Marlena Wrobel Email & Phone Number

-Passionately design and develop e-learning courses for employees across the company. -Professionally record narration for e-learning courses. -Assist stakeholders with editing and publishing the courses they create. -Educate stakeholders on how to use the e-learning development software. -Upload stakeholder courses into Cornerstone LMS following a multi-step process.-Brainstorm and implement process improvements.-Consistently deliver the highest quality customer service. -Maintaining a growth mindset, I am focused on professional development/continuing education so that I can stay current and improve my knowledge/skills.

Remote

- Created e-learning courses for various departments incorporating graphics, narration, interactions, and knowledge checks to enhance user engagement and knowledge retention.-Performed QA testing on courses to ensure all buttons, quizzes, and interactions worked properly prior to releasing it to publication. - Designed and develop courses using Adobe Captivate and publish them on the designated LMS. - Ran monthly and quarterly course utilization reports out of the LMS for 10 facilities. - Implemented and manage Education Development SharePoint site as an avenue for new requests, tracking existing requests and increasing visibility to the development process.- Managed an annual review process working closely with subject matter experts to update existing courseware.- Participated in a corporate-wide e-learning group, sharing ideas and collaborating on education resources. - Acted as a content expert assisting other project managers and education specialists in developing their own e-learning courses. - Continually researched and learned latest trends and strategies in creating engaging courses for end users.

Portsmouth Regional Hospital

- Participated on the Provider Computerized Order Entry (CPOE) implementation team, as an Evidence Based Order Set Specialist, where I cross-walked existing facility order sets to the evidence based order sets and created all order sets in Meditech, the hospital’s electronic health record, editing and refining to accommodate facility specific orders, processes and procedures. -Performed QA testing on each set after it was complete to ensure everything worked properly prior to implementing them for the Providers to use on real patients. - Collaborated with the CPOE pharmacist and Providers to ensure the order sets met their needs and were as complete as possible while consistently meeting project milestones and goals.

Portsmouth, Nh

-Served as point person within the IT department to support the hospital’s clinical software. Responsible for testing software updates and upgrades (which could contain upwards of 300 changes). Communicated often with project managers and developers regarding bugs found. Documented work, testing scenarios, developer notes, and other pertinent information in ticket system). Integrated automated testing, when it made sense, using company provided automation software. Attended regularly scheduled meetings for status updates and retrospectives. - Created a variety of narrated and interactive eLearning courses for the company’s electronic health record for Nurse on-boarding education.- Supported multiple electronic health record applications, assisted with various projects, built end user screens using programming techniques, and managed system settings.-Processed Remedy tickets and resolved issues as they came in communicating and working closely with the end users.

Portsmouth, Nh

-Served as point person within the IT department to support the hospital’s clinical software. Responsible for testing software updates and upgrades (which could contain upwards of 300 changes). Communicated often with project managers and developers regarding bugs found. Documented work, testing scenarios, developer notes, and other pertinent information in ticket system). Integrated automated testing, when it made sense, using company provided automation software. Attended regularly scheduled meetings for status updates and retrospectives.- Designed and developed narrated and interactive eLearning courses for the hospital’s electronic health record’s Emergency Department Physician Documentation module.- Defined and managed PCs within the back end system of the hospital’s electronic health record software. - Processed access requests, revising user accounts and ensuring new and existing users had all the access they needed to perform their job. - Built and maintained reports for end users utilizing special programming.

- Supported the hospital’s electronic health record, specifically the Pharmacy module, resolving issues as they arose.- Implemented the Medication Reconciliation module, working closely with the other analysts, Nursing Informatics department, Pharmacists and our Meditech Specialist. Extensively tested the software prior to going LIVE. - Trained the trainers; taught the Nursing Informatics department the new Medication Reconciliation system where in turn they would train the nursing staff.

-Managed medical software implementations for 3-4 hospitals at a time. Responsible for thoroughly testing software updates, enhancements, and bug fixes. Worked closely with developers to communicate issues, discuss how things are supposed to work and develop a fix. Created documentation for testing scenarios. Communicated effectively with customers regarding updates. Managed issues and communication through company’s ticket system. -Provided 3 in person, multi-day training classes to teach each hospital team how to build and use the software. -Created and maintained training documentation. -Narrated tutorials for the company's customer facing website.

Facilitated tutor sessions, for Spanish 401, twice a week.Explained and clarified rules and concepts (grammar and verb tenses), while adapting to the learning style of the student.Set goals; what the student should do to prepare for class and the next tutor session.

Provided customer service assisting customers at the mail room window. Organized and distributed mail for 11054 students.Prioritized daily workload and assessed situations effectively, troubleshooting internal mail and tracking related issues.

Ba, Spanish

Took a handful of business classes to accompany my Spanish degree.

Masters, Healthcare Informatics