Edward Hopper Email & Phone Number

Texas, United States

Irving, Texas, United States

Irving, Texas

• Supported technology design, testing and execution by providing research-based product and process knowledge.• Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.• Measured and reported on service-level metrics to streamline IT assessments.• Authored test reports, software documentation and application manuals.• Promptly resolved technical issues for staff to minimize downtime and improved process when applicable.• Studied business functions and evaluated requirements to establish operational objectives and directives to vendors and internal team members when necessary.• Assessed department activities, determining ways to enhance operations performance.• Assisted with project deployment challenges by clarifying user questions and identifying problems prior to regulatory or reputational exposure.• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.• Reviewed internal systems and organized training plans to address areas in need of improvement.• Developed and maintained courteous and effective working relationships with external vendors and internal clients.• Conducted meetings to outline process, answer questions and set expectations for multiple teams and departments for projects.• Acted as primary point of contact for third-party vendors involved in major operational changes and environment support.• Compiled and presented reports to senior management and stakeholders regarding department operations with multiple layers of complexity based upon audience.

Texas, United States

• Managed all IT equipment and processes for 9 separate locations in the DFW area, Houston, San Antonio, and Austin markets• Assisted management in establishing procedures and policies to manage end users and equipment to provide excellent customer service standards at all times• Worked with third party vendors and direct report staff members in remote markets to ensure service level agreements and user expectations are being met at all times• Responsible for construction and renovation project plans, creation of timelines, and scheduling contractors as necessary for work to be completed• Successful in engaging multiple department leaders across the State of Texas to accomplish assigned projects related to establishing associate roles and policy standardizations• Instrumental in applying best practice policies and standards for end of life equipment procedures, active directory cleanup efforts, and recycling of IT equipment• Succeeded in transitioning several markets of 50+ users from third party vendor support to a national help desk ticketing system in the first 60 days of employment• Partnered with management in creation of disaster recovery operations and procedures for rapid deployment to minimize business interruptions

Dallas/Fort Worth Area

• Provided onsite support for a community of users with software and hardware solutions in 25 local dealership locations with over 1900 employees while also providing operational support to outlying locations through remote capabilities and vendorcoordination• Facilitated the understanding and documentation of new project assignments related to hardware and software requirementsas required by manufacturers and other special projects assigned by management• Organized continuous process improvements to support end users more effectively during dealership moves, construction efforts, or other unplanned IT related failures• Implementation of on-site training and process documentation for many manufacturer specific hardware and software projects since 2012• Document and maintain detailed reports of inventory and diagrams relating to inventory and network setup for quick troubleshooting and support• Developed communications and relationships with vendors for process improvements and to share knowledge when possible• Established market level protocols for quick resolution of support desk tickets in the market minimizing down time experienced by users• Ensured store expenditures are kept at an appropriate level utilizing proper equipment and user training

United States

• Installed, configured, and tested new and refurbished equipment after installation at remote sites across Texas, Louisiana, North Carolina, and South Carolina• Inspected and packaged equipment for site prep and deployment from warehouse to remote site• Site responsibilities included working directly with site management, managing team members, delegating tasks as needed and data entry• Inventoried and repackaged legacy equipment on site and in transit when necessary• Consistently met timelines and deadlines while maintaining contact with support services for documentation and troubleshooting when necessary

• Completed installation project of over 10,000 printers involving 1800 sites overseeing transport, installation, end user training and removal of outdated equipment• Directly provided end-user training on devices as needed and supported device mapping to network clients.• Managed site contacts, deployment processes, problem resolution and team member assignments during the length of the project• Coordinated warehouse personnel and shipments for large corporate sites and branch locations throughout the U.S.• Worked directly with Lexmark personnel onsite and over the phone as needed to meet and exceed customer expectations and minimize customer downtime when problems arose• Accepted various assignments while onsite to maintain installation schedule for project closure in January 2012.• Directly involved with project management processes related to shipping of equipment, site installation and user interaction for each site

Dallas/Fort Worth Area

• Coordinated and documented complete project details related to the installation of ATM machines at remote sites in a call center environment• Managed project information utilizing Access databases and Excel spreadsheets• Provided support and troubleshooting information to field technicians during installation and provided software support with Base 24 for ATM connectivity and access

Dallas/Fort Worth Area

Electronics Technician• Installed, programmed and repaired amusement and other guest service devices• Inspected installation and configuration of each machine to ensure correct configuration and safety for customers• Structured and maintained a working parts order and installation system within the arcade• Reviewed work order and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and toolsneeded for installation and troubleshooting• Arranged and installed networking components for games, POS systems and computers• Supervised and trained game attendants on processes related to game device maintenance and safety• Organized several game rebuilds from a non-functioning state to a revenue producing state• Repaired and replaced defective components in devices when necessary or when instructed to do so by manufacturer• Instrumental in bringing the arcade from a low percentage of operating games to over 90 percent functionality

Dallas/Fort Worth Area

• Dispatched computer repair technician in the onsite break/fix role• Responsible for customer scheduling, customer service and invoice closing

Fort Worth, Texas, United States

Greater Minneapolis-St. Paul Area

Bachelor'S Degree, Organizational Leadership, 3.44

Associate Of Arts - Aa, 3.66

Transfer, Information Technology And Business Administration