Debbie Martinez Email & Phone Number

Delta Sky Clubs - Eurest Division - National Accounts

Oversee front of house operations for 25 Delta Sky Clubs for West and Midwest regions ensuring guest experience and all Delta Sky Club standards are met. Re-opened 20 Delta Sky Clubs during the pandemic between June 2020 - June 2021.Recruit and interview all management and executive level roles for 25 Delta Sky Clubs to ensure each new hire will thrive in our company culture. Created a management training program that immediately reduced new manager learning curve Write daily training information using an interactive technology app called Nudge that managers and employees access on their phonesWrite and lead a weekly Leadership Call with corresponding power point via Microsoft Teams Created a two-day training program for a new position for Delta Sky Clubs called the Host Experience role. This role is to enhance the guest experience and provide additional hospitality at the clubs. Ensure Delta Sky Club’s standards are met and new initiatives are communicated to the teams Train Delta Sky Club’s operational and cultural objectives to management and hourly associates

Signal Hill, Ca

Led conversion to new LMS - Learning Management System (HotSchedules Train/Schoox), developed over 35 e-Learning courses and quizzes on Schoox platform reducing paper usage by more than 70% company-wide. Created over 20 e-learning courses on first LMS (People Matter Learn).Created Orientation materials, onboarding process, training manuals, and quizzes for all new hires to ensure smooth assimilation into the culture and immediate productivity.Opened 17 new Lucille’s locations while assisting training team of 20 hourly trainers, designed all newstore opening training materials and taught Train-the-Trainer workshops to prepare hourly trainersbefore every new store opening.Opened the following concepts for Hofman Hospitality Group: one Lucille’s Rib Shack, three SPIN!Pizzas, one Saint & Second location and one Mighty Kitchen location.Ensured all managers maintained valid Serv Safe Certificates, assisted scheduling classes andprovided study materials.