Karen Marsh Email & Phone Number

United Kingdom

Smarsh provides regulated organizations with industry-leading technology that allows them to manage the risk and see the value in their communications data. Our capture, archiving, supervision, and e-discovery solutions enable our customers to focus on innovation and growth, while seamlessly dealing with communications compliance requirements arising from.

Leicestershire, England, United Kingdom

• Working in the EdTech market
• Acting as the voice of the customer
• Understanding customer behaviours and developing recommendations, levers & tactics to optimise and improve metrics such as NPS
• Focusing on customer retention - Developing and championing retention techniques to reduce churn
• Identify at-risk customers and working closely with the team and customers to minimise churn
• Managing the customer life cycle, including contract renewal - Working with customers to renew and extend their contracts

Remote

- managed a team of 8 Client Success Coaches to work with clients to set up and oversee their languagetraining- handled service escalations with the aim of turning situations arounddirectly worked with VIP clients in our region- coached, developed and motivated team members all working virtually in my region- operations daily management of team, planning.

Leicester, United Kingdom

- Supervision of daily language training operations of the EMEA remote/virtual team consisting of Coordinators and recruiters.- Quality control by maintaining customer satisfaction- Provide support for the agreed redesign, development, implementation and continuous improvement of the Language Department's processes.- Cost control- Troubleshooting and.

Sophia Antipolis, France

Providing all aspects of office administration including: - monthly management reporting, - cash forecasting, - monthly accounting preparation, - treasury management, - supplier management and payments, - adhoc financial reporting as required, - HR management, - purchasing and - travel and meeting organisation.

Sophia Antipolis, France

Small business providing various admin services to multiple small international business in and around Sophia Antipolis, France. 5 employees. General office and business administration support services for small international offices (HR, Finance & Facilities), on-site and/or virtually.

Sophia Antipolis, France

Providing administrative services to a wide variety of people, including: entrepreneurs, consultants, executives, and small businesses.

Sophia Antipolis, France

Studying for first year of MBA and assisting a start up company.

Nice Area, France

Reporting directly to Partners in the US under matrix structure with responsibility for ensuring the constant availability of our services to Andersen employees to enable them to perform their client work effectively. The office, with its 70+ personnel, provided Technology Support & Training, and Desktop, Server, Network, Infrastructure and Security.

Sophia Antipolis, France

Call centre manager with support teams providing technical assistance to employees within the Andersen network

London, United Kingdom

Working in a team of 6 people on an international deployment project deploying an accounting system. i was responsible for 6 countries

Aberdeen, Scotland

Providing accounting assistance to the drilling department

Aberdeen, Scotland

Progressive roles within an Accounting Department of 250 personnel. The teams provided management accounting services to multiple “Oil Field Groups” in the “Drilling Department” of BP Exploration. My responsibility was for a single “Field Group”, liaising daily with the Drilling Engineers.

Ba(Hons), French, German And Economics

Professional Education: The Professional Diploma in Management (first year of an MBA course) (Completed with Merit award), The Open.

Acma, Accounting And Finance