Martin Burns

Martin Burns Email and Phone Number

Global Support Director @ Anritsu
japan
Martin Burns's Location
Hemel Hempstead, England, United Kingdom, United Kingdom
Martin Burns's Contact Details

Martin Burns personal email

n/a

Martin Burns phone numbers

About Martin Burns

Senior Customer Service/Support Director with lengthy experience and solid track record in Telecoms and Defence.Career started as an engineer at Plessey/Marconi on leading edge defence projects. Then spent many years freelancing, designing microprocessor/graphics boards. Migrated to a software engineer, originally writing assm, then using C and C++Senior Management career started around year 2000 when I Joined TTPCom as Support Manager and then became Global Support Director. Joined ip.access in 2008 as Head of Professional Services mainly supplying resource for a large 3G femto trial in the US. Took over Customer Support Globally as well as 2G Services in 2010. Joined Anritsu late 2011 as Global Support DirectorSpecialties: Global Custom Support Process/Best Practice, Support KPI's and Analytics. CRM systems and introduction/migration. Senior Project and Programme Management. Consultant on test, quality. Leadership sklls and high profile/revenue programme management. PMI and Prince 2 and ITIL trained and qualified. Real time embedded software engineering Asm, C and C++.Key Management Achievements:Built a successful Global Support and Sustaining Organisation from scratch at TTPComDelivered a $23 million Build Operate and Transfer Programme for TTPCom on time and to budgetBuilt a UK based Project Support Office for Motorola from scratchBuilt a Professional Services team for ipaccess which delivered a multi million $ Femto programme to FOA for a Tier 1 US Network Provider which led to taking over all Customer Operations for ipaccessJoined Anritsu as Global Support Director to establish Anritsu support as World Class in Support and Services.

Martin Burns's Current Company Details
Anritsu

Anritsu

View
Global Support Director
japan
Website:
anritsu.com
Employees:
1534
Martin Burns Work Experience Details
  • Anritsu
    Global Support Director
    Anritsu Oct 2011 - Present
    Luton
    Global Support Director for Anritsu TAU Test and Measurement Products, covering US, EMEA and APAC. Building Professional Services capability to provide value add project based services for Anritsu and build a Service Catalog and Tiered Service offering to enable greater product sales
    View
  • Ipaccess
    Director Of Worldwide Professional Services And Support
    Ipaccess Apr 2008 - Oct 2011
    Responsibility for Customer Support (BAU/Maintenance) as well as Professional Services (Trials, IOT and Training) Worldwide.
  • Motorola Inc., / Future Wireless Modem Technologies
    Senior Programme Manager
    Motorola Inc., / Future Wireless Modem Technologies 2005 - Apr 2008
    Programme Manager for a $23 million programme which ran for approx 18 months
    View
  • Motorola
    Project Support Office Manager
    Motorola Oct 2006 - Apr 2007
    Setup and executed a Project Support Office based on Prince2 definition.This was supplemented by the setup and execution of a training programme based around PMI PMBOK (US) and a Prince2(Europe) hybrid
    View
  • Ttpcom
    Support Director
    Ttpcom Jul 2005 - Jul 2006
    Responsible for Worldwide Support Process, helpdesk, front line helpdesk team and tools, Sustaining engineering, support KPI's, priorities and escalation process. Also managed the UK Based Customer Project Managers.
    View
  • Ttpcom
    Support Manager
    Ttpcom Aug 2002 - Jul 2005
    Responsible for UK based Tier 1 and Tier 2 engineers, and regional support admin staff.
    View
  • Various
    Senior Freelance Software Engineer
    Various Jan 1984 - Jul 2002
    Senior Freelance Software Engineer specialising in realtime embedded systems.Mainly Defence (weapon simulators) and Telecoms contractsProtocol stack work on DECT, PHS, GSM, 3G (RLP), Bluetooth8 and 16 bit Assm, TI DSP, C and C++
  • Plessey
    Electronics Engineer
    Plessey 1974 - 1983
    Designed ATE for Military Radio Products such as Ptarmigan

Martin Burns Skills

Telecommunications Gsm Testing Mobile Devices Wireless 3g Embedded Systems Umts Embedded Software Mobile Communications Program Management Management 2g Lte Leadership Software Development C Integration Mobile Technology Bluetooth Ran C++ Professional Services Rf 3gpp Wcdma Wireless Technologies Cellular Communications Clearcase Gprs

Frequently Asked Questions about Martin Burns

What company does Martin Burns work for?

Martin Burns works for Anritsu

What is Martin Burns's role at the current company?

Martin Burns's current role is Global Support Director.

What is Martin Burns's email address?

Martin Burns's email address is ma****@****net.com

What is Martin Burns's direct phone number?

Martin Burns's direct phone number is +140820*****

What are some of Martin Burns's interests?

Martin Burns has interest in Science And Technology, Education, Environment.

What skills is Martin Burns known for?

Martin Burns has skills like Telecommunications, Gsm, Testing, Mobile Devices, Wireless, 3g, Embedded Systems, Umts, Embedded Software, Mobile Communications, Program Management, Management.

Who are Martin Burns's colleagues?

Martin Burns's colleagues are Atsuo Kawaoka, Tadeu Kusese, Fulin Wang, Koteswara Reddy, Subagangadharan R, Wei-De Syu, Gail Woolsey.

Not the Martin Burns you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.