Marlene Rodriguez Email & Phone Number

Specialized and served as the internal expert of the GlobalPAY, SitePAY and TEXT products.Collaborated cross-functionally on which features to add to the roadmap.Created wireframes for new development ideas.Wrote user stories and defined requirements for the engineering teams.Drafted release notes for product updates.Provided clear and complete handover to the team of the project delivered.Worked with internal teams and system users to generate improvement ideas.Conducted user interviews.Created an instructional user manual for the GlobalPAY system.

Managed financial business accounts.Processed employee payroll.Created processes for the internal team.Conducted office procedural training on new members.

Trained associates on procedures and software used to perform daily transactions.Conducted review for process improvements.Cash register key holder to ensure steady cashflow.