Mark Pearson Email & Phone Number

Leeds, United Kingdom

Based in Leeds, I manage a busy team of In-House Recruiters responsible for the recruitment of all areas of the charity across all UK centres.My primary areas of responsibility are:• Managing the full end to end process for the attraction of talent into the charity using diversity and inclusion best practice to include CV sifting, telephone and face to face interviews, offer and contracts• Designing and writing job adverts to attract the best talent and represent StepChange as an employer of choice• Promoting StepChange as an employer of choice through development of our Employer Brand and integration of D&I and employment law best practice• Creating a culture across the team of new and innovative ways to save costs and improve efficiencies such as cost to hire and time to hire• Manage all aspects of team management – motivating, sickness, absence, personal development, objective setting, performance managing and quality checking.• Setting time and cost to hire targets and ensuring this is communicated to and followed through by the team• Identifying and minimising organisational wide risk across all areas of responsibility• Effectively manage the recruitment budget ensuring tracking and cost savings where appropriate, and return on investment at all times• Continually evaluate and improve all recruitment processes for the best possible candidate journey, to create a positive impression on applicants regardless of outcomeI am experienced in assessment centre design, contact centre recruitment, systems improvement, systems training and data provision, delivering ATS specific training, web site content design, online assessments.

Leeds, United Kingdom

I manage a team of 16 L&D advisors in an ever-changing environment.I lead them in delivering learning interventions across the whole charity from TNA through to final evaluation. The team provides training for new starter induction, academy training, refresher training for existing staff and projects ranging from vulnerable clients, soft skills, complaints, and systems training.My responsibilities include but are not limited to:Team Management• Recruit, develop, objective set and performance manage both direct reports and wider teamStrategy • Responsible for distilling overall strategy down to team objectives Internal Relationships• Build effective and collaborative relationships with key stakeholders• Work with all stakeholders in order to understand and satisfy demand placed on the Function to deliverBudget• Ensure strict adherence to budgetary responsibilities and management of local budgetOperational Learning• Lead overall technical operational L&D team and manage the design and delivery of induction and academies for all areas • Manage the design and delivery in role learning and development for all teams • Work closely with the digital and e-learning team to create blended learning solutions for operations colleagues • Lead the external qualifications specific to the operational team, liaising with the external provider• Provide analytics and reporting for operational learning Projects• Lead on specific people projects/goals that deliver tangible improvements in the efficiency and effectiveness of the people service / businessExternal relationships• Lead the Team to manage and facilitate all external relationships and suppliers to ensure the effective delivery of all solutions• External networking specifically in the Contact Centre environment to drive best practiceRisk management• Ensure accurate reporting and escalation of any significant business issue or risk

Leeds, United Kingdom

Employed as a L&D Trainer. Primary role includes the following:1. To design, prepare and deliver job specific training for new starters2. To keep training materials up to date to reflect process and legislative changes within the charity and industry 3. To ensure all training is in line with the FCA requirements of the charity4. To carry out training needs analysis and design bespoke training in line with charity requirements5. To support projects including the design and delivery of training6. To deliver training from the internal Training Hub7. To follow the training evaluation process, act on any feedback, and compile training evaluation reports8. Provide support and coaching to the relief trainers within the department 9. To liaise with Managers/TLs and stakeholders throughout the charity about training requirements10. To report on performance of new starters, using MI, coaching and observation11. To follow the department standards for design, delivery and version control 12. To deliver training across the centres in the UK 13. To follow the charity’s policies and procedures14. Take responsibility for own personal development15. Any other duties applicable to the roleCurrent First Aid At Work certificate

Leeds, United Kingdom

Owner of a busy photography business providing wedding, portrait, commercial, event and product photography.In the last 10 years of the business running, I spent my time helping, training, teaching and providing a small business advisory / solutions service to photographers across the UK. From initial business start up, though to rebranding of businesses, assisting failing businesses to move back into profitability through hands on managing and support, to providing a dedicated service for photographers requiring any type of business help or advice. This service also included web site design, development and hosting, search engine optimization etc. I spent many years running motivational lectures on good business practices, how to run a successful business and presenting to various trade organizations and their members.I qualified to Master Photographer level of the Master Photographer Association and "Qualified" status with The Guild of Photographers.

Cipd Level 3, Cipd

Diploma In Money & Debt Advice