Markus Johnson Email & Phone Number

Atlanta, Georgia, United States

Fort Lee

-Assist in supervising staff in developing, testing, documentation, and implementation of complex projects involving automation systems -Evaluate and develop functional system documentation, and direct the development and implementation of office automation systems. -Reviews processes and simplify, removing redundancies prior to automating them. -Execute departmental IT policies and optimize computing resources. -Reviews user systems requirements and coordinate modifications to achieve specific objectives.-Coordinates site preparation of system hardware installation. -Prepare correspondence and reports and submits to proper agencies. -Coordinates with IT hardware vendors on resolving issues with their products. -Evaluates and tests the effects of new computer applications on existing applications. -Supervises maintenance and retrieval of technical data through automated office systems.

Petersburg, Virginia

-Managed desktop and laptop inventory, troubleshooting and deployment.-Assisted with staff and oversee day-to-day operations to ensure the team is compliant with meeting the needs of VSU faculty, staff, and students.-Implement procedures for tracking assets to oversee quality control throughout IT Asset lifecycles (i.e. plan, acquire, deploy, maintain, and retirement). -Maintained procedures around software and hardware assets database repository throughout its life cycle.-Supported various facility and Virginia State wide asset tracking of equipment, including but not limited to network equipment, servers, mainframes, terminals, personal computers, printers, and related software products.-Managed IT Change Advisory Board (CAB) forms.-Maintained positive relationships with end-users by providing optimal customer service.