Martin Dolan Email & Phone Number

Warrington, Gb

Manchester Area, United Kingdom

United Kingdom

Responsible for the strategic deployment of technologies and processes across EMEA. Innovation project lead for the region. Previously responsible for the management of multiple IT teams, their cost, efficiency and measurability, following the Stream merger• Created the Strategy, Deployment prioritization and Project plans for EMEA harmonization of Global technologies and business processes. Outcomes successfully delivered to 15,000 staff across 28 locations via a segmented, Agile… Show more Responsible for the strategic deployment of technologies and processes across EMEA. Innovation project lead for the region. Previously responsible for the management of multiple IT teams, their cost, efficiency and measurability, following the Stream merger• Created the Strategy, Deployment prioritization and Project plans for EMEA harmonization of Global technologies and business processes. Outcomes successfully delivered to 15,000 staff across 28 locations via a segmented, Agile approach.• Led and coordinated a project team of 100+ staff, through a multi-stage, 2-year project to deliver regional harmonization against pre-determined milestones.• Initiated cross-departmental collaboration of IT, Support and Business teams to ensure staged deployments factored in security, GDPR compliance, software upgrades and developmental roadmaps.• Lead Regional Researcher, reviewing external technologies to determine innovations of Pilot value, including costs versus benefit case studies. Produced and presented executive level reporting to facilitate the decision process. Recent projects focused on Machine Learning Analytics and AI Chat Bots to determine how they can alleviate business challenges & associated cost reduction.• Responsibility for the successful deployment of a new timekeeping system to the UK & Ireland operational workforce, circa 6000 staff. Securing buy in of HR, Training and local Site Leadership was critical to the success of the project and its ongoing training program for new staff.• Managed multiple IT teams in the delivery of Reporting, DBA, HTML web services. Restructured the departments in line with ITIL & Agile practices, quantifying workload & outputs versus costs. Additionally, created a clearer performance management program & tactical recruitment process.• Key responsibility for assessing the UK & Ireland Contact Centre markets to understand technological direction of the industry and the approach competitors were taking. Show less

Responsible for the translation of Digital IT systems/processes into elementary business language to aid decision making. Additional responsibility for the delivery of voice communications to 4000 staff across six locations.• Reporting into the CTO, as the communications facilitator between IT and the business, building inter-departmental relationships.• Primary IT representative delivering IT communication across the full business lifecycle, from pre-sales, through deployment… Show more Responsible for the translation of Digital IT systems/processes into elementary business language to aid decision making. Additional responsibility for the delivery of voice communications to 4000 staff across six locations.• Reporting into the CTO, as the communications facilitator between IT and the business, building inter-departmental relationships.• Primary IT representative delivering IT communication across the full business lifecycle, from pre-sales, through deployment to BAU delivery of the company’s Digital Strategy.• Responsible for researching, identifying and creating a business case for a voice analytics program as part of our Digital technology offerings. Business Investment of £500k+, post pilot phase.• Built relationships with third party Voice vendors thereby optimizing the company spend; year on year savings of 20%.• Led the Voice team to provide the most effective call-based routing solutions to the business; 40% savings. Show less

Responsible for the delivery of IT services and systems to 500 users. Additionally responsible for Change Management for the company, 4000 staff across six sites.Coordinated a team of IT staff in the delivery of Desktop Support, Data Storage, Exchange Services and Hardware Provisioning.Conducting staff wellbeing, development, training and performance reviews in accordance to company processes. Responsible for the Business’ IT Change Management, with the inclusion of an… Show more Responsible for the delivery of IT services and systems to 500 users. Additionally responsible for Change Management for the company, 4000 staff across six sites.Coordinated a team of IT staff in the delivery of Desktop Support, Data Storage, Exchange Services and Hardware Provisioning.Conducting staff wellbeing, development, training and performance reviews in accordance to company processes. Responsible for the Business’ IT Change Management, with the inclusion of an improved multi-departmental process and redesign, aligned to ITIL principles.Creation & Deployment of end user technology guides to drive key efficiencies. Show less

Part of a team delivering network, desktop, system and hardware support to the UK business.

12 month contract to design a new school network, Active Directory infrastructure and associated data and security protocols.

Newbury

Led 30 Engineers, in a UK wide deployment of BACS software from four software vendors, on behalf of all the major banks.• Staff selection, training and expectation setting was a major part of the role. Customer facing, liaising with Senior Leaders of Finance & Business CEOs in the installation of salary systems.• Installation of hardware and software across multiple operating systems in secure financial environments and the associated technical challenges were key part of the… Show more Led 30 Engineers, in a UK wide deployment of BACS software from four software vendors, on behalf of all the major banks.• Staff selection, training and expectation setting was a major part of the role. Customer facing, liaising with Senior Leaders of Finance & Business CEOs in the installation of salary systems.• Installation of hardware and software across multiple operating systems in secure financial environments and the associated technical challenges were key part of the role.• Training clients in professional, high pressure environments; often sending live multi-million-pound transactional runs. Show less

Initially the role was deputy Head of Science, managing a team of Science Teachers and Laboratory Technicians with the need to step up to acting Head of Science during the tenure.

Alsager

Responsible for the delivery of Chemistry, Biology and Physics curriculum delivery to years 7-9. In addition I taught GCSE Chemistry, Biology, Physics and A' level Chemistry.

Post Graduate Certificate In Education (Secondary School Science), Chemistry Major

Bachelor Of Science (Bsc) Honours, Materials Science (2:2)