Martin Smeets Email & Phone Number

Rijswijk, South Holland, Netherlands

Den Haag En Omgeving, Nederland

Creating Service Management and Integration solutions for our customers using a world class delivery platform featuring Bionix assets. Keywords are Artificial Intelligence (AI), Machine learning, ServiceNow, advanced Analytics, Robotics, Agile Development, DevOps and Lean.

Amsterdam Area, Netherlands

Leading a great team of senior Solution Architects designing Cloud and Platform solutions for our customers in the 34 countries of the North and Central European Region.The solutions include Azure, AWS, (Virtual) private cloud, hybrid cloud, IaaS, Cloud Brokering and ITSM Service Management solutions built upon ServiceNow.

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Designing state of the art Service Management & integration, also known as Cross Functional, tooling and process solutions for our EMEA customers. Deal values range from $1M to + $500MLeading a team of 22 highly professional solution designers across EMEA (Italy, Spain, Switzerland, Bulgaria, Germany, UK, Belgium and the Netherlands

Amsterdam Area, Netherlands

Creating winning, profitable, and approved HP standard and best-practice Outsourcing Solutions, meeting Customer and HP Business requirements, leveraging Global HP delivery capabilities, in-time and within pursuit-budgetEnterprise Service Management Cross Functional Services are the internal capabilities and systems to manage service delivery to our clients. It includes all the people, processes, tools and technology required to deliver quality services within a consistent, secure and global IT services delivery model

• End-to-End responsible for ITIL Service Management delivery for 100+ customers in GWE region including resourcing (onshore, Bulgaria and India);• People manager for European team of 20 Service Management professionals, indirect reporting line for 100 ITIL professionals;• Program manager/project leader for reactive and proactive improvement programs, also customer facing;• EMEA Service Management representative for global Service Management strategy definition and implementation;• Responsible for quality of EMEA Service Management portfolio, cost model and delivery model;• Participate in training curricula set-up for EMEA Service Management workforce;• Optimize internal EMEA Service Management communication;Results: • Introduction new delivery model in 2014; leveraged ITIL process teams & Multi-process ITIL resources;• GWE region best performing EMEA region, highest customer satisfaction and the least escalations;• Based upon yearly all HP employee survey, one of the best scoring people manager in the EMEA Service Management organization In 2012, 2013 and 2014;

HP change manager for the following deals:- Capgemini/Rijkswaterstaat- Stichting Inlichtingenbureau- Philips

Responsible for developing and maintaining software solutions build by HP or 3rd Parties. Amongst others: Stichting Inlichtingenbureau, ABN-AMRO, DSM, Nedcar, Rabobank (Orbay).

Onsite and offsite support specialist for various office automation software solutions.

- Scientific programmer- Junior Helpdesk employee- Senior Helpdesk employee- Application manager office automation- Application developer office automation