Martha Howley
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Martha Howley Email & Phone Number

Aggressively Customer First / Creative With Contracts / Proactive Problem Solver / Toddler Mom! at Vonage
Location: New York City Metropolitan Area, United States, United States 12 work roles 2 schools
1 work email found @emarketer.com 2 phones found area 856 and 800 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email m****@emarketer.com
Direct phone (856) ***-****
LinkedIn Profile matched
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Current company
Vonage
Role
Aggressively Customer First / Creative With Contracts / Proactive Problem Solver / Toddler Mom!
Location
New York City Metropolitan Area, United States, United States
Company size
1 employees

Who is Martha Howley? Overview

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Quick answer

Martha Howley is listed as Aggressively Customer First / Creative With Contracts / Proactive Problem Solver / Toddler Mom! at Vonage, a company with 1 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at emarketer.com, phone signal with area code 856, 800, and a matched LinkedIn profile for Martha Howley.

Martha Howley previously worked as Customer Success Manager at Vonage and Mid-Market Customer Success Manager at Talkdesk. Martha Howley holds B.A., Public Relations from George Mason University.

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Email format at Vonage

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{first_initial}{last}@emarketer.com
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Profile bio

About Martha Howley

After kicking off my post-college career with a series of PR internships, I grew hungry for experience that could further enhance my knowledge of digital communications and marketing. After developing a modest knowledge of digital strategy in a junior consultant role, I decided to expand my education in digital research. From there I began a journey at eMarketer where our teams shared insights into the marketing world via a subscription platform and a public newsletter.From there I moved to a best in class SEO firm, Conductor. There I helped a variety of brands and international web properties stay informed about their industry specific search trends, source their target consumer's shopping behaviors, see success of their content creation strategies, learn how to optimize their pages and site experience, and beyond.Then, I took a turn and found myself at the intersection of two loves: SaaS and Travel. I had the brief privilege of training at TripActions before the pandemic slammed the industry. Today, I have landed in CCaaS serving every industry and businesses of every size. Working at Talkdesk is an enormous honor and to understand call centers is to understand urgency, care, and true meaning of a customized customer experience.

Listed skills include Sales, Social Media Marketing, Press Releases, Digital Media, and 16 others.

Current workplace

Martha Howley's current company

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Vonage
Vonage
Aggressively Customer First / Creative With Contracts / Proactive Problem Solver / Toddler Mom!
Holmdel, NJ
Website
vonage.com
Employees
1
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12 roles

Martha Howley work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
Vonage

Holmdel, New Jersey, US

Aug 2023 - Present

Mid-Market Customer Success Manager

Talkdesk

San Francisco, CA, US

  • Responsible for post implementation kick-off and goal alignment
  • Create and present custom Executive Business Reviews
  • Consult call center supervisors on abandonment rates, service level, and additive products that may solve for CX issues
  • Provide guidance and design recommendations for IVR and call flows
  • Train and mentor new customer success hires
  • Process all renewals and professional services opportunities. Responsible for $5.5M+ ACV
Aug 2020 - Jul 2023

Commercial Customer Success Manager

Talkdesk

San Francisco, CA, US

Aug 2020 - Sep 2021

Mid-Market Customer Success Manager

Tripactions

Palo Alto, California, US

  • Responsible for customer kick off presentation and setting launch timelines
  • Facilitate catered training to different user groups (i.e. executive assistants, frequent travelers, human resources, etc.)
  • Field any client questions around billing, fees, and service satisfaction
  • Collect and relay product feedback
  • Track travel trends and source corporate discount opportunities
Feb 2020 - Apr 2020

Strategic Account Manager

Conductor

New York, NY, US

  • Supervise any customer requests directed toward Conductor services team, Searchlight SEO platform, and extended partner engagements (i.e. agencies, content creators, ADA compliance consultants, etc.)
  • Kick-off and maintain deliverable plans that help customers grow their organic visibility, enable content development and measurement, and accelerate their optimization processes.
  • Renew Conductor platform subscriptions as well as source configuration and service growth opportunities. Responsible for $1.6M+ ACV annually.
  • Built executive-to-executive engagement program that involves Conductor VP and C suite members in a structured outreach schedule designed to engage and learn from customer leadership contacts
  • Develop Quarterly Business Review presentations that outline organic performance wins, outstanding site issues, competitive SERP insight, and planned solutions and next steps.
  • Act as customer liaison when distributing feedback to appropriate internal departments such as Product, Engineering, Marketing, Customer Success, Sales and Leadership.
Jun 2018 - Feb 2020

Senior Account Director, Corporate Accounts

Emarketer

New York, NY, US

  • Direct renewals and upsells for 50+ strategic accounts
  • Responsible for recapturing $1.7M in revenue
  • Manage projects for account coordinators onboarding specialists, andclient success managers
  • Maintain relationships with VP and C level customer contacts to securedepartment budgets year over year
  • Send clients relevant insights by monitoring user monthly views andbrand initiatives or acquisitions
  • Attend local ad tech conferences and schedule regular business trips tovisit top clients
Jan 2016 - May 2018

Account Manager

Emarketer

New York, NY, US

  • Manage relationships with 80+ customer accounts
  • Conduct trainings/demos for new and existing subscribers
  • Initiate, negotiate, and direct renewal conversations
  • Monitor usage trends and find engaged targets/opportunities for growth
  • Pitch larger subscription options to limited login accounts
  • Strategize enterprise roll-outs to ensure registration and usage goals are met
Mar 2014 - Dec 2015

Sales Associate

Emarketer

New York, NY, US

  • Researched and discovered new targets and sales leads via LinkedIn
  • Drafted pitches and scheduled in-person presentations for senior sales team
  • Cold called high level prospects
  • Added prospects and detailed sales team activity in Salesforce.com
  • Conducted product demos and explained subscription benefits and costs
  • Fielded all incoming sales calls/emails from company website
Jul 2013 - Apr 2014

Sales Coordinator

Blue Fountain Media

New York, New York, US

  • Discussed and recommended digital strategy to business owners and entrepreneurs
  • Organized lead data and recorded sales outreach in CRM
  • Qualified potential clients via telephone and e-mail
  • Scheduled meetings for Business Consultants and tracked successful consultations
  • Obtained sales leads and contacts from Visistat and The List
Aug 2012 - Jul 2013

Beauty/Fragrance Publicity Intern

Pr Consulting

New York, NY, US

  • Managed media clippings and composed monthly placement summaries
  • Monitored and collected social media activity during client events
  • Compiled media kits for mass mailings
  • Researched competitor media coverage and entered campaigns into competitive intelligence reports
Mar 2012 - Jun 2012

Seventh House Pr Intern

Showroom Seven

New York, NY, US

  • Sorted daily press requests for backstage and interview access
  • Aided in showroom celebrity styling and hand delivered selected pieces
  • Logged all sample shipments and contact lists with Fashion GPS
  • Set up venues for show and facilitate wardrobe changes/styling backstage
Jan 2012 - Mar 2012

Public Relations Intern

Focused Image

Fairfax, Virginia, US

  • Drafted client press releases
  • Executed new press clippings as they happen
  • Researched opportunity placements and compile contact lists
  • Monitored trends in technology, aviation, and contracting in association to client industries
  • Composed blog entries and entry ideas for client blog, thesavvyshopperblog.com
  • Organized client public relations coverage books for distribution
Jan 2011 - May 2011
Team & coworkers

Colleagues at Vonage

Other employees you can reach at vonage.com. View company contacts for 1 employees →

AH Adam Haapala Adam Haapala Colleague at Vonage Roselle Park, New Jersey, United States, United States View → VT Vanessa Tremblay Vanessa Tremblay Colleague at Vonage Laprairie, Quebec, Canada, Canada View → CT Chris Tankersley Chris Tankersley Colleague at Vonage Defiance, Ohio, United States, United States View → AG Amy Guirguis Amy Guirguis Colleague at Vonage New York City Metropolitan Area, United States View → MC Matthew Cox Matthew Cox Colleague at Vonage Parlin, New Jersey, United States, United States View → CC Carlos Cordero Carlos Cordero Colleague at Vonage Staten Island, New York, United States, United States View → MB Misha Behei Misha Behei Colleague at Vonage San Francisco Bay Area, United States, United States View → ID Indrajit Das Indrajit Das Colleague at Vonage Manipur, India, India View → AW Anthony Whitley Anthony Whitley Colleague at Vonage Florissant, Missouri, United States, United States View → KL Kate Liew Kate Liew Colleague at Vonage Singapore, Singapore View →
2 education records

Martha Howley education

B.A., Public Relations

George Mason University

Education record

Cherry Hill High School West
FAQ

Frequently asked questions about Martha Howley

Quick answers generated from the profile data available on this page.

What company does Martha Howley work for?

Martha Howley works for Vonage.

What is Martha Howley's role at Vonage?

Martha Howley is listed as Aggressively Customer First / Creative With Contracts / Proactive Problem Solver / Toddler Mom! at Vonage.

What is Martha Howley's email address?

AeroLeads has found 1 work email signal at @emarketer.com for Martha Howley at Vonage.

What is Martha Howley's phone number?

AeroLeads has found 2 phone signal(s) with area code 856, 800 for Martha Howley at Vonage.

Where is Martha Howley based?

Martha Howley is based in New York City Metropolitan Area, United States, United States while working with Vonage.

What companies has Martha Howley worked for?

Martha Howley has worked for Vonage, Talkdesk, Tripactions, Conductor, and Emarketer.

Who are Martha Howley's colleagues at Vonage?

Martha Howley's colleagues at Vonage include Adam Haapala, Vanessa Tremblay, Chris Tankersley, Amy Guirguis, and Matthew Cox.

How can I contact Martha Howley?

You can use AeroLeads to view verified contact signals for Martha Howley at Vonage, including work email, phone, and LinkedIn data when available.

What schools did Martha Howley attend?

Martha Howley holds B.A., Public Relations from George Mason University.

What skills is Martha Howley known for?

Martha Howley is listed with skills including Sales, Social Media Marketing, Press Releases, Digital Media, Fashion, Marketing, Photoshop, and Client Relationship Building.

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