Assist with developing, reviewing, and maintaining information SSPs and supporting documents in accordance with VA polices; Perform manual and system level audit reviews of systems to track security events including any signs of inappropriate or unusual activity, data transfers, etc.; Perform recurring self-assessments on all systems under the local area purview to ensure compliance with documented security requirements and to detect any system level vulnerabilities; Prepare a summary report of any findings of security violations and/or vulnerabilities and ensure proper protection and/or corrective measures are taken; Provide incident handling and security training and awareness; Play an active role in monitoring a system and its environment of operation to include developing and updating the SSP, managing and controlling changes to the system, and assessing the security impact of those changes; Implement and enforce information security policies and procedures; Perform the steps involved in the execution of the RMF, including generation of documentation, controls compliance testing, and continuous monitoring activities for stand-alone systems; Work with IT in performing an initial system assessment to ensure that required security controls are implemented and operating correctly before a system is authorized for production; Ensure IT staff and users follow established information security policies and procedures to protect, operate, maintain, and dispose of systems and data in accordance with security policies and practices as outlined in the assessment and authorization packages; Notify IT Staff when a user account is to be created, modified, disabled, or removed from a system; Evaluate proposed changes against VA security requirements and recommend approval or denial based on a security impact analysis; Participate in inspections and incident response; Verify user training prior to initial system access and periodically after.

Configured, managed, maintained, and troubleshot Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments; Developed and deployed servers using secure remote access utilities and automated deployment tools; Performed system hardening with the implementation of Group Policies, OS patches, and Security Technical Implementation Guides (STIG) in direct support of Information Assurance Vulnerability Management (IAVM); Utilized Windows scripting to optimize and automate system administrator tasks; Performed security/compliance functions for Windows server environments, including (Assured Compliance Acceptance Center (ACAS), SPLUNK, Host Based Security System (HBSS), Enterprise Security Posture System (ESPS), etc.) to mitigate vulnerabilities; Ensured system stability, scalability, security and performance requirements and assisted in capacity planning within VMware infrastructure; Coordinated activities with Network Administrators to ensure hardware and software configuration, installation, and setup are optimized to any technical solutions devised during analysis, design, or creation of program changes; Interacted with application teams to answer technical questions, address requests, and resolve issues with server performance and access; Coordinated the overall integration on new development systems as they transition to sustainment.

Processed and coordinated Component Authorized Service Interruption (ASI) requests with Program Managers and Change Management; Facilitated maintenance, configurations, upgrades, repairs, and de-scoping of networks through coordination with multiple agencies, organizations, and vendors; Responsible for processing, de-conflicting, and tracking component ASI requests; Provided ongoing support and resolution to components with conflicting resources and requirements pertaining to upcoming ASIs; Compiled and created detailed reports of justification, timeline, impact, and POC information for upcoming ASIs; Regularly briefed ASI status to leadership for situational awareness; Served as liaison for communications between technicians on a tech bridge line and customers on a customer bridge line during the implementation of scheduled network system changes; Monitored and addressed communications concerning ASI related questions.

Provided support for the Assured Compliance Assessment Solution (ACAS) application, which is comprised of Security Center, Nessus Scanner, and Nessus Network Monitor (formerly Passive Vulnerability Scanner) applications; Performed troubleshooting support for ACAS users throughout the entire Department of Defense (DoD) on both classified and unclassified networks; Assisted user via email and phone with questions pertaining to the installation, configuration, and upgrade of the ACAS application; Worked and resolved Tier II ACAS tickets in the Remedy ticketing system; Gathered and documented in Remedy tickets the user’s system configuration details and troubleshooting steps taken to resolve issues; Served as a liaison between the ACAS users and Tier III SMEs throughout the troubleshooting process and resolution of an issue; Monitored and answered emails sent to the ACAS Tier II organizational email box.

Assisted in the development and implementation of government approved information security procedures and system security plans for the operation of networked and standalone classified computers systems and servers; Performed information system hardening configurations in accordance with JSIG, DISA STIGs, and customer standards; Managed and distributed Windows updates and group policies through WSUS management console and PowerShell scripting; Patched and configured RHEL systems utilizing Putty and Vi Editor; Analyzed and evaluated results of security and vulnerability scans; Piloted applicable remediation manually or via remediation tools; Evaluated remediation for performance impact and take corrective actions; Developed and implemented plan for large scale remediation; Implemented continuous improvement of security posture and system hardening; Ensured server, desktop, and application compliance with security and performance requirements; Ran periodic system self-inspections/testing and audits; Conducted media reviews and comprehensive investigations of computer security incidents, coordinating with other organizations for expertise as needed; Developed, revised, and maintained technical and operational documentation; Created and presented PowerPoint presentations covering various JSIG guidelines; Provided inputs for periodic POA&M reports; Employed change management best practices to ensure ongoing customer engagement, communication, and performance; Tracked and managed system level changes; Reported problems and planned outages; Provided daily system administration/maintenance support on Windows, Linux, and UNIX-based environments in client/server, network, and data storage capacities.

Worked as a contractor at Tinker AFB providing Help Desk support for 72 Med Group end users; Provided service to end users for operation, restoration, and configuration of client-level information systems such as desktop, laptops, and printers; Worked independently to analyze and develop efficient solutions to resolve the end user’s issues through configuration changes to hardware and software; Managed and configured systems to replace or upgrade any necessary modifications to meet the user requirements, system configuration requirements, and cyber security directives; Implemented patches and corrective actions needed to mitigate security risks and vulnerabilities; Identified any IT related deficiencies based on scan or other IT assessment test or techniques as part of gap analysis; Demonstrated professional knowledge and skill in providing customer service support concepts, methods, and procedures related to installation, configuration, troubleshooting, and training on information technology hardware, software, and operating systems; Practiced information assurance principles such as passwords, access lists, permission levels to provide data integrity and file system security on an enterprise network in the delivery of customer services; Utilized Remedy, an automated trouble ticketing/problem tracking system, to provide incident management support and to update a comprehensive knowledge database of technical resolutions; Communicated technical information to customers in a manner in which they are able to understand; Applied system analysis techniques, methods, and procedures to determine hardware, software, or system functional specifications based on user profiles; Applied attention to detail, customer service, oral communication and problem solving skills daily in a service desk customer support environment; Assisted in performing Information Assurance Officer (IAO) duties; Performed on-call duties to assist customers with support during after-hours and weekends

Worked as a contractor at Dell providing Help Desk support for the Boeing contract; Managed the TES queue by assigning duties, ensuring the queue was worked properly, and ensuring all tickets were completed according to policy; Served as the first point of contact for inbound telephone and emailed customer requests on a call center/help desk team to provide end user support on configuration and updates of client systems; Provided computer client support, via phone, email, and remote desktop control, for most issues related to software, hardware and peripherals; Practiced information assurance principles such as passwords, access lists, permission levels to provide data integrity and file system security on an enterprise network in the delivery of customer services; Perform installation, configuration, management, and troubleshooting of hardware and software; Used troubleshooting skills and critical thinking to pinpoint and identify problems; Applied diagnostic techniques to investigate causes and recommend or provide solutions to correct failures; Gathered and compiled supporting information in order to review, evaluate, and assess the situation; Responsible for monitoring, troubleshooting, escalating and effectively communicating all issues for equipment, applications, and databases to support desktop/laptop workstations and users on an enterprise network; Evaluated customer support requirements to resolve operational issues and provided incident management support including problem escalation procedures for issues requiring referral to highly specialized expertise of senior technical analyst; Documented problems in an automated trouble ticketing/tracking support solution database for diagnostics and solution implementation.