Marquis Hedrick Email & Phone Number

Scottsdale, Arizona, United States

• Main point of contact for all Client communication • Manage Client escalations • Manage Client plan upgrades, downgrades, and cancelations • Facilitate sending Client deliverables for review/approval • Manage task build-outs in Wrike and team calendars• Manage daily Sprout Social community management approvals • Review and organize Client submitted content• Prepare editorial calendars for Client review/approval• Process Client feedback • Facilitate and deliver monthly reporting for organic social media• Facilitate weekly client meeting prep, meeting agendas, and disbursement of team action items

Milwaukee, Wisconsin, United States

• Paid social point person within Ag B2B spaces for industry leaders such as Tetra Pak, McCain Foods, The Raymond Corporation, RS Hughes, Zoetis and Zinpro. Also have contributed to business development initiatives for John Deere and General Mills.• Crafts tactical plans and guides creative for upcoming organic and paid social campaigns• Traffics, monitors and optimizes paid social media campaigns for the best possible KPIs and ROI• Analyzes campaign data and provides routine reporting through executive decks

Mooresville, North Carolina, United States

• Developed campaigns for paid social to promote B2B and B2C client brands - including a Fortune 100 client - on Facebook, Instagram, Pinterest, TikTok, and LinkedIn• Developed and executed campaigns for paid social in-house for Midan Brand• Brainstormed with Social Media Strategists on a day-to-day basis to best optimize paid performance• Oversaw Social Media Coordinators to optimize organic content, post engagements, and aid in community management• Encouraged conversations within those social communities to position clients as thought leaders within the meat industry• Worked to grow clients' brand awareness and engagement rates to increase conversions both within the organic and paid social lens• Managed large social budgets on business manager platforms ranging from $40,000 to $1.5M a year per brand to achieve desired KPIs• Compiled detailed reports on organic and paid social efforts for each brand• Tracked ROI for e-commerce brands• Executed strategies and tactics to support senior executives’ initiatives when targeting• Wrote professional, engaging copy• Executed strong graphic design and social video creation for social assets• Created and implemented compelling campaigns, capitalizing on trending ideas and testing platform updates for client success• Collaborated with the content team to select impactful influencers for each brand and negotiate contracts appropriately • Worked with influencers within and outside of TikTok Creator Marketplace on social contracts and content ideas• Utilized Sprout Social, Knorex, Terminus, Canva, Brandwatch, Workamajig, Sharepoint, Dropbox and Monday on a daily basis for project management, execution and reporting

Greensboro, North Carolina, United States

• Was quickly promoted to Ads Specialist after only a month of employment with the company• Developed, implemented, and managed social media campaign strategies• Defined KPIs for myriad campaign objectives, including awareness, engagement, and conversion• Managed campaigns across Facebook, Instagram, LinkedIn, and Google• Strictly adhered to client's compliance guidelines • Designed informative and appealing campaign collateral and copy • Leveraged software, such as Zapier, to manage lead flow • Built and designed client landing pages• Maintained high levels of communication with clients and provide monthly reporting through analytic software (e.g. Databox)

Greensboro, North Carolina, United States

• Managed social media presence for financial advisors across various social networks• Provided social media coaching to help clients enhance their digital presence• Designed branding elements for Facebook, LinkedIn, Instagram and Twitter accounts• Curated and managed social media editorial calendars for each client• Used site-specific strategies for network promotion, growth and engagement• Developed and managed advertising campaigns on Facebook, LinkedIn, Instagram and Google• Tracked, analyzed and reported campaign results to optimize strategies

Jamestown, North Carolina, United States

• Communicated with clients, designers, and manufacturers to best understand needs, organize logistics, and ensure satisfaction of services• Kept records of all customer conversations and actions within the company's database• Seized opportunities to further business among clients• Built sustainable relationships that led to client retention• Maintained exceptional correspondence and world-class customer interactions

Jamestown, North Carolina, United States

• Became well-versed and educated on the 1500 luxury brands displayed over Furnitureland’s 1.3 million sq ft showroom space• Recommended products based on customer needs and desires• Aided in space planning and furniture design for expansive home furnishing projects• Maintained knowledge of sales, promotions and store policies• Prepared sales contracts and facilitated special requests and orders• Provided knowledgeable, honest and superior customer service leading to retained clients and client referrals• Surpassed $1M in personal sales in the first full year of employment

Westminster, Maryland, United States

• Developed and maintained print/web materials, graphical standards and marketing intiatives• Coordinated, designed and maintained the church's website• Developed content and strategically managed social media platforms• Worked in conjunction with leadership to plan and manage large events• Implemented new strategies to improve current systems• Aided and managed volunteer teams

Greensboro, North Carolina, United States

• Managed a small team of beauty consultants for Clinique and Estée Lauder• Tracked counter performance and maintained counter prestige• Merchandised the counter in an appropriate, clean, and organized manner• Performed daily skin consultations to demonstrate products and meet client needs• Followed up with customers using our 2:2:2 follow-up plan to ensure satisfaction and customer retention• Coordinated and executed successful beauty counter events• Provided excellent customer service and built strong relationships with clientele

Master'S Degree, Music

Activities and Societies: Sigma Alpha Iota International Music Fraternity

Bachelor'S Degree, Music

Activities and Societies: Sigma Alpha Iota International Music Fraternity, Phi Eta Sigma National Honors Society, Lee University Chorale.