Aaron Smith Email & Phone Number

Irving, Texas, United States

Irving, Texas, United States

• Provided proactive technical support to users having problems with Alliant Systems products over the phone, email, in person, and through screen-sharing software
• Collaborated with clients and the development team to identify software bugs, test new feature requests, and troubleshoot and resolve issues in a timely manner
• Actively and independently developed expert knowledge and best practice of Alliant Systems products and the industry to improve understanding of customer needs
• Built and maintained rapport with clients, stakeholders, and team members, to ensure the company’s directive is met and withstood
• Performed diverse tasks consistent with the company’s mission to support the team and ensure customer satisfaction through outstanding customer service
• Led as Project Manager on multiple projects, delegated tasks and responsibilities, and provided guidance and support to team members throughout project or event lifecycle

Houston, Texas Area

• Performed diverse duties such as collecting, processing, and presenting data, analyzing and documenting research findings, and archiving department expenditure documents
• Created and maintained a steady work schedule, and learned the importance of discipline and consistency within the workplace
• Developed a proficiency with Microsoft Office Suite