Mark Sweet Email & Phone Number

Project Manager- Project Manager and Analyst with Alcatel-Lucent's Applications & Solutions (AS) Process & Quality organization. Coordinated teams of Analysts and Developers in bringing the business and technical requirements to successful conclusions.- Provided training to Project Managers on Lucent IT’s project Quality Assurance process.- Developed and maintained the Queue Management and Metrics Tracking of Minor Enhancements (non Project or Break/Fix). As Change Control Board for Application Minor Enhancements, responsibilities included coordinated the Business Client Partners and Application Development team’s expectations and responses to business’ requests for small/medium alterations to the applications. Also create/presente weekly/quarterly/annual synopsis of the metrics to the IT executive and directors.Web Solutions Manager- Manage both outsourced and internal development efforts in creating a portal web site displaying data driven content on CIO Services offered within the company. This portal site provides web based solutions reducing service provisioning and support staffing by 50% in addition to reducing cycle time for service delivery from three weeks to several days. Reduced consumable services costs through provision of tools to track and manage usage. Improved process data quality to reduce supplier costs. Increased end user productivity through data access and organization. Overall ROI of 16:1, with a first year net cost benefit of 14mm.- Strong experience in Intranet development including client needs assessment, application(s) development, and infrastructure deployment. Able to develop strategic plans and lead focused efforts for tactical execution. Significant accomplishments both as team leader and member.

Listed skills include Project Management, It Management, Management, Program Management, and 12 others.

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  University At Albany