Caitlin Marshall Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Lead the organization’s use of the customer relationship management (CRM) system, Tessitura, to helpdeepen customer engagement, enhance earned revenue, and streamline organization efficiency.
• Manage box office operations including: building performances, processing transactions, runningreports, training staff, and coordinating subscription renewals.
• Provide technical support for 10+ Tessitura users and other products that interact with the Tessituradatabase, including: Tessitura application, NSCAN, BOCA ticket printers, TNEW, and Analytics.
• Identify, test, and implement new features and upgrades for products in and out of the Tessituraenvironment on an ongoing basis.
• Build and maintain strong customer relationships resulting in increased customer satisfaction,repeat business, and referrals.
• Oversee the management and maintenance of e-commerce site, ensuring optimal performance,functionality, and user experience, driving product adoption

Maitland, Florida

• Responsible for ensuring the overall quality and on-time delivery of payroll while increasing client satisfaction.
• Exhibited strong interpersonal skills and product knowledge to communicate with clients, resolve issues and assist in the use of ADP products and systems.
• Assisted clients in processing payroll, managing paid time off policies and balances, maintaining tax profiles, and onboarding new employees.

Orlando, Florida

• Designed and implemented educational programs and initiatives across 15+ counties catering to over32,000 students annually. Represented Orlando Science Center to a broad range of arts, education, and civic.
• Executed administrative and supervisory responsibilities including: recruiting, interviewing, hiring,training, payroll, scheduling, supervising, coaching, performance reviews, and program evaluations.
• Demonstrated strong leadership and management experience by effectively supervising a team of30+ direct reports: 7 full-time, 25 part-time, and 10 seasonal staff.
• Oversaw revenue of $1.2 million through educational programs including: in-person field trips,virtual field trips, virtual camp, homeschool, overnights, and community engagement events.
• Developed and facilitated 10+ educator trainings and professional development opportunities toincrease employee knowledge, satisfaction, and retention.
• Leveraged community outreach opportunities to reach a wider audience and increase revenue by6% annually for each fiscal year.

Orlando, Florida

• Oversaw the booking process for all fee-based and grand-based education sales, including: responding to in-bound communication, completing reservation requests, cash handling, data analytics, and reporting. Served as.
• Responsible for annual bookings of $3 million in educational programs that served 53,000 guestsin the form of field trips, homeschool, off-site programs, overnights, summer and break camps,birthday parties, early.
• Worked closely with the Vice President of Education to ensure successful delivery of over $1.5million in grand-funded programs from sponsors including: Duke Energy, Orlando UtilitiesCompany (OUC), Orlando Magic Youth.
• Provided bi-annual training to a team of 10+ directors, managers, coordinators, and reservationistson Tessitura and Active Network CRM databases, procedural compliance, and guest satisfaction.
• Operated the Science for All scholarship program which provided high-quality STEM programs tomore than 25 schools and 150 campers in need on an annual basis.
• Responded to 50+ daily guest inquires through a variety of platforms including: online inquiry,phone, email, and in-person communication.

Orlando, FL

• Managed the daily operations and implementation of an American Camps Association accredited camp with 350+ campers per week to ensure guest satisfaction and delivery of quality programming.
• Assisted with camper registration, ACA-approved staff trainings, and preparation of materials for weekly activities.
• Responsible for the daily coordination of counselors, instructors, and volunteers.
• Maintained open lines of communication with families about behavioral concerns and the daily activities of campers.
• Assisted with the organization of Summer Camp Open House event.

Sanford, FL

• Demonstrated effective classroom management techniques to create a positive working environment.
• Planned, created and implemented curriculum for whole group and small groups.
• Communicated with parents about students’ progress and development.
• Encouraged collaborative learning with the Kagan model to increase academic retention.

Devon, PA

• Taught learning objectives, goals and curriculum for grades 1st through 4th.
• Maintained classroom order while meeting instructional milestones.

Devon, PA

• Tutored students’ grades kindergarten through 4th in all subject areas.
• Provided remedial support and individualized instruction for English language learners and children with special needs.
• Assisted lead teacher in instruction of curriculum.
• Taught afterschool LEGO Robotics Club.

Devon, PA

• Created standards-based curriculum for diverse learners.
• Utilized instructional strategies to differentiate teaching experience based on individual need.
• Created a warm and welcoming classroom dynamic through high expectations and reinforcement of appropriate behavior.
• Evaluated students using running records, anecdotal notes, written assessments, rubrics, and progress monitoring techniques.

Exton, PA

• Planned and implemented quality camp programming for children ages 3 to 14.
• Collaborated with camp staff to create engaging weekly events that included all active participants.
• Lead staff meeting and supervised 30 seasonal staff members.

Exton, PA

• Developed, organized and supervised activities for children grades ones through five.

Master Of Science (Ms), Teaching, Learning And Curriculum

Activities and Societies: National Education AssociationGraduated with a 3.97 GPA. Certification in PreK-4th Grade.

Bachelor Of Science (Bs), Psychology

Activities and Societies: The National Society of Collegiate Scholars, the Golden Key Society, and Psi Chi.Graduated in three years with a.