Marta Brio Email & Phone Number

- Defining and implementing an action plan to lead all outbound sales activities within the EMEA region- Managing the whole sales process from lead generation through to closing of deals- Conducting phone based research to expand customer database within the EMEA luxury travel segment- Handling incoming enquiries with prospective Lifestyle and Concierge companies- Evaluating monthly revenue and traffic per client and providing weekly KPI reports- Customer post-sale contact to ensure efficient and effective account management, includingconducting customer reviews- Collaborating with the Marketing team to tailor brand communication

Barcelona Y Alrededores, España

Market specialist responsible of the UK market (top producing market), Ireland and Entertainment.- Responsible for achieving 4,002,872 EUR in revenue in 2016, having achieved a 3,992,267 EUR (135%) goal in 2015- Building strong relationships with UK accounts to generate leads and achieving groups sales team and individual revenue goals- Involved in rate negotiation for rooms, banqueting and meeting spaces, group enquiries, preparing proposals, leading presentations, conducting site inspections, drawing of contracts, pro forma invoicing, pre-payment requests- Responsible for the training of new Groups Sales Managers and Trainees

Barcelona Area, Spain

- Managing and developing relationships with existing customers and potential customers for new business- Development of international business to Barcelo Hotels in the meetings, incentives and events sector- Increasing group & meeting revenue to our properties by facilitating the processing of group leads, assist and consult clients- Facilitating the rate negotiation process conducted between the hotels and Travel Management Companies, Corporations and Consortia partners.- Representing Barcelo Hotels & Resorts at trade exhibitions and events

London, Reino Unido

- Managing incoming group enquiries and preparing proposals, contracts, develop and quote prices.- Ensuring enquiries are converted into confirmed business and opportunities to upsell.- Managing banqueting accounts and developing a professional relationship.- Liaising with clients until the execution of the event, planning the finer details for corporate and social events.- Producing and issuing Event Orders and Group Summaries and ensuring a thorough handover is administered to appropriate operational personnel.

Based in the London Global Sales Office with responsibility for all the groups lead process for the UK & Ireland market.- Driving incremental business to hotels to include tactical sales campaigns and projects driven through a pro-active and dynamic sales approach in the MICE segment.- Developing relationships with existing and new client base.- Increasing group & meeting revenue to our properties by facilitating the processing of group leads, assist and consult clients. - Facilitating the rate negotiation process conducted between the hotels and Travel Management Companies, Corporations and Consortia partners.- Assisting the sales team by researching potential new accounts in the UK & Ireland.- Identifying opportunities with current accounts where the market share of hotels can be increased.

- Respond to guest needs, handle guest complaints to their satisfaction.- Support Departmental Trainer to ensure employee orientation, training and succession planning is carried out to standard to achieve maximum guest feedback scores and increasing revenue potential.- Maintaining inter-departmental relationships to ensure seamless guest services.- Producing and liaising with the Heads of Departments and Resident Manager in implementing the Hotel’s Action Plan.- Overlooking, monitoring and ensuring the Brand Image according to Sol Melia Standards.- Creating and assisting in the implementation of new projects: Guest Experience Manual, Hotel Storytelling, Employee Handbook.- Interpreting Guest Satisfaction Index and create action plans along with Guest Experience Manager EMEA, creating benchmarking reports, Mystery Guest reports and Internal Audits.- Assisting the Manager on Duty and assuming the responsibilities in their absence.

Experience at the main and VIP reception.- Checking in and out, billing, messaging, telephone enquiries and guest relations. - Processing individual and group reservations. - Up-selling and ensuring revenue maximisation. - Ensuring the highest standards of hospitality and welcome and good knowledge of the hotel, facilities and services. - Advising visitors about places of interest.

Worldwide

Working at the international catering division, offering VIP catering service during international sports events including official Formula 1 Paddock Club suites in Bahrain, Belgium, Canada, China, Germany, Italy, Japan, Monaco, Spain, Turkey and United Kingdom. Other international events: UEFA Eurocup Portugal 2004, America´s Cup Valencia 2006, ATP Tennis Masters Madrid 2006

· Assisted in organization of incentive trips for multinational companies

Master In Sales Management, General Sales, Merchandising And Related Marketing Operations

Cim Professional Diploma In Marketing At London School Of Marketing, Marketing

Hospitality Management, Hospitality Administration/Management

Tourism & Hospitality Management Degree

Of Degree, Business Management