Sarah Marsden Email & Phone Number

Richmond, Virginia Area

• Created up-training and weekly reports for agents and managers which consistently increased the accuracy of tracking regulatory complaints by 15% to 25% over departmental standards month-to-month.• Recognized by management for excellence of work in creating feedback up-training which reduced and increased team unity.• Assumed crucial role on short notice as Arbitration Specialist back up that allowed queue to continue to operate in the absence of designated Arbitration SME and prevented financial losses.

Salesperson focusing on customer service and fulfilling customer needs. I worked in every part of the store from food preparation to ringing up sales. Strongly focused not only customer service but on maintaining food safety standards in a fast paced environment. Responsibilities also included stocking merchandise and preserving a hygienic environment.Barnes and Noble, Short Pump, VirginiaJune 2006-2011Music Seller/BaristaCustomer focused position intended to create a friendly and helpful experience for customers. Maintained department presentation standards by receiving and stocking inventory. Coordinated with manager about department organization needs.

Customer focused position intended to create a friendly and helpful experience for customers. Maintained department presentation standards by receiving and stocking inventory. Coordinated with manager about department organization needs.

Arranged and booked parties. Determined supply needs and stocked as necessary. Scheduled party hostesses. Cross trained in café and front desk responsibilities.