Mark Steen Email & Phone Number

Greater Minneapolis-St. Paul Area

• Overall P&L responsibility for company, from operations to sales, product development to marketing. Created sales strategies, operational systems for integration of hardware/software products into commodity-based.
• Developed new patent-pending IoT product for monitoring vacuum levels in die casting cell.
• 15% revenue increase for product line through competitive analysis.
• Utilized Lean/6Sigma to develop manufacturing cell, resulting in 50% increase in output.
• Redesigned filtration products, with better feature set, and 25% reduction in bill of material.

Greater Minneapolis-St. Paul Area

Providing consulting services, with a focus on manufacturing, technology and service businesses, providing strategy, growth, product management and business development.

Greater Minneapolis-St. Paul Area

• Led groups with direct customer interaction and responsible for ensuring the best possible customer experience. Software and hardware quality analysis and review, with final approval to ship new products. Collaborated.
• 40% reduction in returns related to product failure over 2 years, through quality initiatives.
• Created and implemented strategy for expansion of support services into Europe.
• Transitioned from tracking customer support issues on spreadsheet to cloud-based CRM system.
• Developed a dedicated software test group, to validate software & overall product reliability.

Greater Minneapolis-St. Paul Area

• Responsible for Product Management, Customer Experience, Marketing, Manufacturing & Operations with a 40-member team (6 direct reports), with full P&L responsibility. Development of strategic plans, competitive.
• Increased EBITDA by 10% through upgrading robotic camera product line, lowering COGS.
• Inventory reduction of $1M through elimination of low-volume & low-quality products.
• Initiated customer training program for products, with industry continuing ed credits as incentive.
• Launched the company’s USB product line, which now accounts for 30% of overall revenue.

Greater Minneapolis-St. Paul Area

• Developed new products in conjunction with Engineering and Manufacturing to validate feasibility, meet targeted BOM cost, features, etc. Kept open lines of communication between Sales, dealers/ integrators and.
• Led project for the company’s first robotic camera — concept, launch & mainstream adoption.
• Partnered with Cisco to develop a product, resulting in largest revenue SKU at $1.7M per year.
• Developed a touch screen-based video switching technology that required minimal training.
• Created camera control unit (CCU), our best-selling peripheral device for robotic cameras.Promoted from Product Manager (2007-2009)

Greater Minneapolis-St. Paul Area

Ba, Journalism & Mass Communication

Activities and Societies: Dean's List, Golden Key National Honor Society

Mba, Business, Management, Marketing, And Related Support Services