Marlene M. Email & Phone Number

Texas, United States

• Conduct thorough testing of complex, modern Web and Mobile applications to ensure functionality, usability, and performance adhere to high standards, emphasizing meticulous attention to detail.
• Create and maintain detailed test cases using Jira and Xray, ensuring thorough coverage of software functionality and expanding the test case library for new features and edge cases.
• Collaborate closely with development teams to design and implement effective testing strategies integrated into the development process.
• Document and analyze test results, providing recommendations for corrective actions.
• Identify and resolve system-level issues, offering insights into how various components interact within the system architecture.
• Support user acceptance testing by coordinating with business partners or end users to ensure their needs are met through comprehensive testing.

Distrito Nacional, Dominican Republic

• Surpassed key operational metrics VOC (Voice of Customer) with a total 95.7% with 600+ clients answered.
• Executed an over the top sales approach while providing scheduling, fare, and flight information Domestic and International markets.Compiled a step-by-step process regulated by the payment collection types.
• Acted as the frontline for retrieval of specific documentation preserving the client and company confidentiality.
• Maximized productivity rates by daily briefing updates or changes in processes and information. As well as provided feedback on operational concerns and issues.

• Verified that client brand identity and guidelines were followed.
• Managed multitasking to effectively handle deadlines.
• Provided back up support for other departments as needed.

Dominican Republic

• Delegated strategies for KPI engagement increasing to 2000 followers in 6 months.
• Increased brand awareness effectively using Facebook, Instagram and Google Ads.
• Ensured follow-through that budged, time and production constraints were conserved.
• Collaborated with cross functional teams internally and externally.
• Administered over 10 different accounts monthly and a variety of projects from brief to final artwork.

Certification, Fundamentals Of Big Data For Business

Bachelor'S Degree, Graphic Design, 3.5 Gpa

Activities and Societies: Developed a didactic game app for kids to learn about the environment and the importance of recycling.