Martha Smith Email & Phone Number

Atlanta, Ga, Us

United States

Provider of Learning & Development consulting services and engaging facilitation of objective-based workshops. Trusted partner with clients who seek to enhance the development and growth of leaders, individuals, and holistic teams.

Westport, Connecticut, United States

As a leading development company, Communico has trained thousands of the best sales and service associates to win the hearts and business of millions of customers worldwide, using our proven and unique MAGIC formula for success.We use job relevant, real-work scenarios to transform behaviors from transactional to relational.Our unique method allows people to hear and see themselves deliver new skills, become the observer of their behavior, and own their individual performance.Our VisionWe partner with clients to inspire, build and sustain exceptional service cultures that elevate employee and customer experiences.We believe strong, effective partnerships are a result of building trust through respect and accountability.We do this by consulting, developing and training individuals and organizations to make every interaction MAGIC.We......embrace a shared mindset that everyone is your customer....strengthen relationships and build customer and employee loyalty....provide a measurable standard for driving business results.

Greater Atlanta Area

Facilitation of learning initiatives for internal associates to increase knowledge, performance, service levels, and efficiencies. Partner with management, instructional design, and facilitation teams to create and implement objective based training programs.

Greater Atlanta Area

Facilitator of virtual instructor led training (VILT) sessions. Managed the Learning & Development Group’s projects scope and prioritization, maintained training projects timelines, milestones, and deliverable dates. Worked with team leads to meet milestone deadlines and deliverable dates. Provided project status updates on a weekly basis to management. Utilized the ADDIE Model to build successful learning programs. Topics included, but were not limited to, change management, computer software technology, recruiting, leadership and management skills, sales, service, and business operations. Active participant as a SME on project teams to assist with analysis, design, development, implementation and evaluation of training material. Updated facilitator documentation to align with current learning objectives. Coordinated and maintained the scheduling of virtual instruction led training (VILT) sessions. Initiated a “Professional Development Series” for the Learning & Development Group to heighten knowledge amongst the team. Implemented a “Manager Support” program to increase the manager’s understanding and use of the eLearning modality for themselves and their new/existing employees.

Greater Atlanta Area

Credentialed, dynamic, and effective facilitator in classroom, workshop, webinar, and individual learning environments. Member of the corporate Training Advisory Board. Business partner to managers and their teams. Extensive nationwide travel to facilitate classroom training sessions and a facilitator of virtual instructor led training (VILT) sessions. Topics included, but were not limited to, computer software technology, recruiting, leadership and management skills, change management, sales, service, and business operations. Utilized consultative methodology when conducting training needs analyses with leadership and management. Aligned with corporate training initiatives and actively participated in training development projects. Led numerous training projects through the analysis, design, development, implementation, and evaluation phases to impact the success of deliverables and meet the company key initiatives. Directly supported the learning needs of the Southeast/Caribbean region comprised of 13 branch locations. Managed prioritization of training requests from regional leadership. Created customized training content, workbooks and job aids for management, recruiting, operations, and sales roles. Contributed as a SME in various corporate training development projects. A mentor/coach in the professional development of training team members.

Greater Atlanta Area

Supported regional leadership and management by developing, customizing, and facilitating training content to meet learning objectives/needs. Facilitated training sessions at branch locations throughout the Southeast/Caribbean region for branch managers, sales managers, recruiters, and coordinators. Participated in corporate training development projects, including but not limited to software technology training.

Greater Atlanta Area

Relocated to Atlanta by Randstad to lead the project team for the build out of their national Call Center. Worked with consultants and internal team members to create roles/job descriptions, design workflow, identify call quotas, and be involved in the RFP/decision making of the ACD selection. Additional responsibilities included: Project Team Lead for Process Integration and Legacy Systems Conversions for which the milestones and deliverable dates were successfully met; Extensive nationwide travel to facilitate computer software training sessions to end users on the new front office technology. Responsible for the hiring/mentoring/coaching of call center team members. Provided and discussed weekly statistical reports with leadership and implemented continuous improvement initiatives.

Field Support Center - Woodbury, Ny

Member of 7-person project team chartered to identify, RFP, review, and quality assurance test, a new front office technology solution for the company to be implemented nationwide. Extensive nationwide travel to participate in meetings with vendors, reviewed and discussed RFP information, and performed quality assurance testing on software products. The vendor selection deliverable timeline was successfully met and approved by the CEO, CFO, and CIO.

Woodbury, Ny

Several company acquisitions impacted this Field Support Center location. Formerly: Modis, AccuStaff, TempForce, Career Horizons, Inc. Facilitated software technology and operational training sessions at franchised, branch, and independently owned offices throughout the country. Created training content and user guides for end users. Established and built relationships with staff members of newly acquired companies. Led a team of 6 in the quality assurance testing on new software prior to implementation. Weekly review with CIO of quality assurance testing results, software upgrade requests, prioritization and scheduling of software upgrades.

Woodbury, Ny

Facilitated computer software technology and operational training sessions at franchised, branch, and independently owned offices throughout the country. Provided software technical support to end users. Analyzed data conversion specifications and performed data conversions on server systems. Conducted quality assurance testing on new software and provided results/feedback prior to final implementation.

Woodbury, Ny

Facilitated operational and computer software training to franchisees, their staff, and branch staff. Managed, coached, and mentored a team of 8 responsible to provide timely payroll and billing issue resolution and the weekly payroll/billing processing for field employees and clients. Successfully built out a new call center model to increase the efficiency and service level of the team.