement project• Liaised with Senior Force business representatives• Represented GMP at Minerva Programme Board meetings• Created High Level Solution Overview documents, Functional Process Maps, Context Diagrams

Birchwood

Working on the DWP Universal Credit Programme, defining high level solutions and user stories in an AGILE environment.Working closely with DWP, Accenture, IBM, HP and BT to ensure the solution meet the requirements defined in the UC Policy.

Sheffield

Mobile Information Programme: Returned to South Yorkshire Police to resume working on the Mobile Information Programme • Creating and maintaining Storyboards for the iterative design of Incident, Stop & Search, National Intelligence Reports and Crime Application User Interfaces for the Blackberry Smartphone using Blackberry UI Guidelines, and documenting in MS Visio• Defining User Stories and supporting UML artefacts using an SCRUM/AGILE approach, working closely with developers and business usersAutomatic Resource Location System: A web-application designed to present the location of Police Resources and Incidents on a map for use by the Dispatch Operatives. Locations are identified through use of GPS coordinates received from their handheld or vehicle radios.My responsibilities during this project have been:• Analysing, documenting and confirming business requirements for Change Requests with stakeholders• Designing solutions to deliver Change Request requirements• Documenting User Stories and Acceptance Criteria using an AGILE approach

Halifax, United Kingdom

Operational Reconciliations: To provide a level of Quality Assurance that data has been migrated and transformed correctly from the source HBOS systems to the target Lloyds systems by reconciling the data at each stage of the process, Extract, Transform and Load. Data sampling methods were used as well as Count reports to ensure all relevant data had been migrated successfully.My responsibilities during this project have been:• Maintaining the data migration requirements for operational reconciliations• Maintaining the transformation rules for data migration between Source and Target Systems• Communicating the requirements to other members of the project team• Creating and delivering Candidate Account data to feed into test and live migration events• Testing tools, Presentation Layer and IDEA, used to format and auto compare the migration sample outputs• Creating Training Materials used to train colleagues in how to interpret Sample and Count reports• Providing out-of-hours support during migration events, and input into implementation planningTrial Account Migration (TAM): The full migration process of Banking and Savings accounts on a reduced scale.My responsibilities for TAM events were:• Co-ordinating Operational Reconciliations deliverables for each event• Providing support during events

Sheffield, United Kingdom

Mobile Information Programme: The project responsible for mobilising services onto mobile devices to support Police Officers on the beat• Analysing and documenting AS-IS manual and paper based processes• Defining TO-BE mobilised services through workshops and stakeholder interviews, documenting in BPMN notation within MS Visio• Creating Storyboards for the iterative design of the User Interface for the Blackberry Smartphone using Blackberry UI Guidelines, and documenting in MS Visio• Defining User Stories within an AGILE environment, working closely with developers and business users• Defining Test Scripts for System and Integration testingMy responsibilities during this project have been:• Documenting and Confirming business requirements with stakeholders• Documenting User Stories and Acceptance Criteria within an AGILE environmen

Ufi Change Programme: Ufi are undertaking a programme of change to move from a third party provider model of delivery to a direct delivery model. This major change has involved redefining the major processes required to deliver and support learning. Within this project I have been responsible for:• Understanding AS-IS processes• Defining TO-BE business processes through facilitating workshops, and documenting within MS Visio.• Identifying and documenting interaction points with relevant systems and departments• Identifying and documenting high level business rules.• Documenting operational procedures for use as aid memoire by Service Centre staff

Sheffield, United Kingdom

Programme Based Learning Project: Working with Business Stakeholders from all levels to identify business process and system requirements to allow the enrolment of learners onto whole programmes of online learning as well as individual courses.Extensive use of workshops, stakeholder interviews and wireframe prototypes were used to identify new business processes and supporting business and system requirements. Deliverables included:• Business Requirements Catalogue• BPMN Process Flows• Business Use Cases• Wireframe Prototypes• System Use Cases, including supporting Use Case Model, Activity Diagrams, State Charts, etc.

Sheffield, United Kingdom

Assisting the Senior Requirements Manager in the running of the Requirements Team, ensuring all members of the team were supported on the numerous projects being undertaken, in addition to gathering and defining new business processes and system requirements using UML and BPMN for the following projects:• LASER– the migration of the learndirect secure online learning website• Train to Gain Funding System

Sheffield, United Kingdom

• LASER Project - Migrating the learndirect secure online learning website from Visual Basic to Java:o Defining AS-IS and TO-BE business processes using UML Activity Diagramso Prototyping used to drive workshops and business stakeholder interviews o Defining requirements in the form of Use Cases, Activity Diagrams and Class Diagramso User Interface Storyboards using Sparx Enterprise Architecto Data Migration and Transformation requirements definition

Halifax, United Kingdom

• ITT Response Analysis, evaluation and selection of third party supplier• Defining business requirements using UML within the Rational Toolset, working closely with business stakeholders at all levels • Producing Development Specifications and ETL migration specifications • Representing the Business Analysis Team at weekly management meetings and Change Control Board meetings, and attending quality reviews of project specifications and software written