Michelle Schultz Email & Phone Number

United States

- Maintain system expertise for assigned products- Conduct manual testing, automated testing, API testing using Postman, and regression testing- Supervise two Quality Assurance interns from Brazil- Understand strategic objectives of desired short- and long-term system features/changes- Participate in agile scrum processes which requires effective communication with others in verbal and written forms- Develop, execute, and track test items to ensure successful feature development outcomes to meet goal for Minimal Defect Releases- Maintain detailed and accurate issue tracking processes- Maintain/Coordinate Test Scripts for assigned products- Assist in development of automated software testing tools and scripts- Work collaboratively with other members of product, design, development, and QA teams to ensure quality client outcomes- Identify and champion process improvement ideas and systems enhancements that could increase overall system quality- Develop user training/communication materials for product releases- Other tasks as assigned

Slippery Rock, Pennsylvania

• Coordinated CourseLeaf Catalog implementation as Project Lead through consultation with the company• Collaborate with IT department to test and administer upgrades to Banner Self-Service applications• Contribute to configuration and development of Civitas College Scheduler installation• Develop instructional videos using Camtasia software on topics including, but not limited to: Banner Administrative screens, Banner Self-Service, general education, and Degree Audits• Facilitate the migration of paper forms to an electronic workflow process• Train students in preparation for advisement and registration using Banner and Degree Audit systems• Assist with creation and maintenance of Master Class Schedule for fall and spring semesters• Interpret and process course exceptions for two general education programs• Maintain course catalog information to create consistency within courses across department

Horsham, Pennsylvania

• Ensured accurate pricing and signage throughout the store• Performed all ad changes and verified special ad prices• Conducted audits to ensure pricing integrity and compliance per USDA and Weights and Measure regulations• Adhered to the company's customer satisfaction guidelines and demonstrated appropriate interactions with customers and co-workers• Assisted customers with problems or concerns and contacted store management as appropriate• Cross-trained in cashier, meat, seafood and deli departments to help when needed

Horsham, Pennsylvania

Horsham, Pennsylvania

New Castle, Pa

• Composed new policies and procedures determining 5 statuses for student organizations• Developed student organization retreat to learn about policies and procedures required for their organization's success• Created a student organization event registration form and annual report form to streamline process for data collection• Compiled budget data for each student organization to determine where fundraising efforts are being utilized• Conducted 6 focus groups and 3 workshops to gain feedback from student leaders within student organizations

Slippery Rock, Pa

• Collaborated with 40 offices on campus including public relations, career services, residence life, and financial aid to update the Successful Learning Guide and Parent Resource Guide, which helps prepare prospective parents and students to succeed at Slippery Rock University• Conducted 4 workshops and 15 seminars to discuss college success skills, advisement, and registration through Banner and Ellucian Degree Audit systems• Assisted in the coordination of Orientation Adviser training as well as materials, room assignments, student schedules, and reports for 7 orientation programs, serving over 3500 students and guests• Registered incoming students in 4 majors for their first semester schedules• Performed and analyzed assessment through surveys on Orientation programs and presentations• Spearheaded creation of the Parent Resource Guide, a 28-page document that helps inform parents about their student's transition to college• Created 6 instructional videos to educate students and faculty on Slippery Rock policies and procedures, as well as Ellucian's Degree Audit platform using Camtasia video editing software

Slippery Rock, Pennsylvania

• Supervised check-in and check-out processes for 4 Orientation programs, 4 camps, and 2 conferences, serving approximately 600 people total• Assisted with the training and coordination of 6 Summer Housing Assistants (HA) and 2 Administrative Assistants• Co-supervised HA staff to ensure rooms were properly prepared for guest arrival• Provided any housing needs to the participants of the summer housing program• Conducted regular inspections/duty rounds of the residence hall to ensure safety of guests• Coordinated room condition inspections and documented any damages as appropriate• Utilized Conference Programmer software daily

Chambersburg, Pennsylvania

Shippensburg, Pa

• Networked with students, alumni, and employers though SHIP Career Connection to access career information and resources• Designed posters for marketing Career Center events on campus• Provided office assistance by answering phone calls and scheduling appointments

Shippensburg, Pa

• Advised 20 first-semester students majoring in biology and exercise science• Planned and implemented lessons each week relating to academic, personal, and professional challenges and encouraged campus engagement• Assisted 20 students with any social or personal challenges to help them transition into college• Provided guidance on college skills topics including effective studying, time management, lab report editing techniques• Collaborated with speakers from 5 offices on campus to provide additional resources to students

Shippensburg, Pa

- Coordinated and planned events to welcome around 2000 new students into Shippensburg University- Revised 4 publications to distribute to 2000 undergraduate students and 1500 parents and family members- Planned a training program for team members to help gain knowledge of the university and resources available- Led icebreaker activities to build community and engage students- Collaborated with committee members to organize and plan the program for Fall, Spring, and Summer orientation- Attended weekly meetings year-round to prepare for the incoming first year students as well as transfer and non-traditional students- Maintained an inventory of brochures, shirts, and supplies for 2000 undergraduate students- Committee Member, 2013-2016- Secretary, 2014-2015- Undergraduate Intern, 2015-2016

Shippensburg, Pa

• Utilized Microsoft Publisher to design flyers, posters, and digital marketing for programs and events• Selected and ordered promotional items to distribute to all students at Shippensburg• Maintained the university website content displaying upcoming events for each semester• Implemented 5 marketing tactics to target specific student populations at Shippensburg University

Master Of Arts (M.A.), Student Affairs In Higher Education

Activities and Societies: Student Affairs Graduate Association (SAGA), WOW (Week of Welcome) Planning Committee

Bachelor Of Science (B.S.), Exercise Science

Activities and Societies: New Student Orientation, Activities Program Board, Living Learning Community Peer Mentor, Women's Chorale