Marta Ramus Email & Phone Number

Havant, Gb

Guildford

- Proficient in advanced SQL database querying to effectively retrieve and manipulate data,- Collaborated with clients to gather requirements and develop customized reports, templates (.RTMs), and bespoke XML jobs tailored to their specific needs.- Installed and configured SAP SQL Anywhere, Space Manager software, and various integrations, while also troubleshooting and modifying scripts as per client requests,- Proficient in providing exceptional support and resolving software issues in the self storage industry,- Strong analytical skills for identifying patterns and trends in data,- Proven track record of developing bespoke solutions tailored to meet specific client needs.- Effective communication and client relationship management skills,- Motivated to contribute to the growth and success of the company through technical expertise and innovative solutions,- Led the onboarding process for new clients, providing comprehensive training and ongoing support.

Dorking, Surrey

- Accomplished Bar Manager with a successful track record of leading and managing teams of 10+ individuals during shifts.- Demonstrated exceptional organizational skills, ensuring flawless operations and delivering superior customer service.- Proficient in overseeing critical opening and closing management tasks, including precise cash register balancing.- Proven ability to prepare comprehensive weekly stock reports and effectively coordinate bookings for functions and parties.- Adept at optimizing inventory levels through efficient management of weekly drink, snack, and beer orders.- Skilled in conducting impactful staff training sessions and creating well-structured daily work schedules.- Recognized for resolving customer inquiries and grievances with professionalism and excellence.- Exudes a passionate and confident approach, coupled with exceptional customer service and strong PR skills.- Thrives in high-pressure environments, consistently delivering exceptional results.- Committed to maintaining composure under pressure and exceeding expectations.

Godstone, Surrey

- Demonstrated exceptional leadership abilities by effectively managing and guiding a team > 25 members, fostering a collaborative and high-performance work culture.- Streamlined operations through the implementation of daily shift sheets and the organization of tasks, resulting in optimized productivity and seamless workflow.- Ensured compliance and adherence to industry standards and regulations by maintaining rigorous due diligence practices.- Developed and executed comprehensive rotas, skillfully allocating resources to meet operational demands and maintain optimal staffing levels.- Drove talent acquisition and retention by spearheading successful training and recruitment initiatives, attracting top-notch professionals and building a cohesive workforce.- Motivated and incentivized team members through the implementation of impactful weekly and monthly reward programs, fostering a culture of excellence and achievement.- Upheld operational excellence through regular audits, identifying areas for improvement and implementing effective strategies for enhanced performance.- Orchestrated productive and focused Productive Morning Review (PMR) meetings, facilitating open communication, strategic planning, and decision-making.- Successfully orchestrated the organization of large-scale Christmas parties, accommodating over 50 attendees, and delivering unforgettable experiences.- Expertly managed bookings for Mother's Day, surpassing expectations with seamless execution and outstanding service for more than 400 covers.

Reading

Accomplished Manager at Miller & Carter, a premier chain restaurant in Reading, renowned as the district's top establishment and ranked among the UK's top 5. Committed to exceeding goals and seeking growth opportunities to showcase unwavering reliability and competence.Responsibilities:- Conducting weekly premises checks to maintain exceptional quality and compliance.- Driving team performance through impactful staff incentive programs.- Leading onboarding of new team members to foster a skilled and cohesive workforce.- Managing over 40 individuals as the Manager on duty, ensuring seamless operations.- Efficiently handling deliveries and maintaining optimal inventory levels.- Organizing and coordinating memorable function parties.- Successfully executing large-scale Christmas parties for over 450 guests.- Overseeing daily opening and closing tasks, including revenue reporting.- Planned and organized key agenda for weekly PMR meetings that led to the successful implementation of action plans.- Certified with a Personal Alcohol Licence, ensuring a safe and responsible environment.

Reading

I have graduated coaching course - the Diner Academy in London 2016 . Being responsible for business as a manager on duty. Developed my skills as a manager, I was part of supporting team with opening new sites.

Reading, England, United Kingdom

I have won twice countrywide Staff Incentives for Mystery Diner visits, gaining 100% each time. Developed skills as a Supervisor.

Reading, England, United Kingdom