Martin Laszák Email & Phone Number

Germany

Nussloch, Baden-Württemberg, Germany

I used best practices in developing and deploying infrastructure and tools to revolutionize the way LBS engages, transacts, and serves customers. Direct 32 Leica employees (technical documentation and support) in Nussloch and Shanghai with a global Core Histology service revenue of ~ 65.000 K$.• Introduced a set of value-adding services that allows LBS to increase retention-rate for existing customers, winrate for new ones, as well as lifetime revenue and profitability of customers.• Improved customer satisfaction process, professional service project quality, and customer support incident resolution feedback system "CDT&R".• Led transition from F2F FSE training and testing to Hybrid Training using live and web-based channels.• Introduced detailed design process for product supportability accompanying the Accelerated Development Process.• Improved and detailed out global Service Strategies. Fine-tuned Warranty process, Hotline and Information sharing system for the technical LBS team.

Nussloch

I chaired Bowler / monthly meetings involving the cross functional site team as well as regional selling units. I devised and implemented CY17-18-19 Core Histology strategy.• Enabled the team to pass Tollgate 4 of staining and coverslipping workstation project.• Significantly improved the site engagement score.

Nussloch And Shanghai

I led the Core Histology business utilizing vast customer, product, and process knowledge.I took SHA microscopy production over to LBS and established according SLAs.• Launched Tissue Processing platform project in China.• Successfully moved Singapore production to Shanghai.• Took SHA microscopy production over to LBS and established according SLAs.

Nussloch, Baden-Württemberg, Germany

I intensified using daily management to drive KPI's and applied countermeasures that drove accountability.• Grew service portfolio and revenue by more than 5.0% YoY.

Deerfield, Illinois, United States

Changes and processes implemented, improved the overall customer satisfaction, reduced inventories of spares and establish functional RACIs. Initial steps were taken to established consolidated quality reports in order to better initiate management decisions and product related corrective actions.

Nussloch, Baden-Württemberg, Germany

This Product Specialist and Service Support role enabled me to fully comprehend all areas of Technical Service and Service Support. Tasks: Hotline, Technical Documentation, Training and InstallationsMediaAdd or link to external documents, photos, sites, videos, and presentations.

Master Of Electrical Engineering, Electronic Engineering

Fachhochschulreife

DIPL.-ING. (FH) Additional qualifications for power plants Apprenticeship in EVU Badenwerk, Germany