Marlene Herrera Flores Email & Phone Number

• Process POs received from partners and end-customers and produce commensurate Arista Sales Orders.• Ensure proper and accurate shipping logistics.• Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements.• Follow-up on customer related issues, including processing RMA requests.• Maintain thorough and accurate installed customer base and service contract information.• Collaborate with Sales team to understand any special customer issues and situations.• Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.

México

I provide a wide variety of administrative support for project teams within the Data Management Department.• Maintain administrative files as requested for the Data Management Department.• Provide user access across various EDC platforms• Respond requests via email and teams.• Analyze, enter and QC data in company’s systems.• Create database reports.

Zapopan, Jalisco, México

I managed and established the production and shipping schedule in order to fulfill customer needs via reviewing and fielding customer orders through MRP, while revising production status, WIP and RMAs. • Review capacity model and schedule required overtime • Communicate production execution issues through daily meetings with team leaders. • Run clear to build report to verify material availability, as well as drive resolution to critical material shortages. • Collected data and reported metrics, additionally reviewed and drove corrective actions to metrics and presented it weekly to managers.• Fulfill up to 2 million dollars in production sales monthly• Leader and overview the pull of over 100 material numbers in order to achieve desired quarterly revenue. • Shipped over 150 RMAs stuck on production floor for over 8 months.

Guadalajara Y Alrededores, México

Responsible for managing the daily shipments of 3 different accounts • Serve as a direct contact with clients in order to fulfill their production needs • Manage and follow up on the shipment of over 40 pallets daily achieving sales of over $1,000,000 USD monthly.• Release and track over 150 purchase orders daily, assuring in-house production time to be under 2 days.• Track of revenue performance metrics and material shortage resolution• Back up for production planning in both build to order and build to forecast manufacturing.

Guadalajara Y Alrededores, México

Zapopan Y Alrededores, México

As a customer service representative, I provided support to customers by giving helpful information, answering questions, and responding to complaints through phone calls. Also, I performed sale of products and services to customers and payment processing.• Received 97% satisfaction rating from customers after completed phone call.• Effectively managed approximately 100 incoming calls daily.