Software Support Technician
Current1st line Support for a software available to storage businesses.Dealing with general queries on the day to day use of the program and also technical queries:• Interfaces to other programs that the customer may be using (XML scripts)• Creation of bespoke Report using the SQL database query language• Solving and explaining accountancy or management issues within the program.• Write and maintain bespoke XML scripts created to add extra program features• Creation of HTML emails• On site training for a new or existing customer.