Mary Harrelson Email and Phone Number

Contributed to the record-breaking financial achievement of the company 2 years in a row personally closing over 300 cell tower easement transactions.Managed multiple high-value commercial escrow transactions exceeding $1 million, ensuring full regulatory compliance.Well versed in local and state laws governing escrow procedures maintaining due diligence with closings spanning 13 states. Prepared settlement statements, escrow documents and coordinated notary signings to facilitate seamless transactions.Experienced in reviewing complex commercial titles, resolving title issues, and ensuring flawless closings by adhering to underwriting guidelines.Validated sensitive legal documents for commercial transactions, ensuring accuracy, security, and compliance with escrow requirements.Proficient in handling large sums securely to enable proper funds disbursement with discretion.Strong problem-solving skills to address any challenges. Identify potential issues, offer solutions and work collaboratively with all stakeholders involved to reach successful solutions.

Served as the primary point of contact for all parties involved in the residential closing transaction to include buyer, seller, lender and realtor. Assisted customers with closing related questions and concerns as it pertained to their documents.Collaborate with internal teams, including title offices, underwriters and support staff, to facilitate a seamless closing process.During the pandemic, played a vital role as an essential worker. Exercise extreme covid protocols while conducting them in office and offsite notarized closings with buyers, sellers, realtors and lenders.Performed over 100 transactions over an 8-month span to keep up with the demand for residential closings and mortgage refinances when rates were at an all time low of 2%. I drove to various locations across northern Virginia to achieve the required deadlines. Prior to disbursement, confirm all funds have been received, all escrow documents checked for accuracy, signatures, dates, notarizations and initials on all required documents. Confirm acknowledgements and legal descriptions.Foster positive working relationships with real estate agents, lenders and other stakeholders to promote repeat business and referrals. Market to new agents I would meet at closings and make calls on current and prospective clients

Cultivated strong client relationships through effective communication and trust-building practices.Formulated innovative sales strategies that enhanced market penetration and customer acquisition.Executed extensive market research to identify trends and inform strategic decision-making.Performed comprehensive risk assessments to mitigate potential challenges and safeguard project success.Implemented targeted customer retention strategies that significantly improved client loyalty and satisfaction.

Contributed to the financial success of my branch by capturing 95% of all settlement business.Recognized as a top sales producer in Virginia and Maryland for exceeding revenue and performance goalsNegotiations expert and strong deal closer.Persistently, met planned KPIs and metrics outlined each year.High level of customer interaction both in person and over the phone. Maintained a 98% customer satisfaction rating by efficiently resolving client issues and delivering exceptional service during high-stakes transactions.Educated over 300 new home buyers, Realtors, and loan officers annually on the value of title insurance, increasing policy adoption rates and building trust.Closed deals with a 90% success rate on enhanced policies, converting 7% to basic policies and reducing declines to just 3%, significantly outperforming benchmarks.Streamlined sales and settlement activity tracking using the Green Folders file management system, ensuring data accuracy and workflow efficiency.Conducted over 250 home settlements annually, ensuring compliance with all legal requirements while reviewing and notarizing final documents to convey ownership seamlessly.

Educated over 150 potential homeowners and Realtors annually on Ryan Home communities, contributing to a 25% increase in lead conversions.Qualified and scheduled an average of 20 appointments per month, resulting in a 40% conversion rate from scheduled leads to sales."Maintained pristine model homes across 5 communities, increasing buyer satisfaction scores by 15% and foot traffic by 20% during open houses.Created targeted marketing flyers for immediate deliveries, boosting foot traffic by 30% and generating 10 additional sales inquiries monthly.Planned and executed 5 grand opening events annually, drawing an average of 100 attendees per event and contributing to a 20% increase in sales within the first month.

Delivered 13 years of professional service, fostering generational relationships that contributed to a 25% annual growth in the agency's book of business.Increased customer retention by 30% and increased multi-line sales by $500,000 annually by educating clients on diverse insurance solutions tailored to their needs.Resolved 95% of escalated customer service requests within 24 hours by utilizing active listening, critical thinking, and effective problem-solving skills.Processed over 1,000 applications and quotes annually for auto, home, business, life, and health policies with a 98% accuracy rate.Collaborated with underwriting teams to resolve over 200 coverage and billing inquiries per month, maintaining a 90% first-contact resolution rate.Proactively managed over 150 claims annually, ensuring adjuster follow-ups and resolution timelines met client expectations, resulting in a 20% reduction in claim resolution time.