Design and implement business strategies, plans and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionLead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsWrite and submit reports to the CEO in all matters of importanceAssist CEO in fundraising venturesParticipate in expansion activities (investments, acquisitions, corporate alliances etc.)Manage relationships with partners/vendors

Represent Ascent Business Systems as a Project Manager to clients to oversee/assist in the implementation of projects. Utilize efficient time management skills to fulfill the role of project manager on given projects and tasks; oversee other associates whom are also contributing to the workflow of projects. Identify and establish client expectations and set implementation goals/plans to meet and/or exceed said expectations. Be able to implement and train on all products that Ascent provides to clients. This includes various versions of MAS, Automated Service, SOTG and SVCForce as well as custom programming, when necessary. Required to commit and oversee a project through all the stages of progression- from beginning to end. Provide training and related advisement on the product and related operational practices of clients. Approach and identify issues (client-related or otherwise) while utilizing good communication and managerial skills. Assist with resolving client Support issues when needed. Use Support experience to gain a more in-depth knowledge of products and processes.

Developed & Managed New Department(Systems) for Quest IRAResponsible for all back end system management and coding for Salesforce CRMCreate and Manage Changes to the System Proactively seek out and identify needed system changes.Proactively gather feedback from users.Manage system changes without interruption to the user.Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

General IT contractor