Martin Serrano Email & Phone Number

Australia

New South Wales, Australia

• Meticulously searched and analysed potential suppliers that could be a member of the Claim Central preferred trade panel;• Designed and utilised a check-list, produced on Microsoft Excel to comprehend and develop a supplier profile for prospective tradespeople;• Using outstanding communication skills and using technical capabilities on excel to procure future suppliers to become part of Claim Central’s preferred trade panel; • Effectively organised the “assets cabinet” to ensure employees have efficient access to their technological and hardware needs.

Nsw

-Assets Manager: Meticulously created an asset process that is utilised company wide, in order to track and issue assets to all employees within the company. Moreover, continuously developing the process of procurement.-Compliance: Designed a compliance matrix through researching various compliance requirements for trades in different states. Furthermore, ensuring that all preferred trades within our panel have up to date trade licences and relevant insurance documents.-Strategic Alliance: Analyse the market and our preferred trade panel to find suitable companies to align Claim Central with, in order to make a mutual and beneficial agreements for all parties involved. -Facilitate the on-boarding of new interns, so that they may learn and collaborate their knowledge to benefit the company, as well as their own needs.-Assisted in bug testing for ClaimCentral's new innovation of ClaimLogik, to ensure that it works seamlessly and without error.-Developed and designed a fully functional and user friendly database, using Microsoft Access, that will be used as the basis of CyberClaims.

Australia

Sydney, Australia

• Designed and delivered ClaimLogik Plus globally, which is a complete end-to-end insurance fulfilment management system• Effectively and efficiently co-ordinate and communicate functionality requirements with the development team to be added ClaimLogik Plus• Conducted thorough analysis on the ClaimLogik ecosystem and its impacts it has on every aspect of a claim lifecycle, as well as identifying process gaps, and determining solutions to be added into the system• Successfully integrated the ClaimLogik ecosystem to our national and international clients’ systems and platforms to meet their functional requirements, to ensure the most value is added, and that the integration was seamless and operationalised• Effectively designed logical process enhancements and workflow improvements to ClaimLogik and its international partners• Meticulously stress tested the ClaimLogik ecosystem for defects and inefficiencies, and recorded the data for the Intelligent Thought development team to action• Provided troubleshooting support to the users of the ClaimLogik platform to resolve issues and problems that occurred as part of their day-to-day activities• Methodically verified the ClaimLogik platform for efficient workflow and noted defects when updates and changes were implemented• Exhibiting a high level of professionalism when involved in client meetings, workshops, overseas conference calls and overseas video conferencing• Performed numerous amounts of competitive analysis to compare ClaimLogik’s capabilities with other competitors within the market• Provisionally managed a specialist claims handling management team and developed logical processes to triage, evaluate and make payments to support our ClaimLogik’s clients in USA• Using outstanding public speaking skills to train new users of the ClaimLogik platform on the various ways ClaimLogik can be utilised• Thoroughly designed and implemented templates, manuals, policies and documentation

Weerona College

• Successfully co-managed a team of 14 orientation week leaders to provide fun and interesting activities to familiarise new residents with life at Weerona College;• Helped new residents make a smooth transition to university accommodation by being available for support and assistance of the residents and their families;• Conducted informative tours of the facilities at Weerona College for residents and their families;• Effectively resolved team dispute issues that arose during the week by employing conflict resolution techniques in collaboration with my co-coordinator whilst maintaining confidentiality at all times;• Provided a welcoming experience for international students adjusting to life in Australia at Weerona College.

Port Vila, Vanuatu

• Exhibiting professionalism whilst extending a high level of customer service to all clients that enter the premises;• Being responsible and methodical when handling large amounts cash and performing various banking procedures;• Diligently completing forms and applications for both the clients and the company and constantly being aware and perceptive to dynamic changes in regulations to resolve any issues effectively and efficiently should they arise;• Using exceptional interpersonal and communications skills to converse with clients with various business matters regarding various business license;• Effectively and efficiently filling documents.

Master Of Science (Ms), Project Management, Distinction Average

Bachelor Of Commerce (Bcom), Accounting, High Credit Average

Activities and Societies: Economics And Finance Society (EFSOC)