A dynamic, data driven, solutions focused, innovative Customer Service and Experience Manager with over 8 years’ experience in customer experience, operational and strategic customer service focused roles, particular areas of expertise within the consumer electronics, digital and innovational industry.Experienced in all facets of Project and Customer Service business. Proven track record in delivering premium customer service post purchase value propositions, significant customer experience optimisation and cost savings whilst supporting substantial organisational growth. Always having the customer at the forefront of all business decisions and develops strong business relationships with internal and external key stakeholders.