Marvin Mallari Email & Phone Number
@madcapsoftware.com
2 phones found area 619 and 858
LinkedIn matched
Who is Marvin Mallari? Overview
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Marvin Mallari is listed as Senior Support Manager at MadCap Software, Inc. at MadCap Software, Inc., a company with 84 employees, based in San Diego County, California, United States. AeroLeads shows a work email signal at madcapsoftware.com, phone signal with area code 619, 858, and a matched LinkedIn profile for Marvin Mallari.
Marvin Mallari previously worked as Support Manager at Madcap Software, Inc. and Support Manager at Madcap Software, Inc..
Email format at MadCap Software, Inc.
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AeroLeads found 2 current-domain work email signals for Marvin Mallari. Compare company email patterns before reaching out.
About Marvin Mallari
Marvin Mallari is a Senior Support Manager at MadCap Software, Inc. at MadCap Software, Inc.. He possess expertise in troubleshooting, technical support, software documentation, testing, technical writing and 35 more skills. He is proficient in Tagalog. Colleagues describe him as "Marvin would be a great fit to any organization looking for a dedicated, multitasking, and detail-oriented team leader or supervisor who can produce results. He is passionate about providing a great customer experience under any circumstance and can meet deadlines under duress." and "Marvin is a reliable and an asset to any company. He is punctual, knowledgeable, easy to work with and undeniably a talented individual. The hard work and dedication Marvin puts into the task at hand is a testament to the commitment that he has. Marvin made it a pleasure to come to work everyday and our customers, both internal and external were thankful for him. Always willing to lend a hand or take on a task without ever having to be asked. Respected among his peers and admired by the… Show more"
Listed skills include Troubleshooting, Technical Support, Software Documentation, Testing, and 36 others.
Marvin Mallari's current company
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Marvin Mallari work experience
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Support Manager
CurrentLead Support Engineer
Current- Tasked to lead and standardized training for in-house Support Analyst Representatives
- Provide troubleshooting skills to in-house and external customers relating to MadCap Products
- Trained Support Analyst Representatives with the Flag ship product(Flare) of MadCap Software
- Managed and moderated MadCap forums as an Administrator
- Partnered with development to achieve resolution with high-risk clients.
- Tasked to build quality service interaction with clients and the team
Resolution Specialist
- Integral member of a 20-person team acting in a supervisory capacity to support Cox Communications 566,000 customers
- Support customer service and technical support representatives with standard inquiries, and how to handle complex issues and customer situations
- Supported the team with overall productivity metrics such as email data and facilitating the “must do book” which is used for scheduling escalated situations
- One of the top members handling an average of 1,971 customers per month with an average quality of 94%
- In addition to primary responsibilities, acted as the inventory manager ordering and replacing all the equipment in Cox Communications Copley Campus with 250 representatives.
- Partnered with Cox Telephony Test Desk to implement a new procedure specific to customers with No Dial Tone* * Trained technical support representatives with the new process * 24 hour resolve rate increased from 70.7%.
Colleagues at MadCap Software, Inc.
Other employees you can reach at madcapsoftware.com. View company contacts for 84 employees →
Soren Rowden
Colleague at Madcap Software, Inc.El Cajon, California, United States, United States
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WB
Walter Burmeister
Colleague at Madcap Software, Inc.Poland, Poland
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AD
Andrea Diaz Benítez
Colleague at Madcap Software, Inc.Buenos Aires, Buenos Aires Province, Argentina, Argentina
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AJ
Adam Jensen
Colleague at Madcap Software, Inc.Greater Palm Bay-Melbourne-Titusville Area, United States
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NC
Nicholas Corley
Colleague at Madcap Software, Inc.Los Angeles, California, United States, United States
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JM
Julia Miller
Colleague at Madcap Software, Inc.San Diego, California, United States, United States
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RL
Robin Lambert
Colleague at Madcap Software, Inc.Austin, Texas, United States, United States
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DP
Don Pugh
Colleague at Madcap Software, Inc.San Diego, California, United States, United States
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JV
Jan Van Der Veen
Colleague at Madcap Software, Inc.Greater Groningen Area, Netherlands
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JH
Jason Hayes
Colleague at Madcap Software, Inc.Cumming, Georgia, United States, United States
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Frequently asked questions about Marvin Mallari
Quick answers generated from the profile data available on this page.
What company does Marvin Mallari work for?
Marvin Mallari works for MadCap Software, Inc..
What is Marvin Mallari's role at MadCap Software, Inc.?
Marvin Mallari is listed as Senior Support Manager at MadCap Software, Inc. at MadCap Software, Inc..
What is Marvin Mallari's email address?
AeroLeads has found 2 work email signals at @madcapsoftware.com for Marvin Mallari at MadCap Software, Inc..
What is Marvin Mallari's phone number?
AeroLeads has found 2 phone signal(s) with area code 619, 858 for Marvin Mallari at MadCap Software, Inc..
Where is Marvin Mallari based?
Marvin Mallari is based in San Diego County, California, United States while working with MadCap Software, Inc..
What companies has Marvin Mallari worked for?
Marvin Mallari has worked for Madcap Software, Inc. and Cox Communications.
Who are Marvin Mallari's colleagues at MadCap Software, Inc.?
Marvin Mallari's colleagues at MadCap Software, Inc. include Soren Rowden, Walter Burmeister, Andrea Diaz Benítez, Adam Jensen, and Nicholas Corley.
How can I contact Marvin Mallari?
You can use AeroLeads to view verified contact signals for Marvin Mallari at MadCap Software, Inc., including work email, phone, and LinkedIn data when available.
What skills is Marvin Mallari known for?
Marvin Mallari is listed with skills including Troubleshooting, Technical Support, Software Documentation, Testing, Technical Writing, Training, Technical Documentation, and Sharepoint.
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