Marley Kropp Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

I spend all day communicating with smart, hardworking people as we solve interesting problems. More specifically, I support teams of software engineers and UX designers on a variety of custom software builds and digital transformation projects. Need me to communicate with a client so you can focus on coding? Done. Need me to rally the project team for a sprint planning session? Sure. I keep track of the details while we make progress toward the big picture goals.

Reading, Pennsylvania, United States

• Establish immediate rapport and connection with over 150 clients during career coaching appointments each year• Quickly develop proficiency in digital signing software to redesign process of hiring 500 student employees, eliminating physical paperwork and resulting in improved user experience while ensuring project completion on a tight deadline• Resolve data discrepancies in career management platform so 26% of users can access system more easily• Serve as subject matter expert while conducting training in 35+ classes per year and making sessions more interactive• Use design thinking methods to closely collaborate with director on goal-setting and planning• Demonstrate organizational and time management skills while leading an assessment project to learn about client satisfaction with internship experiences: design a survey, solicit qualitative feedback, and summarize findings in a report• Train and mentor 5 student staff members to foster their professional growth while ensuring quality client service• Use effective change management practices when implementing a redesign of the traditional career fair to focus on smaller events organized by industry, resulting in positive feedback from employers and 40% increase in student attendance

State College, Pennsylvania, United States

• Coached 100+ students from all disciplines about career development and delivered 10+ workshops on career topics• Administered and interpreted assessment instruments such as the Strong Interest Inventory• Provided technical support and answered students' questions during virtual career fairs and networking events

State College, Pennsylvania Area

• Supported the Admissions, Career Development, and Student Programs teams in Penn State's honors college• Used Qualtrics and Excel to collect and analyze data related to user needs and program assessment• Served on committee tasked with redesigning orientation to involve online modules and a new in-person program• Facilitated focus groups to assess and evaluate students’ interest in social impact-related initiatives • Organized Admissions events to market the college to hundreds of prospective students and families• Delivered 20+ presentations at Admissions information sessions to prospective students and families• Collaborated with cross-departmental committee to determine project priorities, establish a timeline, gather qualitative feedback from users, analyze data, and recommend solutions to enhance students’ civic engagement • Facilitated leadership training for 60+ student leaders and 30+ volunteers in virtual and in-person settings• Used Learning Management System (LMS) to create framework for an online orientation module series used in fall 2020

• Used Zoom and Google Workspace app suite to provide day-of event support during 16 virtual sessions for 8,000 participants• Displayed strong interpersonal skills while managing relationships with a diverse team of 30+ student leaders• Provided technical support to 250 individual users on event days and escalated needs, issues, or concerns to partners • Maintained an extensive FAQ spreadsheet to quickly answer students' and families' questions during orientation sessions• Collaborated with co-intern to populate 544 orientation overview letters with 2,040 links so incoming students could navigate through numerous Zoom links on session days• Received positive feedback from orientation leaders about the support provided on session days and throughout the summer despite communicating strictly remotely

Lancaster, Pennsylvania Area

• Planned more than 250 programs per year, including the annual Job & Internship Fair and Summer Experience Fair, for a career services office that engaged over 80% of the 2300 students at a private liberal arts college• Used CRM to create four biweekly newsletters to highlight events and job opportunities for students based on their class years• Delivered leadership education programs for students using the Social Change Model of Leadership• Co-managed the office’s social media channels and website• Created digital and print materials to market programs across campus and to the broader college community• Delegated projects to and managed student workers

Grove City, Pa

• Guided students through the study abroad planning process and provided relevant resources• Designed print layouts and wrote content for monthly newsletters for the campus community• Helped to plan and execute events, such as an on-campus poster fair for students to share their international experiences for International Education Week

• Served as Peer Resume Reviewer: helped students write and polish resumes and cover letters• Managed day-to-day administrative tasks in office and coordinated meetings between career counselors, recruiters, students, and alumni• Designed and led a Professional Communication Session for underclassmen in February 2017• Catalogued and recorded major feedback themes after events such as annual Career Fair, which reaches more than 1,000 students and over 150 companies and graduate schools• Served as Student Co-Chair for 2015 Alumni Career Panel Night event: collect data from over 70 alumni in 17 career areas and industries to compile and edit a comprehensive event program; assisted in planning and executing the event to connect students and alumni in a panel-format discussion for career advice

• Mastered material about 24 academic departments and additional extracurricular activity programs in order to represent the college to prospective students of diverse backgrounds and interests• Recognized for giving 10 tours in Fall 2014 semester (average per tour guide was 6) in addition to 9 tours for weekend Admissions events

Philadelphia

• Secured coverage for clients in print and broadcast media• Created and updated targeted lists of media contacts• Wrote content to be featured on client blogs and Braithwaite blog• Analyzed a client’s social media strategy and made suggestions that will be used as part of a re-brand initiative• Designed and conducted independent research projects about crisis communication strategies• Tracked media coverage and created monthly media coverage reports for clients

M.Ed., Higher Education - Student Affairs Concentration

Activities and Societies: President of Student Affairs Student Organization; English Conversation Partner for International Students

Bachelor Of Arts (B.A.), Communication Studies, Summa Cum Laude

Activities and Societies: WSAJ radio, Collegian newspaper, Crimson & White Society, Going Global Club, iLEAD Connect, Grove City Singers.

Hispanic Studies

Studied abroad at the University of Seville in Spain. Took classes in Spanish and English.

Communication

Activities and Societies: OneWorld Society - society for international students at Jordanstown campus of Ulster University• Selected.