Mark Steen Email & Phone Number

Greater Minneapolis-St. Paul Area

Overall P&L responsibility for company, from operations to sales, product development to marketing. Created sales strategies, operational systems for integration of hardware/software products into commodity-based product line. Additional tasks include strategic planning, budgets, forecasting, cost analysis, change management and expanding our customer base of OEMs and Tier 1 suppliers in automotive, durable goods and medical device manufacturers.• Developed new patent-pending IoT product for monitoring vacuum levels in die casting cell. • 15% revenue increase for product line through competitive analysis.• Utilized Lean/6Sigma to develop manufacturing cell, resulting in 50% increase in output.• Redesigned filtration products, with better feature set, and 25% reduction in bill of material.

Greater Minneapolis-St. Paul Area

Providing consulting services, with a focus on manufacturing, technology and service businesses, providing strategy, growth, product management and business development.

Greater Minneapolis-St. Paul Area

Led groups with direct customer interaction and responsible for ensuring the best possible customer experience. Software and hardware quality analysis and review, with final approval to ship new products. Collaborated with Sales, Product Management, Engineering and Manufacturing to ensure the highest quality and reliability of products.• 40% reduction in returns related to product failure over 2 years, through quality initiatives.• Created and implemented strategy for expansion of support services into Europe.• Transitioned from tracking customer support issues on spreadsheet to cloud-based CRM system. • Developed a dedicated software test group, to validate software & overall product reliability.

Greater Minneapolis-St. Paul Area

Responsible for Product Management, Customer Experience, Marketing, Manufacturing & Operations with a 40-member team (6 direct reports), with full P&L responsibility. Development of strategic plans, competitive landscape assessment, product lifecycle management and roadmap for the company. During this span of time, revenue grew from $45M to $60M.LED OPERATIONS, STRATEGY AND PRODUCT PORTFOLIO TO INCREASE GROWTH• Increased EBITDA by 10% through upgrading robotic camera product line, lowering COGS.• Inventory reduction of $1M through elimination of low-volume & low-quality products.• Initiated customer training program for products, with industry continuing ed credits as incentive. • Launched the company’s USB product line, which now accounts for 30% of overall revenue.

Greater Minneapolis-St. Paul Area

Developed new products in conjunction with Engineering and Manufacturing to validate feasibility, meet targeted BOM cost, features, etc. Kept open lines of communication between Sales, dealers/ integrators and end-users to ensure products fit their needs and budget. With the development of a number of award-winning new products, revenue grew from $14M to $45M. Led team of 6 staff, managed the budget, product lifecycle, pricing, roadmap, and responsible for 600+ SKUs. TRANSFORMED PRODUCT PORTFOLIO THAT DROVE DOUBLE DIGIT COMPANY GROWTH• Led project for the company’s first robotic camera — concept, launch & mainstream adoption. • Partnered with Cisco to develop a product, resulting in largest revenue SKU at $1.7M per year. • Developed a touch screen-based video switching technology that required minimal training.• Created camera control unit (CCU), our best-selling peripheral device for robotic cameras.Promoted from Product Manager (2007-2009)

Greater Minneapolis-St. Paul Area

Ba, Journalism & Mass Communication

Activities and Societies: Dean's List, Golden Key National Honor Society

Mba, Business, Management, Marketing, And Related Support Services