Software Support Technician
Current- 1st line Support for a software available to storage businesses.Dealing with general queries on the day to day use of the program and also technical queries:
- Interfaces to other programs that the customer may be using (XML scripts)
- Creation of bespoke Report using the SQL database query language
- Solving and explaining accountancy or management issues within the program.
- Write and maintain bespoke XML scripts created to add extra program features
- Creation of HTML emails