Edward Hopper Email & Phone Number

Irving, Texas, United States

Irving, Texas

• Supported technology design, testing and execution by providing research-based product and process knowledge.
• Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.
• Measured and reported on service-level metrics to streamline IT assessments.
• Authored test reports, software documentation and application manuals.
• Promptly resolved technical issues for staff to minimize downtime and improved process when applicable.
• Studied business functions and evaluated requirements to establish operational objectives and directives to vendors and internal team members when necessary.

Texas, United States

• Managed all IT equipment and processes for 9 separate locations in the DFW area, Houston, San Antonio, and Austin markets
• Assisted management in establishing procedures and policies to manage end users and equipment to provide excellent customer service standards at all times
• Worked with third party vendors and direct report staff members in remote markets to ensure service level agreements and user expectations are being met at all times
• Responsible for construction and renovation project plans, creation of timelines, and scheduling contractors as necessary for work to be completed
• Successful in engaging multiple department leaders across the State of Texas to accomplish assigned projects related to establishing associate roles and policy standardizations
• Instrumental in applying best practice policies and standards for end of life equipment procedures, active directory cleanup efforts, and recycling of IT equipment

Dallas/Fort Worth Area

• Provided onsite support for a community of users with software and hardware solutions in 25 local dealership locations with over 1900 employees while also providing operational support to outlying locations through.
• Facilitated the understanding and documentation of new project assignments related to hardware and software requirementsas required by manufacturers and other special projects assigned by management
• Organized continuous process improvements to support end users more effectively during dealership moves, construction efforts, or other unplanned IT related failures
• Implementation of on-site training and process documentation for many manufacturer specific hardware and software projects since 2012
• Document and maintain detailed reports of inventory and diagrams relating to inventory and network setup for quick troubleshooting and support
• Developed communications and relationships with vendors for process improvements and to share knowledge when possible

United States

• Installed, configured, and tested new and refurbished equipment after installation at remote sites across Texas, Louisiana, North Carolina, and South Carolina
• Inspected and packaged equipment for site prep and deployment from warehouse to remote site
• Site responsibilities included working directly with site management, managing team members, delegating tasks as needed and data entry
• Inventoried and repackaged legacy equipment on site and in transit when necessary
• Consistently met timelines and deadlines while maintaining contact with support services for documentation and troubleshooting when necessary

• Completed installation project of over 10,000 printers involving 1800 sites overseeing transport, installation, end user training and removal of outdated equipment
• Directly provided end-user training on devices as needed and supported device mapping to network clients.
• Managed site contacts, deployment processes, problem resolution and team member assignments during the length of the project
• Coordinated warehouse personnel and shipments for large corporate sites and branch locations throughout the U.S.
• Worked directly with Lexmark personnel onsite and over the phone as needed to meet and exceed customer expectations and minimize customer downtime when problems arose
• Accepted various assignments while onsite to maintain installation schedule for project closure in January 2012.

Dallas/Fort Worth Area

• Coordinated and documented complete project details related to the installation of ATM machines at remote sites in a call center environment
• Managed project information utilizing Access databases and Excel spreadsheets
• Provided support and troubleshooting information to field technicians during installation and provided software support with Base 24 for ATM connectivity and access

Dallas/Fort Worth Area

• Electronics Technician
• Installed, programmed and repaired amusement and other guest service devices
• Inspected installation and configuration of each machine to ensure correct configuration and safety for customers
• Structured and maintained a working parts order and installation system within the arcade
• Reviewed work order and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and toolsneeded for installation and troubleshooting
• Arranged and installed networking components for games, POS systems and computers

Dallas/Fort Worth Area

• Dispatched computer repair technician in the onsite break/fix role
• Responsible for customer scheduling, customer service and invoice closing

Fort Worth, Texas, United States

Greater Minneapolis-St. Paul Area

Bachelor'S Degree, Organizational Leadership, 3.44

Associate Of Arts - Aa, 3.66

Transfer, Information Technology And Business Administration