•Evaluate and act on user reports of Twitch policy violations quickly and effectively•Moderate channels for special events or promoted content•Investigate Spanish cases and translate documents as needed•Prioritize to quickly act on sensitive community issues•Maintain an expert understanding of Twitch’s policies, site features, and internal documentation•Contribute insight and skills to the Safety Operations & regional teams to support Twitch’s global community

Clinic Manager (Access Medical Centers, July 2015- July 2016)Clinic Manager II (Access Medical Centers, July 2016-Present)Supervise two fast paced urgent care clinics, Keep tract of monthly P&L, Manage clinical/ laboratory/ paper budgets for each location, hire/term employees & perform reviews, Resolve patient complaints in person & through social media, Schedule 25+ employees each month, Perform bi-weekly payroll, Market to local schools and primary care physicians, etc. Patient Service Specialist, PRN (Access Medical Centers, Nov. 2014-July 2015)Check patients in/out, verify insurance, collect co-pays/deductibles/co-insurance, handle medical records requests, answer phone and route to the appropriate person, scan documents into patient's chart, train new employees, comply with company policies and HIPAA.

Saint Anthony Family Physicians SouthUse EPIC system, check patients in/out, verify insurance, collect co-pays, assist with incoming referrals, get authorizations for specialty office visits, schedule appointments, answer phone and route messages to the appropriate person, comply with office policies and HIPAA, etc.

OU Physicians UrogynecologyVerify insurance for all upcoming appointments, pre-certify all office procedures, check patients in/out, master scheduling for the clinic, collect co-pays, answer the phone and route phone notes to the appropriate person, update our website, assist with referrals, schedule patients, use IDX system, comply with office policies and HIPAA, etc.

Make weekly schedule for 20+ employees, train new hires, keep track or labor/food cost, motivate employees, keep store up to health codes, prepare store for random audits, assist in the kitchen/fountain area as needed, etc.