Mark Young Email & Phone Number

United States

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Investigation of General liability and Workers’ Compensation incidents; primary responsibility for safety and security of hotel guests and employees; first responder to fire, medical and security concerns; and Concierge at-large.

Dallas/Fort Worth Area

Pursuit of business interests and investments.

Dallas/Fort Worth Area

Overall responsibility as client’s primary point of contact for assigned book of accounts. This included coordinated contact between all touch-points: client, broker, carrier, vendors, and internal departments. I also took responsibility for educating clients on trends and issues impacting risk management success via stewardship reports and data analytics.

National

Responsibility for management and service of entire book of medical cost containment accounts nationwide and ensuring maximum client satisfaction by delivering consultative support services including bench-marking, trend analysis and stewardship.

Dallas/Fort Worth Area

National Account Executive Developed and implemented sales strategies to achieve sales growth and revenue; directed sales and business development activities for claims, loss control, and subrogation; and developed new business relationships with brokers, agents and underwriters in assigned territory. Client Service ManagerLead role in client interaction and account direction ensuring client satisfaction. Planned, coordinated, and directed service delivery on client accounts. Grew client base revenues by presenting up selling new produces and services.

Dallas/Fort Worth Area

Managed account portfolio assuring accurate and timely delivery of products and services. Designed and produced various risk analytics to assist clients in risk identification and analysis. Managed the renewal process for existing customers. Researched, designed, implemented and monitored risk mitigation solutions. Monitored and trended performance guarantee and gain share agreements.

Amarillo, Texas

Maintained and serviced existing book of accounts managing overall service delivery process and activities of the assigned team including the Account Executive, Account Manager, Business Analysts, and Programmers. Conducted presentations demonstrating the benefits of company solutions based on analyses of customers' needs. Educated and trained clients on company RMIS products and services.

Greater Denver Area

Business Development Manager for multi-state territory responsible for new business production for TPA and Casualty products and services.

Los Angeles | Houston

Oversight of a professional client management team of Client Executives including team member selection, performance management, coaching, client assignment and oversight. Also ensured that each client team member was provided ongoing, relevant training and education regarding ESIS programs, contracts, tools and job responsibilities.