Martha Howley Email & Phone Number

Holmdel, New Jersey, Us

San Francisco, Ca, Us

•Responsible for post implementation kick-off and goal alignment •Create and present custom Executive Business Reviews•Consult call center supervisors on abandonment rates, service level, and additive products that may solve for CX issues•Provide guidance and design recommendations for IVR and call flows•Train and mentor new customer success hires •Process all renewals and professional services opportunities. Responsible for $5.5M+ ACV•Work in tandem with Account Executive to source new teams and new product and partnership opportunities

San Francisco, Ca, Us

Palo Alto, California, Us

•Responsible for customer kick off presentation and setting launch timelines•Facilitate catered training to different user groups (i.e. executive assistants, frequent travelers, human resources, etc.)•Field any client questions around billing, fees, and service satisfaction•Collect and relay product feedback•Track travel trends and source corporate discount opportunities

New York, Ny, Us

•Supervise any customer requests directed toward Conductor services team, Searchlight SEO platform, and extended partner engagements (i.e. agencies, content creators, ADA compliance consultants, etc.)•Kick-off and maintain deliverable plans that help customers grow their organic visibility, enable content development and measurement, and accelerate their optimization processes.•Renew Conductor platform subscriptions as well as source configuration and service growth opportunities. Responsible for $1.6M+ ACV annually.•Built executive-to-executive engagement program that involves Conductor VP and C suite members in a structured outreach schedule designed to engage and learn from customer leadership contacts•Develop Quarterly Business Review presentations that outline organic performance wins, outstanding site issues, competitive SERP insight, and planned solutions and next steps.•Act as customer liaison when distributing feedback to appropriate internal departments such as Product, Engineering, Marketing, Customer Success, Sales and Leadership.

New York, Ny, Us

•Direct renewals and upsells for 50+ strategic accounts•Responsible for recapturing $1.7M in revenue•Manage projects for account coordinators onboarding specialists, andclient success managers•Maintain relationships with VP and C level customer contacts to securedepartment budgets year over year•Send clients relevant insights by monitoring user monthly views andbrand initiatives or acquisitions•Attend local ad tech conferences and schedule regular business trips tovisit top clients•Recaptured 102% of 2017 book of revenue

New York, Ny, Us

•Manage relationships with 80+ customer accounts •Conduct trainings/demos for new and existing subscribers•Initiate, negotiate, and direct renewal conversations•Monitor usage trends and find engaged targets/opportunities for growth •Pitch larger subscription options to limited login accounts•Strategize enterprise roll-outs to ensure registration and usage goals are met •Regularly pull and present subscriber download trends & research requests to key contacts •Engage clients with content sends, event invites, meeting requests, and quarterly calls•Continuously research client news and contacts to maintain account health•Upsell 20+ accounts to enterprise, totaling over $180k worth of added company revenue

New York, Ny, Us

• Researched and discovered new targets and sales leads via LinkedIn • Drafted pitches and scheduled in-person presentations for senior sales team• Cold called high level prospects • Added prospects and detailed sales team activity in Salesforce.com• Conducted product demos and explained subscription benefits and costs • Fielded all incoming sales calls/emails from company website

New York, New York, Us

•Discussed and recommended digital strategy to business owners and entrepreneurs •Organized lead data and recorded sales outreach in CRM•Qualified potential clients via telephone and e-mail•Scheduled meetings for Business Consultants and tracked successful consultations•Obtained sales leads and contacts from Visistat and The List

New York, Ny, Us

•Managed media clippings and composed monthly placement summaries•Monitored and collected social media activity during client events •Compiled media kits for mass mailings •Researched competitor media coverage and entered campaigns into competitive intelligence reports

New York, Ny, Us

•Sorted daily press requests for backstage and interview access•Aided in showroom celebrity styling and hand delivered selected pieces•Logged all sample shipments and contact lists with Fashion GPS•Set up venues for show and facilitate wardrobe changes/styling backstage

Fairfax, Virginia, Us

•Drafted client press releases•Executed new press clippings as they happen•Researched opportunity placements and compile contact lists•Monitored trends in technology, aviation, and contracting in association to client industries•Composed blog entries and entry ideas for client blog, thesavvyshopperblog.com •Organized client public relations coverage books for distribution•Investigated potential placements using Cision•Maintained and construct spreadsheets of calendars, media placements, events and contacts•Created CEO/Executive biographies

B.A., Public Relations

Education record