Mark Jones Email & Phone Number

Calgary, Ab, Ca

• Led a diverse team across Canada and the US to foster field relationships and deliver solutions.• Oversaw third-party OT security assessments and mitigation efforts.• Identified business requirements and implemented new technology solutions for OT Environment.• Managed technology budgeting lifecycle and vendor management for field and network.

Calgary, Alberta, Canada

• Managed, designed and implemented large-scale SCADA radio networks in North Dakota, USA.• Designed and implemented Incident Response, Disaster Recovery, and Business Continuity plans.• Lead third party penetration testing teams.• Implemented OT technology solutions to enhance safety, operational efficiency, and cost management.

Calgary, Alberta, Canada

• Designed all Enerplus WAN technologies, including, MPLS, Internet, and wireless solutions.• Managed, planned, and consolidated multiple security vendors into a single, successful firewall replacement in both the US and Canada, significantly simplifying administration and support.• Implemented SSL decryption and credential theft prevention using Palo Alto Networks technologies.• Built and maintained multiple vendor point-to-point VPN solutions.• Trained and mentored field operations on SCADA implementations.• Leveraged strong relationships with vendors, partners, and associates to create multiple cost-saving initiatives.

Calgary, Alberta, Canada

• Collaborated with a team of four to design, implement, maintain, and repair data network infrastructure, ensuring LAN/MAN/WAN connectivity for 8,000 end users. Responsibilities included managing network services, e-commerce security/support, wireless infrastructure, VPN remote access, and backup/restore services.• Conducted user training for Network Operations Center staff and provided direct Tier 1, 2, and 3 support on a rotational on-call basis.• Served as the lead resource for multiple key departmental projects.

Calgary, Alberta, Canada

 First person of contact for five high occupancy schools across the City of Calgary. Manage design and implementation of new operating system implementations, in high profile, time sensitive situations. Provide first-level support on various server operating systems including Windows 2000 Server and Macintosh OS 10.3. Support a wide variety of desktop applications to ensure compatibility in a cross-platform enterprise environment.  Develop and document information systems policies while keeping within the standards of the CBE.  Plan and deliver all aspects of “teacher training” workshops focused on how to implement technology in the classroom.

Portland, Oregon, United States

• Contracted for AT&T to oversee training of employees for high-speed cable internet installations.

Bachelors Of Applied Information Technology, Information Systems Network Management

Network Technician Diploma, Network And System Administration/Administrator