Mark Stirrup Email & Phone Number

London Area, United Kingdom

United Kingdom

Established for over 20 years, The Treatment Network is one of the largest physiotherapy and psychology treatment and diagnostic providers in the UK. Divested non-core, unprofitable businesses and relocated the business from Bristol to Liverpool.Successfully navigated the pandemic and whiplash reforms and re-engineered systems and processes to future proof the business.

United Kingdom

One of the largest rehabilitation and injury management companies in the UK providing a range of rehabilitation, occupational health, treatment and diagnostic services.Completely transformed the business from one with no documented processes, weak financial position and poor reputation in the market to the market leader.Many notable firsts including being first to market with digital physio triage and treatment, and the creation of a new in-house psychology service.Won many new insurance and claimant solicitor clients with 100% renewal contract track record since 2019.Won numerous awards and commendations including Modern Claims Awards, CMS UK Awards, Insurance Times Awards, British Claims Awards, Personal Injury Awards, British Insurance Awards, Neuro Rehab Times Awards and the Insurance Post Awards.

Havant

WARP Technologies is a wholly owned subsidiary of Premier Medical GroupWARP is the leader in report writing software for health professionals with products for the medico-legal, life assurance, occupational health and rehabilitation markets.

Ludlow, Durham, Theale, Stockport

Premier Medical is a management buy-in / buy-out of Capita Medical Reporting, one of the leading medico-legal providers to the legal and insurance market. It provides medical reporting, screening, rehabilitation and diagnostic services for personal injury claims to most of the UK’s major motor insurers and similar services for other claims such as employers / public liability, industrial disease and clinical negligence.Following acquisition and a successful transition away from Capita in January 2016, the business has been completely transformed. Turnover has increased by 20%, costs reduced by a further £1.5m pa and net profits improved from break-even to over 10%. Both customer and employee satisfaction has also improved significantly.

Premier Medical Holdings is the holding company for the Premier Medical Group of companies.

London, Stockport

Whilst in Capita I was given the additional responsibility of Managing Director of Capita MDG, the market leader in providing medical evidence to the protection insurance market to all of the leading Insurance companies. Relinquished role when Premier Medical was bought in January 2016 as MDG remained part of Capita.Manage a team of c. 120 FTE, including sales, operations and finance across 2 sites in the UK.• Rapidly stabilised the business following a period of instability and major IT problems• Hit all profit targets despite inherited challenges around system outages

Ludlow, Durham, Reading, Colchester, Krakow

Capita Medical Reporting Ltd (the combined acquisitions of Premier Medical Group and Insurance Medical Group), provides medical reporting, screening, rehabilitation and diagnostic services to the personal injury claims market.Manage a team of up to 400 FTE, including sales, IT, operations and finance, across 5 sites in the UK and for a time, Poland. Inherited a distressed business in a volatile market with increasing regulation and stabilised it, refreshed relationships and drastically reduced costs, including a major downsizing of the operation following the introduction of the Ministry of Justice Whiplash Reforms in 2014/15.• Quickly stabilised the business when inherited in an extremely distressed and volatile situation• Successfully downsized (in response to regulation) and subsequently transitioned / transformed the business (following acquisition by Premier Medical Holdings)

Uk Mobile / Europe / India

In 2011 given the additional responsibility of Divisional Director for the fledgling and loss making Legal Sector. Quickly turned this profitable and in 2012 concluded a significant infrastructure outsourcing deal with the defendant insurance firm, Keoghs, and a further BPO deal in early 2013 with a claimant insurance firm. Rapidly developed a focused strategy and generated a significant pipeline of opportunity in the Legal Sector with several further deals expected to close later this year.Accountabilities:• Full ownership of P&L (bonus based on Orders, Revenue, Margin and Cash performance)• Client ownership and satisfaction• Delivery execution and performance• Sales to both existing and new name clients in the Insurance and Legal Sectors• Strategy and proposition development for the Insurance and Legal SectorsAchievements:• Won significant infrastructure deal with top 50 law firm and BPO deal in claimant insurance• Created substantial sales pipeline in Legal Sector with several further deals to close during 2013

Uk Mobile / Europe / India

In 2010 made Divisional Director for Insurance which extended my previous role to include the Scottish Widows BPO service of 460 FTEs with additional responsibilities including vertical propositions and new name sales. Revenue further increased by 16% over the subsequent 2 years.Also in 2010 made Head of the Insurance Business Community across Steria Group and pioneered the introduction of Solvency II and Telematics propositions to the UK and other parts of Europe.Accountabilities:• Full ownership of P&L (bonus based on Orders, Revenue, Margin and Cash performance)• Client ownership and satisfaction• Delivery execution and performance• Sales to both existing and new name clients in the Insurance Sector• Strategy and proposition development for the Insurance SectorAchievements:• Increased revenue by 16% over 2 years• Attained the highest customer satisfaction ratings across the Financial Services Sector• Created credible insurance telematics proposition with significant traction in the UK market

Uk Mobile / India

In 2007 promoted to Divisional Director for Insurance & Business Services with a turnover of over £20m delivered by nearly 600 staff. This diverse portfolio of services included application support and development, voice and back office business processing services for clients including AXA, Legal & General, Zurich, Prudential, Capita, Unisys, Mobile Doctors and Experian. Increased turnover by more than 20% over the first 2 years.In addition, led the acquisition of a £60m turnover third party administration company in the Life & Pensions Sector. Unfortunately didn’t complete due to contractual issues with their largest client.Accountabilities:• Full ownership of P&L (bonus based on Orders, Revenue, Margin and Cash performance)• Client ownership and satisfaction• Delivery execution and performance• Sales to existing clients in the Insurance Sector plus support for new name sales across Financial Services including Banking and InsuranceAchievements:• Inherited several customer complaints, resolved them quickly and significantly improved customer satisfaction ratings• Turned round a declining portfolio of clients, increasing revenue by over 20% within 12 months• Streamlined the business and made it the most profitable sector in the company

Uk Mobile / India

Originally recruited as Account Director reporting to the Divisional Director, with sole responsibility for Barclaycard, (both delivery and sales). Grew turnover with Barclaycard organically from around £1.5m pa to over £7m (nearly 100 FTEs) by 2001. In addition, closed a number of application management deals with the wider Barclays Group.In 2000 identified a potential IT outsourcing opportunity and led this sale to closure in February 2002. The deal involved the TUPE transfer of 450 staff and had a minimum commitment of £125m over 5 years, with this value exceeded in the first 3 years.Following this, promoted to Business Development Director and won a number of new sales in Barclaycard International, Barclays Retail Banking and Barclays Private Banking.In 2006 successfully completed the competitive renewal of the Barclaycard contract, which was extended for a further 5 years and expanded in scope to cover Barclays Group, with committed revenue of over £130m, again exceeded in the first 3 years.Achievements:• Grew account turnover organically by over 400%• Sold first ever IT offshoring deal to Barclays Group• Created the opportunity and successfully led the sale of a £125m IT outsource with Barclaycard• Identified and shaped an opportunity resulting in Xansa’s first BPO sale and Barclays’ first offshore BPO• Successfully led and renewed, extended and expanded £130m IT outsource with Barclays Group

Liverpool / London

Aura Business Systems is a subsidiary of the £200m turnover A. Meredith-Jones Group specialising in providing systems integration for large retail establishments and a comprehensive range of multimedia products and services for 3D animation and content creation companies.Originally recruited as General & Operations Manager reporting to the Chairman of the Group, with sole responsibility for stock control, goods in & out, purchasing, technical services, personnel and legal issues. Later given overall responsibility for the whole company including accounts and sales.Achievements:• Cut monthly overhead by over 40% through a program of centralisation, process improvement and cost reductions whilst improving levels of customer service and administrative efficiency• Increased sales margin by nearly 10% without loss of turnover• Closed Liverpool office and transferred business to London

North Wales / London / New York

Pinacl Communication Systems is a management buy-out of Pilkington Communication Systems, formerly a wholly owned subsidiary of the Pilkington Group.Initially employed as Development Manager reporting to the Software Business Manager, responsible for the ongoing development of an integrated database and graphics cable management software package primarily for the Banking and Finance, Government and large corporate sectors.Promoted to Software Business Manager in 1992 reporting to the Managing Director, with responsibility for the whole division, including software development, technical support & services, training, sales, marketing and administration.Achievements:• Inherited loss making division in 1992, returned it to profit by 1993 with 33% increase in turnover• Achieved a further 30% increase in turnover by 1995 with over 100% increase in profits

Education record

Education record