Marlene M. Email & Phone Number

Texas, United States

• Conduct thorough testing of complex, modern Web and Mobile applications to ensure functionality, usability, and performance adhere to high standards, emphasizing meticulous attention to detail.• Create and maintain detailed test cases using Jira and Xray, ensuring thorough coverage of software functionality and expanding the test case library for new features and edge cases.• Collaborate closely with development teams to design and implement effective testing strategies integrated into the development process.• Document and analyze test results, providing recommendations for corrective actions.• Identify and resolve system-level issues, offering insights into how various components interact within the system architecture.• Support user acceptance testing by coordinating with business partners or end users to ensure their needs are met through comprehensive testing.• Extract requirements from minimal data and clarify uncertainties as needed.• Participate in sprint planning and daily stand-ups to contribute to a seamless and efficient development process.• Perform regression testing to verify that new code changes do not negatively affect existing functionalities.• Provide detailed reports on test findings, track issues to resolution, and validate defect fixes.• Drive continuous improvement in QA processes by proposing enhancements to testing tools, methodologies, and practices.• Ensure adherence to company quality standards and promote a culture of quality across development teams.

Distrito Nacional, Dominican Republic

• Surpassed key operational metrics VOC (Voice of Customer) with a total 95.7% with 600+ clients answered.• Executed an over the top sales approach while providing scheduling, fare, and flight information Domestic and International markets.Compiled a step-by-step process regulated by the payment collection types.• Acted as the frontline for retrieval of specific documentation preserving the client and company confidentiality.• Maximized productivity rates by daily briefing updates or changes in processes and information. As well as provided feedback on operational concerns and issues.

• Verified that client brand identity and guidelines were followed.• Managed multitasking to effectively handle deadlines.• Provided back up support for other departments as needed.

Dominican Republic

• Delegated strategies for KPI engagement increasing to 2000 followers in 6 months.• Increased brand awareness effectively using Facebook, Instagram and Google Ads.• Ensured follow-through that budged, time and production constraints were conserved.• Collaborated with cross functional teams internally and externally.• Administered over 10 different accounts monthly and a variety of projects from brief to final artwork.

Certification, Fundamentals Of Big Data For Business

Bachelor'S Degree, Graphic Design, 3.5 Gpa

Activities and Societies: Developed a didactic game app for kids to learn about the environment and the importance of recycling.