Michelly Peña Email & Phone Number

Albany, Ny

• Oversee and manage a client load of over 100 Universities, a portfolio of over $1 million, with a 97% renewal rate. • Evaluate client performance metrics to identify opportunities for improvement and present actionable steps to assist clients in efficient utilization of their case management software. • Plan and coordinate regular check-ins and reviews with clients to ensure alignment with their goals and objectives.• Create and deliver tailored training webinars, materials, and resources to enhance client understanding and usage of products.• Collaborate with sales, marketing, and product teams to align client success strategies with overall business goals.

Albany, Ny

• Conduct prompt, impartial, equitable, and thorough administrative investigations into complaints of unlawful discrimination (including sexual misconduct and retaliation complaints)• Develop investigation plans advising parties to a complaint of their rights to, and options for, support services, accommodations, other safety measures, and internal and external reporting optionsidentifying and interviewing witnesses• Collect and categorize relevant evidence• Appropriately documenting interviews and evidence• Generating a comprehensive and detailed report of Investigative findings

Albany, Ny

• Overseeing the University’s response to discrimination, which includes all forms of sexual violence, to ensure prompt and equitable resolution of all complaints• Overseeing investigations of workplace discrimination and sexual violence to ensure a fair and impartial process for all community members• Providing a central place to report an incident and overseeing the reporting process• Providing information about university policies and procedures, as well as campus and community resources• Facilitating academic and residential accommodations to address safety concerns and to support victims and complainants so that academic and professional pursuits may continue unimpeded• Collaborating with community partners to assist with a resolution that balances the needs of the individuals involved with those of the larger community• Keeping records to ensure that patterns of behavior are identified• Coordinating training, education and prevention programs for the entire campus community

Albany, Ny

• conducting prompt, impartial, equitable, and thorough administrative investigations into complaints of unlawful discrimination (including sexual misconduct and retaliation complaints)• developing investigation plans advising parties to a complaint of their rights to, and options for, support services, accommodations, other safety measures, and internal and external reporting optionsidentifying and interviewing witnesses• collecting relevant evidence• appropriately documenting interviews and evidence• generating a comprehensive and detailed report of investigative findings• collaborating with other institutional divisions to ensure the prompt and impartial adjudication of discrimination complaints• attending meetings on behalf of the Title IX Coordinator when necessary• supporting institutional efforts to ensure compliance with federal and state laws and regulations, including Title VI, VII, IX, the ADA, the Clery Act, NYS Ed. Law 129-b and other state and federal laws that prohibit discrimination, as well as university policies prohibiting discrimination, harassment, sexual violence, and retaliation.

Albany, Ny

Leadership & Management: •Responsible for the overall planning, organization, and direction of the SCI operations and services. •Provides leadership to and manages the efforts of SCI staff to ensure appropriate support to all areas. •Oversee and reports on the SCI’s strategic direction and programmatic functions on a quarterly basis to the SCI Steering Committee (Advisory Board). Engage the Steering Committee and staff in ongoing evaluation of the effectiveness of the SCI’s services and in strategic planning to identify program, financial, and infrastructure development goals and strategies.•Create and lead a formalized assessment program which evaluates the effectiveness of the SCI’s service delivery. •Closely monitor the SCI’s $1.5 Million+ budget, especially tracking and problem-solving revenue generation, and expenditures. •Assist in reviewing contracts in collaboration with the Director of Student Affairs and the Office of General Counsel. Training and Content Development•Co-lead trainings, including the Institute’s monthly compliance trainings, with our legal counterparts in the Office of General Counsel.•Develop education and marketing materials for the Institute to reach additional and diverse audiences who could benefit from participation. •Collaboratively develop content, including online modules, that meets legal requirements (Clery Act/VAWA, Title IX Guidance, and 129-B) and best practices for live (in-person and virtual) training to be provided to Institute participants. •Review, provide feedback, and approve all content generated by SCI staff and external content creators. •Strategically identify and build relationships with content experts.

Albany, Ny

• Develop and co-lead national monthly Live@Distance Trainings to ensure participants compliance with Title IX Final Rules regulation compliance. • Assist in the development of online modules and educational tools for Student Conduct and Title IX university administrators.• Monitor federal regulation changes and provide practitioner based feedback for the purposes of policy creation.

Albany, Ny

• Oversee the Student Code of Conduct and ensure the code is compliant with State/Federal legislation• Provide management, consultation, and support for all aspects of the Student Conduct Process• Lead the adjudication of serious cases of student misconduct including Sexual Misconduct and Academic Integrity issues• Develop, deliver, and evaluate educational training and programming related to student conduct policies and processes• Collaborate and consult with various office’s including General Counsel, Residential Life, University Police, Equity and Compliance, Undergraduate/Graduate Education, Etc…• Co-lead Assessment efforts for the Dean of Students Office

Albany, New York Area

• Monitor, evaluate and resolve on and off-campus student conduct cases;• Lead the investigation and adjudication of serious cases of misconduct;• Make recommendations to residential life staff regarding lower-level cases;• Assist with the coordination of the selection and training of the student conduct board/hearing officers/Committee on Student Conduct to ensure paraprofessional/professional staff/faculty are carefully selected and well-trained to carry out their duties in hearing conduct cases and are guided in obtaining a clear understanding of their limitations;

Albany, N.Y.

I supervised and oversaw 6 professional staff members and 36 student staff members. I was responsible for a quadrangle comprised of approximately 850 students. The three populations I worked directly with were returning students, international students and transfer students. Working primarily as a liaison between the quadrangle and the University I had the opportunity to engage with community members and advocate for our students. I also served on a few Departmental and Divisional Committee's including Co-Chairing the Department of Residential Life's (DRL) Assessment Committee and the University LGBTQ Advisory Committee. Our goal is to foster a professional and inviting environment where students can feel comfortable with expressing their concerns and addressing any questions they might have about the University at Albany.Specialties: Improve the functions of the Quad, diversity and inclusion trained, mediator, customer service oriented, crisis intervention trained, bilingual.

Albany, Ny

Maintained and improved quadrangle facilities and overall maintenance.Trained by the National Coalition Building Institute; diversity/social change training.Develop creative training workshops that address current issues and concerns.Member of the assessment committee for the Department of Residential Life.Collect/interpret data utilized to improve departmental and residential functions. Supervise a staff of six to nine resident assistants and oversee 400 plus residents.Investigate complaints and enforce university regulations.

Albany, Ny

Orientation, Department of Residential LifeCreated and executed a three week training program for 14 orientation assistants.Hosted and facilitated summer, fall and spring Planning Conferences for incoming students and their parents.Assisted in improving the program for close to a two year period.

Providence, Rhode Island, United States

• Trained and supervised 6 professional staff members collectively managing a living area for 5,000 students• Oversaw the management of the residential education program for 5,000 students and leadership development for 150 student staff members• Managed and oversaw a programming and hiring budget of $800,000• Served as an administrator on call on a rotating basis for the entire campus for any crisis related matters• Co-managed the development of Departmental Assessment priorities• Served as a hearing officer for the Office of Student Conduct and Community Standards

I supervised the main office on the State Quadrangle, the State Quad Information Center. This office is the key to maintaining the quality of life for college students that live on state quad. It serves as a resource to all of these students. I supervise a staff of eight student assistants as well as ten work study students that supervise our recreational room. Our goal is to foster a professional and inviting environment where students can feel comfortable with expressing their concerns and addressing any questions they might have about the University at Albany.

Enforced University rules and regulations.Facilitated creative programming that encouraged interaction and community building amongst residents.

I used my insight and experience in the United States to improve the quality of work in the department of juvenile delinquents in the Capital of Costa Rica at the OIJ which is the central police unit in Costa Rica. Also assessed how effective prevention programs are on teenagers.

Reviewed accounts for turnover to the NYS Attorney General’s office.Analyzed deactivation/tax-offset and judgment reports received from the Attorney General’s office.Coordinated with the Attorney General’s office regarding students’ dispute over charges in court.Set-up payment agreements with students, taking into consideration their financial needs.

Masters, Criminal Justice

Activities and Societies: Department of Residential life Graduate Assistant, Hermandad de Sigma Iota Alpha, Inc., National Latino.

Certificate, Global Enterprise Management

Completed course work including, International Operations and Macroeconomics Completed a outsource project with a team of students.

Bachelors, Criminal Justice

Activities and Societies: Department of Residential life(Residential Assistant), Student Assistant for The Educatonal Opportunities.

Spanish Langauge And Cinema

Summer abroad at the AIP Language Institute In Spain. Strengthened my Spanish speaking skills and learned more about various cultures.