Martha Smith Email & Phone Number

Atlanta, GA, US

United States

Provider of Learning & Development consulting services and engaging facilitation of objective-based workshops. Trusted partner with clients who seek to enhance the development and growth of leaders, individuals, and holistic teams.

Westport, Connecticut, United States

As a leading development company, Communico has trained thousands of the best sales and service associates to win the hearts and business of millions of customers worldwide, using our proven and unique MAGIC formula for success.We use job relevant, real-work scenarios to transform behaviors from transactional to relational.Our unique method allows people.

Greater Atlanta Area

Facilitation of learning initiatives for internal associates to increase knowledge, performance, service levels, and efficiencies. Partner with management, instructional design, and facilitation teams to create and implement objective based training programs.

Greater Atlanta Area

Facilitator of virtual instructor led training (VILT) sessions. Managed the Learning & Development Group’s projects scope and prioritization, maintained training projects timelines, milestones, and deliverable dates. Worked with team leads to meet milestone deadlines and deliverable dates. Provided project status updates on a weekly basis to management..

Greater Atlanta Area

Credentialed, dynamic, and effective facilitator in classroom, workshop, webinar, and individual learning environments. Member of the corporate Training Advisory Board. Business partner to managers and their teams. Extensive nationwide travel to facilitate classroom training sessions and a facilitator of virtual instructor led training (VILT) sessions..

Greater Atlanta Area

Supported regional leadership and management by developing, customizing, and facilitating training content to meet learning objectives/needs. Facilitated training sessions at branch locations throughout the Southeast/Caribbean region for branch managers, sales managers, recruiters, and coordinators. Participated in corporate training development projects.

Greater Atlanta Area

Relocated to Atlanta by Randstad to lead the project team for the build out of their national Call Center. Worked with consultants and internal team members to create roles/job descriptions, design workflow, identify call quotas, and be involved in the RFP/decision making of the ACD selection. Additional responsibilities included: Project Team Lead for.

Field Support Center - Woodbury, NY

Member of 7-person project team chartered to identify, RFP, review, and quality assurance test, a new front office technology solution for the company to be implemented nationwide. Extensive nationwide travel to participate in meetings with vendors, reviewed and discussed RFP information, and performed quality assurance testing on software products. The.

Woodbury, NY

Several company acquisitions impacted this Field Support Center location. Formerly: Modis, AccuStaff, TempForce, Career Horizons, Inc. Facilitated software technology and operational training sessions at franchised, branch, and independently owned offices throughout the country. Created training content and user guides for end users. Established and built.

Woodbury, NY

Facilitated computer software technology and operational training sessions at franchised, branch, and independently owned offices throughout the country. Provided software technical support to end users. Analyzed data conversion specifications and performed data conversions on server systems. Conducted quality assurance testing on new software and provided.

Woodbury, NY

Facilitated operational and computer software training to franchisees, their staff, and branch staff. Managed, coached, and mentored a team of 8 responsible to provide timely payroll and billing issue resolution and the weekly payroll/billing processing for field employees and clients. Successfully built out a new call center model to increase the.