Mark Unwin Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Australia

Working at Opmantek to commercialise Open-AudIT.http://www.open-audit.orghttp://www.opmantek.com

Brisbane, Australia

Release coordinator role for several business critical applications including handover and support documentation.

Brisbane, Australia

I have assumed responsibilities of the Service Level Manager in addition to my role as the Service Assurance Manager. I am accountable for delivery of high quality services to our numerous clients.

Brisbane, Australia

Roles and Responsibilities• Manage a team of senior staff in varied ITIL process owner roles (Problem, Change, Release, Configuration, Capacity, Test, Software Asset Management).• Provide strategic direction to senior management and CIO regarding tools, systems and process.• Liaise with customers, customer managers, senior staff and management to guide the organisation forward.• Complete service creation projects encompasing articles from Strategy, Design and Transition.• Negotiate with finance, technical, customer representitive and customer service teams regarding service delivery.Participated Projects • Assist in the design of the Business and Technical Services catalogs including Service Level Agreement criteria.• Provide a reporting framework around the capacity of services and the billing output generated for clients.• Participate in several process maturity assessments and subsequent improvement drives.• Senior contributor to a Microsoft and KPMG software license audit.Education • Stanford University run Introduction to Databases statement of attainment (just for fun!).

Roles and Responsibilities • Operate the Problem Management process. • Process review and improvement for Problem Management. • Define & implement reporting KPIs. • Incident trend analysis. • Provide training in the Problem process to all staff, ongoing. Participated Projects • Assist in Problem management process integration with toolset. • Create Problem Management process training material. • Capacity management process review and implementation. • Configuration Management process review. Education • Foundational Leaders Program. • Kepner Tregoe ITSM Problem & Incident Management qualification. • ITIL Foundations certificate. Secondary Roles • Secondary roles in Configuration, Change and Release Management.

ITIL Capacity Management role.

Roles and Responsibilities • Design and install proof of concept vendor supplied applications in a VMware environment. • Document provided solutions for implementation by IT systems staff. • Assist IT systems staff in implementation. • Liase with business users, project managers and IT systems staff. • Acting Solutions Architect on several projects. Participated Projects • Implement application containing web, database, application and client tiers across a distributed network with a combination of outsourced and in-house virtual and physical servers and network equipment. • Evaluation and suitability testing of VMware Lab Manager & VMware ESXi. • Provide advice on documentation required by applications and infrastructure sections.

Participated Projects Implementation of a website / webshop redesign and recode for a retail chain using the LAMP (Linux, Apache, PHP & MySQL) stack on Ubuntu Linux. Rebuild of web servers for security and performance using Ubuntu Linux. Physical relocation of servers between data centers, zero downtime. Customisation of Open-AudIT for a major software supplier in the Travel industry (Sabre) (PHP and MySQL based). Setup Zenoss network monitoring for a Telstra (Australian telecommunications) supplier (Locatrix) on Ubuntu Linux. Setup and document an Ubuntu LAMP server (including Zend Server & Zend Guard) for Locatrix - server based at Telecom Italia in Italy. Implement backup of data using SSH and rsync on Ubuntu Linux, RedHat Linux and Solaris.

Roles and Responsibilities * Project planning, estimation, monitor and tracking. * Performed technical review of working products. * System administration on Ubuntu Linux systems. * Administer Zimbra email system on Ubuntu Linux. * Manage support requests for the server infrastructure.Participated Projects* Configuration of Linux firewall (IPTables) using Shorewall on Ubuntu Linux. * Setup of Bacula backup software on Ubuntu Linux, including tape changer and tape rotation. * Design and configuration of distributed network monitoring using Nagios software on Ubuntu Linux. * Database schema design for major web application for amateur sporting leagues. * Network Documentation, including network map and configuration reporting.

Manage the IT team.IT Infrastructure Architect.Linux & Windows System Administrator.PHP Programmer.

Windows Server Administration

Windows & Linux System Administrator

Nambucca Heads, Nsw

Sydney, Australia

Boit, Information Technology

Activities and Societies: Student Union Website Team

Education record