Natalie Bender

Natalie Bender Email and Phone Number

SaaS Customer Success Professional | Motivational and Effective Technology Leader | Data Driven @ RealTime Software Solutions
san antonio, texas, united states
Natalie Bender's Location
Florence, Montana, United States, United States
About Natalie Bender

With extensive experience in SaaS environments, I specialize in leading customer success and technical support teams through complex, large-scale initiatives from conception to completion. My expertise encompasses problem-solving, team management, and the development and implementation of strategies to improve cross-functional communication and platform stability, enabling me to drive product adoption and customer satisfaction efficiently. Proficient in Salesforce, Jira, Google Suite, Excel, and many other tools, I bring a unique combination of creativity and analytical prowess to the table. My knowledge of Agile and Mob programming methodologies further complements my technical skill set.

Natalie Bender's Current Company Details
RealTime Software Solutions

Realtime Software Solutions

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SaaS Customer Success Professional | Motivational and Effective Technology Leader | Data Driven
san antonio, texas, united states
Website:
realtime-ctms.com
Employees:
24
Natalie Bender Work Experience Details
  • Realtime Software Solutions
    Customer Support Manager
    Realtime Software Solutions Jun 2024 - Present
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  • Soci, Inc.
    Technical Support Operations Manager
    Soci, Inc. May 2022 - Apr 2024
    Served as liaison between Customer Success, Engineering and Product, developing and implementing processes to improve cross functional communication on the stability of the platform. Developed strategies to increase overall utilization of the technical support team, resulting in quick detection and resolution of product defects. Created reports, dashboards, and alerts, allowing Engineering and Product teams to immediately identify trends in platform health and act quickly. Developed an issue prioritization framework based on impact and value of defects
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  • Submittable
    Director Of Technical Support And Implementation
    Submittable Mar 2014 - Mar 2021
    Missoula, Montana Area
    Created and evolved customer support and implementation journeys, ensuring product adoption, customer satisfaction, maximization of account expansion, and minimization of churn. Hired, trained, and managed team of technical support agents, technical writers, and implementation specialists; creating and maintaining best practices for providing world-class support. Worked closely with product and engineering teams to evolve issue reporting and tracking processes and communication between teams. Identified and implemented new technologies to manage customer inquiries, track implementation projects, and drive automation
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  • Self-Employed
    Independent Contractor
    Self-Employed Mar 2011 - Mar 2013
    Web development, project management, consulting. Performed data center migration from physical location to cloud.
  • Pyron Technologies
    Director Of Software Development
    Pyron Technologies Apr 2004 - Mar 2011
    Missoula, Montana, United States
    Managed team of designers, developers, project managers and software engineers. Worked as liaison between Web Services and Sales as sales engineer to ensure project deliverables, timelines and budgets were scoped successfully. Managed several in-house software development projects including a web-based content management system, customer relationship management system and ecommerce software; developed written training materials and courses for these products; participated in the rollout and development of sales and marketing plans for each.
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  • Pyron Technologies
    Project Manager
    Pyron Technologies Jul 1999 - Mar 2004
    Missoula, Montana, United States
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Natalie Bender Education Details

Frequently Asked Questions about Natalie Bender

What company does Natalie Bender work for?

Natalie Bender works for Realtime Software Solutions

What is Natalie Bender's role at the current company?

Natalie Bender's current role is SaaS Customer Success Professional | Motivational and Effective Technology Leader | Data Driven.

What schools did Natalie Bender attend?

Natalie Bender attended University Of Montana.

Who are Natalie Bender's colleagues?

Natalie Bender's colleagues are Kristen Schoch, Chelsie S., Signe Carlson, Ms, Daenya Mcdonald Garcia, John Hutchison, Aaron Regalado, Keith Still.

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