Marley Wynne Email & Phone Number

Bentonville, AR, US

United States

• Extensive history of building trusting, lasting relationships with Tessitura’s arts and culture customers and partners worldwide. Leading e-commerce customer success, engagement, and retention of 565 arts and culture.
• Managed sales and retention for e-commerce (over $7M annual recurring revenue (ARR)). Exceeded annual recurring revenue (ARR) goals in 2022 (211%) and in 2023 (174%).
• Identified an opportunity to increase ARR by $3M, presented recommendations to leadership and developed the program framework.
• Revamped the onboarding project estimate process to close the gap between estimates and actuals
• Developed product and customer retention analytics by mining Salesforce data and creating strategies and outreach plans. Retained 97% known at-risk accounts in 2023.
• Frequently interfaced with executives and leadership stakeholders.

United States

• Interim Director of Consulting Projects in 2021, managing a team of onboarding consultants/SMEs. Responsible for ensuring new customers are effectively onboarded to Tessitura’s e-commerce platform, through project.
• Ensured delivery of onboarding milestones based on the customer’s objectives and timelines, demonstrating a customer-focused approach.
• Championed a trusting, empowering… Show more Interim Director of Consulting Projects in 2021, managing a team of onboarding consultants/SMEs. Responsible for ensuring new customers are effectively onboarded to.
• Championed a trusting, empowering customer experience, fostering different types of learners.
• Coached direct reports, inspiring them for success by providing feedback and recognition, while strengthening the team and promoting a culture of growth.
• Allocated staff resources, scaling efficiently by measuring and analyzing team productivity against the project pipeline.Consultant in a team leadership role in customer onboarding. Delivered solutions, and recommended.

Fayetteville, Arkansas Area

Walton Arts Center is the largest performing arts center in Northwest Arkansas. The Walmart AMP (Arkansas Music Pavilion, the AMP) – is known as Northwest Arkansas’ premiere outdoor concert venue. The AMP has been one of the top 100 amphitheaters in the nation and has produced headlining concerts for the past 10 years. Leadership role managing strategic.

Fayetteville, Arkansas, United States

Independent Website Designer.

Fayetteville, Arkansas Area

Leadership role managing strategic technology and web-related initiatives. Led cross-departmental teams and provided project management for key initiatives focused on a unified, enterprise CRM and e-commerce for arts and culture organizations. Notable projects included the enterprise SaaS migration to cloud hosting, version upgrades, a website redesign.

Working as an Independent Technical Writing Consultant. Currently designing and writing technical documentation, focusing primarily on End-User Documentation and Training materials.

The mission of the DPS Department of Technology Services (DoTS) is to be a proactive partner enabling the success of every child. Provided onboarding, training, and support in the use of the student information system Infinite Campus - Transforming K-12 Education. This included pupil registration, inquiry, suspensions, immunization, transfer applications.

Responsibilities included training staff to use various software applications, writing user documentation, procedures and test plans for various applications, providing trend analysis on Help Desk calls, pass sales and visitation, and system administration for the PARKS application. I independently evaluated and identified a market for wedding/event.