Hiking, Bushcraft, Camping year round. Sharing my passion for the outdoors.

• Responsible for processes relating to residential tenancies, processing out of province driver’s license exchanges, administering and correcting written examinations.

• Responsible for multiple business processes relating to registrations, refunds, rebates, mail processing, application adjudication/processing/investigation, data entry and accounting/cash handling functions.

• Provide clients with information regarding their driver’s record, issuing new driver’s license, vehicle registration and licensing.

As a Client Technology Service Specialist, provided support for ADP’s hosted and non-hosted payroll solutions. Support through remote software installations, database management, digital certificates and error troubleshooting. Experience providing telephone technical support to CustomersWindows Server 2003, 2008 maintenance and troubleshootingWindows XP, 7, 8 operating system and application troubleshootingAssisted remote IT Administrators with configuring servers and client workstations for use with ADP software, i.e mapping network drives, configuring group policies, installing and configuring ADP SQL database on Virtual/Citrix Servers.Troubleshooting ADP application suites, including WorkforceNow, Pay@Work, People@Work, PaySpecialist and PC Payroll (PCPW) applicationsPerformed PC Payroll and PaySpecialist single- and multi-user server and workstation migrations, implemented software upgrades and backup procedures spanning Microsoft Server and Windows platforms Researched and documented issues and liaised technical escalations and facilitating case resolution strategies utilizing internal knowledge bases and official documentationFollowed company procedures to create, edit, and update technical documentation covering a wide variety of web and standalone applications

As a Client Service Representative, provided payroll processing assistance in the form of written and verbal instructions. Also provided payroll input guidance for ADP’s PaySpecialist software.• Programmed payroll earnings/deductions using ADP’s mainframe system. These items permitted ADP clients to submit and process their payroll on deadline.• Advised clients regarding payroll procedures and legislation. Designed personalized set-ups, and provided solutions to difficult payroll issues.

As a Personal Banking Representative, provided everyday banking and investment solutions to CIBC customers.• Exceeded sales targets during several quarters while maintaining world class customer service and making a positive difference in CIBC customers’ lives every day.• Member of the CIBC Million Dollar Mortgage Club by exceeding mortgage sales during several quarters.